Integrations / Reviews
Manage Endorsal contacts and tags from WhatsApp
Flann connects Endorsal to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Endorsal action. For a café, a clinic, a hotel or a local trade, Endorsal is often where a new customer makes up their mind. Flann keeps you on top of it from WhatsApp.
26 actions in Endorsal. 17 only look things up, and 9 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Endorsal
Type it or say it in a voice note. Flann works out which Endorsal action you mean.
“Find contacts in Endorsal.”
“Show me my contact testimonials in Endorsal.”
“Look up the AutoRequest campaign in Endorsal.”
“Create a contact in Endorsal.”
“Create a testimonial in Endorsal.”
“Create a tag in Endorsal.”
What Flann can work with in Endorsal
Endorsal gives Flann 26 actions across 8 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | archivecreatelook upsearchupdate | 6 |
| Tags | createdeletelook up | 5 |
| AutoRequest campaigns | look up | 2 |
| Testimonials | createdeletelook upsearchtagupdate | 7 |
| Widgets | look up | 2 |
Side by side, the two ways of working in Endorsal:
| Compare | Endorsal on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | 17 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 9 changes, made from a message |
| Endorsal records | All of them, one screen at a time | 8 kinds, from one chat |
| Set-up | Nothing new to set up | Your Endorsal API key, once |
YesPartlyNo
Step by step: Endorsal jobs you can hand to Flann
What happens between your message and the result in Endorsal.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in Endorsal with these details.”
- Flann runs
List Contactsin Endorsal and shows you what it found. - Flann runs
Create Contactin Endorsal. - Flann creates it in Endorsal and confirms in the chat.
Clean up tags you no longer need
- You message Flann on WhatsApp: “Which tags in Endorsal are out of date? Remove the ones I confirm.”
- Flann runs
List All Tagsin Endorsal and shows you what it found. - Flann runs
Delete Tagin Endorsal. - Each removal is confirmed in the chat.
Fix a testimonial without opening Endorsal
- You message Flann on WhatsApp: “Change the testimonial in Endorsal: here is what is different.”
- Flann runs
List Testimonialsin Endorsal and shows you what it found. - Flann runs
Update Testimonialin Endorsal. - Flann makes the change in Endorsal and confirms in the chat.
The Endorsal jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Answering reviews in other languages
Today
Tourists and international customers review in their own language. You either skip those or spend ages with a translator before replying.
With Flann
“There's a review in Spanish, what does it say and can you reply?”
Translating the review from Endorsal into your language first, Flann then drafts a reply in Spanish in your usual tone, with your own-language version alongside. You check the meaning.
What you stop doing: Skipping foreign-language reviews because they take too long is over.
Flagging a review that breaks the rules
Today
Fake or abusive reviews happen. Reporting one means finding it in Endorsal, working through the platform's form and explaining why it breaks the rules.
With Flann
“That review from someone who never came in, can we report it?”
Checking the review in Endorsal against the platform's rules and your own booking records, Flann prepares the wording of a report explaining why it should come down. It cannot promise the platform agrees.
What you stop doing: Working out how to word a report to the platform is handled for you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Endorsal
- In Flann, go to Connectors and find Endorsal.
- Paste your Endorsal API key into the secure form Flann opens. You will find the key in your Endorsal account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Endorsal action itself.
Reading from Endorsal is instant. Endorsal stays connected until you remove it in Connectors.
Ways to use Endorsal with Flann
Handle the bad ones well
A low rating comes in. Flann drafts a calm, specific reply and shows it to you before it is posted.
Know what people say
Ask what customers praised or complained about this month. Flann summarises Endorsal in a few lines.
Reply to every review
Ask Flann for new reviews in Endorsal.
Everything Flann can do in Endorsal
All 26 Endorsal actions, as Flann sees them.
Looks up 17
- Get Testimonial
- List Testimonials
- Search Testimonials
- Get AutoRequest Campaign
- Get Contact
- Get Tag
- Get Wall of Love
- Get Widget
- List All Tags
- List AutoRequest Campaigns
- List Contact Testimonials
- List Contacts
- List Properties
- List Tag Testimonials
- List Tags
- List Widgets
- Search Contacts
Changes 9
- Create Contact
- Create Testimonial
- Delete Testimonial
- Update Testimonial
- Archive Contact
- Create Tag
- Delete Tag
- Tag Testimonial
- Update Contact
More Reviews apps Flann works with
Tripadvisor
YelpCommon questions
What can Flann do with contacts in Endorsal?
Flann can archive, create, look up, search and update contacts in Endorsal, using 6 actions (Archive Contact, Create Contact, Get Contact, List Contacts and more). Looking up runs straight away and changes nothing. The other actions create or change contacts in Endorsal.
What can Flann do with tags in Endorsal?
Flann can create, delete and look up tags in Endorsal, using 5 actions (Create Tag, Delete Tag, Get Tag, List All Tags and more). Looking up runs straight away and changes nothing. The other actions create or change tags in Endorsal.
How does Flann connect to Endorsal?
Open Connectors in Flann, choose Endorsal and paste your Endorsal API key into a secure form. You will find the key in your Endorsal account settings. Once it is connected, Flann can use 26 actions in Endorsal.
How do I ask Flann to do something in Endorsal?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Endorsal action that fits and asks if anything is missing.
Which Flann plan do I need for Endorsal?
Any of them. Every Flann plan includes Endorsal and every other app.