Integrations / Developer Tools
Connect Postgrid to WhatsApp: contacts and templates by chat
Flann turns Postgrid into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Postgrid for you. Devices, logins, servers and the small apps your team built all leave a trail in Postgrid. Flann can read that trail for you. Ask by text or voice note and the answer comes in sentences, not error codes.
60 actions in Postgrid. 29 only look things up, and 31 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Postgrid
You do not need the exact wording. These are the kinds of messages Flann turns into Postgrid actions.
“Look up the contact in Postgrid.”
“Look up the bank account in Postgrid.”
“Show me my box orders in Postgrid.”
“Create a contact in Postgrid.”
“Create a return envelope order in Postgrid.”
“Delete the bank account in Postgrid.”
What Flann can work with in Postgrid
Postgrid gives Flann 60 actions across 15 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Templates | createdeletelook upupdate | 5 |
| Contacts | createdeletelook up | 4 |
| Return envelope orders | cancelcreatelook up | 4 |
| Bank accounts | deletelook up | 3 |
| Cheques | cancelcreatelook up | 5 |
| Postcards | cancelcreatelook up | 5 |
| Trackers | createdeletelook upupdate | 5 |
| Boxes | cancelcreatelook up | 3 |
Side by side, the two ways of working in Postgrid:
| Compare | In Postgrid yourselfYou click through each job | Flann on PostgridYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | 29 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 31 changes, made from a message |
| Postgrid records | All of them, one screen at a time | 15 kinds, from one chat |
| Set-up | Nothing new to set up | Your Postgrid API key, once |
YesPartlyNo
Step by step: Postgrid jobs you can hand to Flann
How a request turns into real Postgrid actions, one step at a time.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in Postgrid with these details.”
- Flann runs
List Contactsin Postgrid and shows you what it found. - Flann runs
Create Contactin Postgrid. - Flann creates it in Postgrid and confirms in the chat.
Fix a template without opening Postgrid
- You message Flann on WhatsApp: “Change the template in Postgrid: here is what is different.”
- Flann runs
List Templatesin Postgrid and shows you what it found. - Flann runs
Update Templatein Postgrid. - Flann makes the change in Postgrid and confirms in the chat.
Clean up return envelope orders you no longer need
- You message Flann on WhatsApp: “Which return envelope orders in Postgrid are out of date? Remove the ones I confirm.”
- Flann runs
List Return Envelope Ordersin Postgrid and shows you what it found. - Flann runs
Cancel Return Envelope Orderin Postgrid. - Each removal is confirmed in the chat.
Where Flann saves you time in Postgrid
Small jobs, repeated often, are where the time goes. Here is how they change once Postgrid is connected.
Passing a fault to the right person
Today
When something breaks, you forward a screenshot to your developer with a vague description. They then ask the questions you could not answer.
With Flann
“Send Dan the details of this error so he can look at it.”
Flann gathers what Dan will need from Postgrid: when the error started, how often it happens and which part of the system is affected. It drafts a clear message to him with those facts.
What you stop doing: Your role as messenger between customers and developer comes to an end.
Fridge and sensor check-ins
Today
Fridges, sensors and connected equipment report into Postgrid, but nobody looks unless something has already spoiled.
With Flann
“Are the fridges and freezers all at the right temperature?”
Flann reads the latest readings from Postgrid and tells you whether anything sits outside its normal range. A unit that has been drifting is named, with how long it has been drifting.
What you stop doing: Walking round checking displays just to feel sure is no longer needed.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Postgrid
- Search for Postgrid in Flann’s Connectors.
- Paste your Postgrid API key into the secure form Flann opens. You will find the key in your Postgrid account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Postgrid action itself.
Of the 60 Postgrid actions, 29 only read. The other 31 create, update, send or delete. Disconnect Postgrid in Connectors whenever you like.
Ways to use Postgrid with Flann
Problems in plain words
Ask what went wrong overnight. Flann reads Postgrid and explains it without the jargon.
Look things up fast
Ask for the record you need. Flann finds it in Postgrid and brings it into the chat.
Check status from your phone
Ask Flann whether everything is running. It checks Postgrid and answers in the chat.
Everything Flann can do in Postgrid
Every Postgrid action Flann can run, split into what it reads and what it changes.
Looks up 29
- Get Bank Account
- Get Box
- Get Cheque
- Get Contact
- Get Letter
- Get Postcard
- Get Return Envelope
- Get Template
- Get Tracker
- Get Webhook
- List Bank Accounts
- List Cheques
- List Contacts
- List Letters
- List Postcards
- List Sub-Organizations
- List Templates
- List Trackers
- List Webhook Invocations
- List Webhooks
- Get Return Envelope Order
- List Box Orders
- List Postal Statements
- List Return Envelope Orders
- List Return Envelopes
- List Self-Mailers
- List Template Editor Sessions
- List Tracker Visits
- List Webhook Events
Changes 31
- Cancel Cheque with Note
- Cancel Postcard
- Create Box
- Create Cheque
- Create Contact
- Create Letter
- Create Postcard
- Create Return Envelope Order
- Create Template
- Create Tracker
- Create Webhook
- CREATE_BANK_ACCOUNT
- Update Template
- Update Webhook
- Cancel Box
- Cancel Cheque
- Cancel Postcard With Note
- Cancel Return Envelope Order
- Create Return Envelope
- Create Template Editor Session
- Delete Bank Account
- Delete Contact
- Delete Template
- Delete Template Editor Session
- Delete Tracker
- Delete Webhook
- Fill Test Return Envelope Order
- Progress Test Box
- Progress Test Cheque
- Progress Test Postcard
and 1 more
More Developer Tools apps Flann works with
Geoapify
PagerDutyCommon questions
What can Flann do with templates in Postgrid?
Flann can create, delete, look up and update templates in Postgrid, using 5 actions (Create Template, Delete Template, Get Template, List Templates and more). Looking up runs straight away and changes nothing. The other actions create or change templates in Postgrid.
What can Flann do with contacts in Postgrid?
Flann can create, delete and look up contacts in Postgrid, using 4 actions (Create Contact, Delete Contact, Get Contact, List Contacts). Looking up runs straight away and changes nothing. The other actions create or change contacts in Postgrid.
How does Flann connect to Postgrid?
Open Connectors in Flann, choose Postgrid and paste your Postgrid API key into a secure form. You will find the key in your Postgrid account settings. Once it is connected, Flann can use 60 actions in Postgrid.
Do I need to open Postgrid to use it with Flann?
No. Once Postgrid is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Postgrid.
Is Postgrid included in my Flann plan?
Yes. Every Flann plan includes every app, Postgrid included.