Integrations / Ecommerce
Shipday on WhatsApp: manage orders with an AI agent
Flann turns Shipday into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Shipday for you. Linking Shipday brings your shop into the chat you already live in. Orders, stock and customers become things you ask about, not screens you dig through. You decide what goes through.
12 actions in Shipday. 7 only look things up, and 5 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Shipday
You do not need the exact wording. These are the kinds of messages Flann turns into Shipday actions.
“Look up delivery orders in Shipday.”
“Show me my active orders in Shipday.”
“Look up the On-Demand delivery estimate in Shipday.”
“Edit the delivery order in Shipday.”
“Add a carrier in Shipday.”
What Flann can work with in Shipday
Shipday gives Flann 12 actions across 6 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Delivery orders | updatesearch | 2 |
| Orders | addlook up | 2 |
| Carriers | addlook up | 2 |
Side by side, the two ways of working in Shipday:
| Compare | Shipday on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about orders | By hand, screen by screen | 7 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 5 changes, made from a message |
| Shipday records | All of them, one screen at a time | 6 kinds, from one chat |
| Set-up | Nothing new to set up | Your Shipday API key, once |
YesPartlyNo
Step by step: Shipday jobs you can hand to Flann
How a request turns into real Shipday actions, one step at a time.
Create an order from a voice note
- You message Flann on WhatsApp: “Create an order in Shipday with these details.”
- Flann runs
Retrieve Order Detailsin Shipday and shows you what it found. - Flann runs
Insert Orderin Shipday. - Flann creates it in Shipday and confirms in the chat.
Fix a delivery order without opening Shipday
- You message Flann on WhatsApp: “Change the delivery order in Shipday: here is what is different.”
- Flann runs
Query Delivery Ordersin Shipday and shows you what it found. - Flann runs
Edit Delivery Orderin Shipday. - Flann makes the change in Shipday and confirms in the chat.
Get answers about your active orders
- You message Flann on WhatsApp: “What is the latest on our active orders in Shipday?”
- Flann runs
Retrieve Active Ordersin Shipday and shows you what it found. - Nothing in Shipday is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Shipday
Small jobs, repeated often, are where the time goes. Here is how they change once Shipday is connected.
Changing an order before it ships
Today
Customers write in after checkout with a new address or a different size. Catching the order in Shipday before it is packed means dropping whatever you are doing.
With Flann
“Mark's moved. New address is in his message, update his order before it ships”
Reading Mark's message for the new address, Flann checks that the order in Shipday has not been fulfilled yet and prepares the change, or tells you it is too late so you can ring the courier.
What you stop doing: Racing to amend orders before they are packed is off your plate.
Fielding the same product question
Today
Questions like whether it is dishwasher safe or contains nuts come in daily. You answer them from memory or by digging through the product page in Shipday.
With Flann
“Someone's asking if the hamper has nuts. What do we say?”
Only what the listing in Shipday actually says goes into the answer Flann drafts. Where the listing is silent, Flann tells you rather than guessing.
What you stop doing: Hunting through product pages for the same answer is no longer part of your day.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Shipday
- Open Connectors in Flann and choose Shipday.
- Paste your Shipday API key into the secure form Flann opens. You will find the key in your Shipday account settings.
- From then on, message Flann on WhatsApp. It works in Shipday whenever a request needs it.
Of the 12 Shipday actions, 7 only read. The other 5 create, update, send or delete. Disconnect Shipday in Connectors whenever you like.
Ways to use Shipday with Flann
Today’s orders in one line
Ask Flann how many orders came in and what is waiting to ship. It reads Shipday and answers in the chat.
Check stock before you promise
A customer asks whether something is available. Ask Flann and it checks Shipday before you reply.
Update a product on the go
Tell Flann a price or a description changed. It prepares the update in Shipday and shows it to you first.
Everything Flann can do in Shipday
Every Shipday action Flann can run, split into what it reads and what it changes.
Looks up 7
- Check On-Demand Delivery Availability
- Get On-Demand Delivery Estimate
- Query Delivery Orders
- Retrieve Active Orders
- Retrieve Carriers
- Retrieve Order Details
- Get On-Demand Delivery Services
Changes 5
- Add a Carrier
- Edit Delivery Order
- Insert Order
- Order Ready to Pickup
- Unassign Order from Driver
More Ecommerce apps Flann works with
PayhipCommon questions
What can Flann do with delivery orders in Shipday?
Flann can update and search delivery orders in Shipday, using 2 actions (Edit Delivery Order, Query Delivery Orders). Looking up runs straight away and changes nothing. The other actions create or change delivery orders in Shipday.
What can Flann do with orders in Shipday?
Flann can add and look up orders in Shipday, using 2 actions (Insert Order, Retrieve Order Details). Looking up runs straight away and changes nothing. The other actions create or change orders in Shipday.
How does Flann connect to Shipday?
Open Connectors in Flann, choose Shipday and paste your Shipday API key into a secure form. You will find the key in your Shipday account settings. Once it is connected, Flann can use 12 actions in Shipday.
Do I need to open Shipday to use it with Flann?
No. Once Shipday is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Shipday.
Does connecting Shipday cost extra?
No. Shipday is included in every Flann plan, along with every other app Flann connects to.