Integrations / Call Tracking
Connect CallOnTheGo to WhatsApp: campaigns, contacts and audio assets by chat
Flann is an AI agent your business talks to on WhatsApp. Connect CallOnTheGo once, then ask Flann to look things up in it or get work done in it, by text or voice note. Phone calls, text messages, help desk tickets and alerts all compete for the same pair of hands. Connecting CallOnTheGo lets Flann watch that stream with you.
29 actions in CallOnTheGo. 13 only look things up, and 16 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in CallOnTheGo
Send any of these on WhatsApp, in your own words. Flann finds the right CallOnTheGo action and fills in the details from the conversation.
“Show me my calls in CallOnTheGo.”
“Show me my contacts in CallOnTheGo.”
“Look up the campaign in CallOnTheGo.”
“Create a campaign in CallOnTheGo.”
“Upload a contact list in CallOnTheGo.”
“Upload an audio asset in CallOnTheGo.”
What Flann can work with in CallOnTheGo
CallOnTheGo gives Flann 29 actions across 13 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Campaigns | cancelcreatelook uppauseresumeupdate | 7 |
| Audio assets | look upupload | 2 |
| Contacts | look upupload | 2 |
| Callers | createdeletelook up | 3 |
| Phone numbers | deletelook up | 2 |
| Suppression entries | addlook up | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for CallOnTheGo.
| Compare | CallOnTheGo on its ownEvery step is yours | A fixed workflowTriggers built in advance | With FlannThe work comes to your chat |
|---|---|---|---|
| How you ask | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about campaigns | By hand, screen by screen | Only the look-ups someone built | 13 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 16 changes, made from a message |
| CallOnTheGo records | All of them, one screen at a time | Only the ones you wire up | 13 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your CallOnTheGo API key, once |
YesPartlyNo
Step by step: CallOnTheGo jobs you can hand to Flann
Each step below names the CallOnTheGo action Flann actually runs.
Create a campaign from a voice note
- You message Flann on WhatsApp: “Create a campaign in CallOnTheGo with these details.”
- Flann runs
List Campaignsin CallOnTheGo and shows you what it found. - Flann runs
Create Campaignin CallOnTheGo. - Flann creates it in CallOnTheGo and confirms in the chat.
Get answers about your contacts
- You message Flann on WhatsApp: “What is the latest on our contacts in CallOnTheGo?”
- Flann runs
List Contactsin CallOnTheGo and shows you what it found. - Nothing in CallOnTheGo is changed: these are look-ups, so they run straight away.
Clean up callers you no longer need
- You message Flann on WhatsApp: “Which callers in CallOnTheGo are out of date? Remove the ones I confirm.”
- Flann runs
List Caller IDsin CallOnTheGo and shows you what it found. - Flann runs
Delete Caller IDin CallOnTheGo. - Each removal is confirmed in the chat.
Repetitive CallOnTheGo work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll CallOnTheGo, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in CallOnTheGo to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
Tidying up solved conversations
Today
Solved tickets stay open in CallOnTheGo because nobody remembers to close them, so the queue looks busier than it is and real problems hide inside it.
With Flann
“Close anything that's been sorted and gone quiet this week”
Looking through CallOnTheGo for conversations where the issue was answered and nobody has written since, Flann lists them for you to check. Untick any that are still live.
What you stop doing: Clearing the queue by hand at the end of the week is off your list.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to CallOnTheGo
- In Flann, go to Connectors and find CallOnTheGo.
- Paste your CallOnTheGo API key into the secure form Flann opens. You will find the key in your CallOnTheGo account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the CallOnTheGo action and fills in the details.
Look-ups run as soon as you ask and change nothing in CallOnTheGo. You can disconnect CallOnTheGo from Connectors at any time.
Ways to use CallOnTheGo with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in CallOnTheGo for you to confirm.
One place to ask from
Instead of opening CallOnTheGo, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
Everything Flann can do in CallOnTheGo
The full list of CallOnTheGo actions available to Flann once you connect it.
Looks up 13
- Get Campaign
- Get Dashboard Stats
- Get Voice Readiness
- List Audio Assets
- List Caller IDs
- List Calls
- List Campaign Events
- List Campaign Recipients
- List Campaigns
- List Contact Lists
- List Contacts
- List Phone Numbers
- List Suppression Entries
Changes 16
- Add Suppression Entry
- Cancel Campaign
- Create Caller ID
- Create Campaign
- Delete Caller ID
- Delete Phone Number
- Launch Campaign
- Pause Campaign
- Queue Campaign Lead
- Resume Campaign
- Set Caller ID Inbound Campaign
- Update Campaign
- Upload Audio Asset
- Upload Contact List
- Upload Suppression CSV
- Verify Caller ID
More Call Tracking apps Flann works with
Common questions
What can Flann do with campaigns in CallOnTheGo?
Flann can cancel, create, look up, pause and resume campaigns in CallOnTheGo, using 7 actions (Cancel Campaign, Create Campaign, Get Campaign, List Campaigns and more). Looking up runs straight away and changes nothing. The other actions create or change campaigns in CallOnTheGo.
What can Flann do with audio assets in CallOnTheGo?
Flann can look up and upload audio assets in CallOnTheGo, using 2 actions (List Audio Assets, Upload Audio Asset). Looking up runs straight away and changes nothing. The other actions create or change audio assets in CallOnTheGo.
How does Flann connect to CallOnTheGo?
Open Connectors in Flann, choose CallOnTheGo and paste your CallOnTheGo API key into a secure form. You will find the key in your CallOnTheGo account settings. Once it is connected, Flann can use 29 actions in CallOnTheGo.
Can I use CallOnTheGo from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in CallOnTheGo for you. You do not need to open CallOnTheGo.
Which Flann plan do I need for CallOnTheGo?
Any of them. Every Flann plan includes CallOnTheGo and every other app.