Integrations / Customer Support
Connect Helpdesk to WhatsApp with an AI agent
Flann turns Helpdesk into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Helpdesk for you. On the WhatsApp Business number you already use, Flann reads incoming messages and drafts replies in your tone. Helpdesk adds the rest of the picture: past tickets, earlier chats, notes your team left. Put together, they mean each draft starts from the full history with that customer rather than from scratch, which is how replies end up sounding like you and not like a template.
14 actions in Helpdesk. All of them only look things up, so nothing in Helpdesk is ever changed. You connect with your API key.
What you can ask Flann to do in Helpdesk
You do not need the exact wording. These are the kinds of messages Flann turns into Helpdesk actions.
“Show me my tickets in Helpdesk.”
“Show me my email domains in Helpdesk.”
“Show me my trusted emails in Helpdesk.”
What Flann can work with in Helpdesk
Helpdesk gives Flann 14 actions across 11 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Agents | look up | 2 |
Here is what changes when Helpdesk goes through Flann instead of its own screens.
| Compare | Helpdesk on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up | By hand, screen by screen | 14 look-ups, answered straight away |
| Helpdesk records | All of them, one screen at a time | 11 kinds, from one chat |
| Set-up | Nothing new to set up | Your Helpdesk API key, once |
YesPartlyNo
Step by step: Helpdesk jobs you can hand to Flann
How a request turns into real Helpdesk actions, one step at a time.
Get answers about your tickets
- You message Flann on WhatsApp: “What is the latest on our tickets in Helpdesk?”
- Flann runs
List Ticketsin Helpdesk and shows you what it found. - Nothing in Helpdesk is changed: these are look-ups, so they run straight away.
Check your subscriptions from WhatsApp
- You message Flann on WhatsApp: “Show me where our subscriptions in Helpdesk stand.”
- Flann runs
List Subscriptionsin Helpdesk and shows you what it found. - Nothing in Helpdesk is changed: these are look-ups, so they run straight away.
Get answers about your agents
- You message Flann on WhatsApp: “What is the latest on our agents in Helpdesk?”
- Flann runs
List AgentsandView Agentin Helpdesk and shows you what it found. - Nothing in Helpdesk is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Helpdesk
Small jobs, repeated often, are where the time goes. Here is how they change once Helpdesk is connected.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll Helpdesk, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in Helpdesk to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
Knowing a customer before you answer
Today
An unhappy message comes in from a name you half recognise. Before replying, you search Helpdesk for their past conversations to see what went wrong last time.
With Flann
“Has this customer complained before? What happened?”
Pulling every earlier conversation with that customer from Helpdesk, Flann gives you a short history: what they asked, what you promised, how it ended. That comes back at once.
What you stop doing: Searching old threads before answering a tricky message is done for you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Helpdesk
- Search for Helpdesk in Flann’s Connectors.
- Paste your Helpdesk API key into the secure form Flann opens. You will find the key in your Helpdesk account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Helpdesk action itself.
Of the 14 Helpdesk actions, 14 only read. The other 0 create, update, send or delete. Disconnect Helpdesk in Connectors whenever you like.
Ways to use Helpdesk with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Helpdesk for you to confirm.
Reply in your tone
Tell Flann what to say.
Close the loop
Tell Flann a problem is solved. It prepares the update in Helpdesk so nobody chases it twice.
Everything Flann can do in Helpdesk
Every Helpdesk action Flann can run, split into what it reads and what it changes.
Looks up 14
- List Agents
- List Canned Responses
- List Custom Fields
- List Email Domains
- List Licenses
- List Reply Addresses
- List Rules
- List Subscriptions
- List Teams
- List Tickets
- List Trusted Emails
- List Views
- List Webhooks
- View Agent
Changes 0
None.
More Customer Support apps Flann works with
LINE
PushbulletCommon questions
What can Flann do with agents in Helpdesk?
Flann can look up agents in Helpdesk, using 2 actions (List Agents, View Agent). All of them only look things up, so they run straight away.
How does Flann connect to Helpdesk?
Open Connectors in Flann, choose Helpdesk and paste your Helpdesk API key into a secure form. You will find the key in your Helpdesk account settings. Once it is connected, Flann can use 14 actions in Helpdesk.
Do I need to open Helpdesk to use it with Flann?
No. Once Helpdesk is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Helpdesk.
Is Helpdesk included in my Flann plan?
Yes. Every Flann plan includes every app, Helpdesk included.