Integrations / Customer Support
Plain on WhatsApp: manage customers, threads and companies with an AI agent
Flann turns Plain into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Plain for you. Customers write in whatever language they think in. With Plain connected, Flann reads each message, works out what the person needs and drafts an answer in their language, while giving you a summary in your own language of what they actually asked. You check it. Then it goes.
22 actions in Plain. 11 only look things up, and 11 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Plain
You do not need the exact wording. These are the kinds of messages Flann turns into Plain actions.
“Show me my issues in Plain.”
“Show me my customers in Plain.”
“Show me my customer groups in Plain.”
“Add a customer in Plain.”
“Send a message from Plain.”
“Create a customer group in Plain.”
What Flann can work with in Plain
Plain gives Flann 22 actions across 8 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Customers | adddeletelook upupdate | 7 |
| Threads | createlook upupdate | 4 |
| Companies | look upupdate | 2 |
| Users | deletelook up | 2 |
| Customer groups | createlook up | 2 |
| Tiers | look up | 2 |
Here is what changes when Plain goes through Flann instead of its own screens.
| Compare | In Plain yourselfYou click through each job | Flann on PlainYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about customers | Filters and searches you run yourself | 11 look-ups, answered straight away |
| Making changes | Typed in by hand | 11 changes, made from a message |
| Plain records | All of them, one screen at a time | 8 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Plain API key, once |
YesPartlyNo
Step by step: Plain jobs you can hand to Flann
How a request turns into real Plain actions, one step at a time.
Create a customer from a voice note
- You message Flann on WhatsApp: “Create a customer in Plain with these details.”
- Flann runs
Get Customer By Emailin Plain and shows you what it found. - Flann runs
Add Customer To Groupin Plain. - Flann creates it in Plain and confirms in the chat.
Fix a thread without opening Plain
- You message Flann on WhatsApp: “Change the thread in Plain: here is what is different.”
- Flann runs
List Threadsin Plain and shows you what it found. - Flann runs
Update Threadin Plain. - Flann makes the change in Plain and confirms in the chat.
Get answers about your companies
- You message Flann on WhatsApp: “What is the latest on our companies in Plain?”
- Flann runs
Fetch Companyin Plain and shows you what it found. - Nothing in Plain is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Plain
Small jobs, repeated often, are where the time goes. Here is how they change once Plain is connected.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into Plain again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in Plain asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Fixing what the chatbot could not answer
Today
Your chatbot in Plain quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in Plain, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Plain
- In Flann, go to Connectors and find Plain.
- Paste your Plain API key into the secure form Flann opens. You will find the key in your Plain account settings.
- From then on, message Flann on WhatsApp. It works in Plain whenever a request needs it.
Of the 22 Plain actions, 11 only read. The other 11 create, update, send or delete. Disconnect Plain in Connectors whenever you like.
Ways to use Plain with Flann
See what is waiting
Ask what is unanswered. Flann checks Plain and lists the conversations that need you.
One place to ask from
Instead of opening Plain, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Plain for you to confirm.
Everything Flann can do in Plain
Every Plain action Flann can run, split into what it reads and what it changes.
Looks up 11
- Fetch Company
- Fetch Issues
- Fetch Tier
- Get Customer By Email
- Get Customer By ID
- Get Customers
- Get Thread By ID
- Get User By ID
- List Customer Groups
- List Threads
- List Tiers
Changes 11
- Add Customer To Group
- Create Customer Group
- Create Thread
- Delete Customer
- Delete User
- Remove Customer From Group
- Run GraphQL Query
- Send Message
- Update Company
- Update Thread
- Upsert Customer
More Customer Support apps Flann works with
Common questions
What can Flann do with customers in Plain?
Flann can add, delete, look up and update customers in Plain, using 7 actions (Add Customer To Group, Delete Customer, Get Customer By Email, Get Customer By ID and more). Looking up runs straight away and changes nothing. The other actions create or change customers in Plain.
What can Flann do with threads in Plain?
Flann can create, look up and update threads in Plain, using 4 actions (Create Thread, Get Thread By ID, List Threads, Update Thread). Looking up runs straight away and changes nothing. The other actions create or change threads in Plain.
How does Flann connect to Plain?
Open Connectors in Flann, choose Plain and paste your Plain API key into a secure form. You will find the key in your Plain account settings. Once it is connected, Flann can use 22 actions in Plain.
Do I need to open Plain to use it with Flann?
No. Once Plain is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Plain.
Which Flann plan do I need for Plain?
Any of them. Every Flann plan includes Plain and every other app.