Integrations / Server Monitoring
Manage PagerDuty subscriptions and services from WhatsApp
Flann connects PagerDuty to the WhatsApp chat you already run your business from. You ask, and Flann picks the right PagerDuty action. PagerDuty is a technical tool. If your business or your developer uses it, Flann can reach it from WhatsApp too.
356 actions in PagerDuty. 195 only look things up, and 161 create, update, send or delete. You connect with a one-click sign-in.
What you can ask Flann to do in PagerDuty
Type it or say it in a voice note. Flann works out which PagerDuty action you mean.
“Look up the incident list in PagerDuty.”
“Look up the escalation polices list in PagerDuty.”
“Look up the post in PagerDuty.”
“Delete the post in PagerDuty.”
“Send a change event from PagerDuty.”
“Post an incident note in PagerDuty.”
What Flann can work with in PagerDuty
PagerDuty gives Flann 356 actions across 101 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Business services | createdeletelook upupdate | 5 |
| Services | addcreatedeletelook upupdate | 5 |
| Tags | createdeletelook up | 5 |
| Teams | createdeletepostupdate | 5 |
| Change events | sendlook upupdate | 4 |
| Schedules | deletelook upupdate | 4 |
| Templates | deletelook upupdate | 4 |
| Users | deletelook up | 4 |
How the same subscription job compares, in PagerDuty directly and through Flann.
| Compare | Opening PagerDutyLog in, find it, do it | PagerDuty through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about subscriptions | Filters and searches you run yourself | 195 look-ups, answered straight away |
| Making changes | Typed in by hand | 161 changes, made from a message |
| PagerDuty records | All of them, one screen at a time | 101 kinds, from one chat |
| Getting connected | Nothing new to set up | One sign-in to PagerDuty |
YesPartlyNo
Step by step: PagerDuty jobs you can hand to Flann
What happens between your message and the result in PagerDuty.
Create a service from a voice note
- You message Flann on WhatsApp: “Create a service in PagerDuty with these details.”
- Flann runs
Retrieve service by idin PagerDuty and shows you what it found. - Flann runs
Create new servicein PagerDuty. - Flann creates it in PagerDuty and confirms in the chat.
Clean up tags you no longer need
- You message Flann on WhatsApp: “Which tags in PagerDuty are out of date? Remove the ones I confirm.”
- Flann runs
Get tags by entity typein PagerDuty and shows you what it found. - Flann runs
Delete tag by idin PagerDuty. - Each removal is confirmed in the chat.
Find a change event and send it
- You message Flann on WhatsApp: “Find the change event we talked about in PagerDuty and send it.”
- Flann runs
Retrieve change event by idin PagerDuty and shows you what it found. - Flann runs
Send change event to PagerDutyin PagerDuty. - It confirms in the chat once it is sent.
The PagerDuty jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Is the website up right now
Today
A customer says the site will not load. You open PagerDuty, cannot find the right screen and end up texting your developer to ask.
With Flann
“Is the website down? A customer says checkout isn’t loading.”
Flann checks the status in PagerDuty and tells you whether the site and checkout are responding, and if not, since when. A problem is described plainly, with a suggestion of who to tell. Looking it up changes nothing, so the answer is immediate.
What you stop doing: Finding out whether there is a problem no longer needs your developer.
Alerts in plain English
Today
Alert emails from PagerDuty arrive full of codes and thresholds. You cannot tell an urgent one from a routine one, so you either ignore them all or worry about every one.
With Flann
“What does this alert from PagerDuty mean? Should I worry?”
Flann reads the alert and the context around it in PagerDuty, then explains what happened in a couple of plain sentences. It says whether it looks serious and who usually handles that kind of thing.
What you stop doing: Guessing which alerts matter is no longer your job.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to PagerDuty
- In Flann, go to Connectors and find PagerDuty.
- Sign in to your PagerDuty account on the secure page that opens and allow access. There is no developer account or API key to set up.
- Go back to WhatsApp and ask for what you need. Flann chooses the PagerDuty action and fills in the details.
Reading from PagerDuty is instant. PagerDuty stays connected until you remove it in Connectors.
Ways to use PagerDuty with Flann
Make a change safely
Tell Flann what to change.
Check status from your phone
Ask Flann whether everything is running. It checks PagerDuty and answers in the chat.
Look things up fast
Ask for the record you need. Flann finds it in PagerDuty and brings it into the chat.
Everything Flann can do in PagerDuty
All 356 PagerDuty actions, as Flann sees them.
Looks up 195
- Fetch escalation polices list
- Fetch incident list
- Get alerts by incident id
- Retrieve list of services
- Retrieve maintenance windows
- Retrieve users list
- Aggregate escalation policy incident metrics
- Aggregate incident metrics with filters
- Audit escalation policy records
- Check if service event orchestration is active
- Count paused incident reports
- Fetch cache variable for event orchestration
- Fetch custom incident field by id
- Fetch event orchestrations
- Fetch incident analytics by id
- Fetch outlier incident by id
- Fetch post update status
- Fetch priorities list
- Fetch related change events for incident
- Fetch related incidents by id
- Fetch runner teams integration
- Fetch status pages
- Fetch user contact method
- Fetch vendor list
- Filter and aggregate incident metrics
- Get a field option on a custom field
- Get addons list
- Get aggregated pd advance usage data
- Get alert grouping settings
- Get an incident type
and 165 more
Changes 161
- Create new webhook subscription
- Update service by id
- Add service to incident workflow trigger
- Associate service dependencies
- Associate team with automation action
- Convert service rule by id
- Create a custom field for an incident type
- Create a field option for a custom field
- Create an incident type
- Create automation runner endpoint
- Create business service
- Create escalation policy
- Create event orchestration
- Create extension object
- Create handoff notification rule
- Create incident field option
- Create incident record
- Create incident workflow
- Create incident workflow instance
- Create incident workflow trigger
- Create integration for orchestration
- Create integration for service
- Create maintenance window object
- Create new schedule layer
- Create new service
- Create new tag in system
- Create new team with details
- Create or update status page post
- Create or update status page postmortem
- Create schedule overrides configuration
and 131 more
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Ipinfo.ioCommon questions
What can Flann do with business services in PagerDuty?
Flann can create, delete, look up and update business services in PagerDuty, using 5 actions (Create business service, Delete business service by id, Retrieve business service by id, Retrieve business services and more). Looking up runs straight away and changes nothing. The other actions create or change business services in PagerDuty.
What can Flann do with services in PagerDuty?
Flann can add, create, delete, look up and update services in PagerDuty, using 5 actions (Add service to incident workflow trigger, Create new service, Delete service by id, Retrieve service by id and more). Looking up runs straight away and changes nothing. The other actions create or change services in PagerDuty.
How does Flann connect to PagerDuty?
Open Connectors in Flann, choose PagerDuty and sign in to your PagerDuty account on a secure page. There is no developer account or API key to set up. Once it is connected, Flann can use 356 actions in PagerDuty.
How do I ask Flann to do something in PagerDuty?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the PagerDuty action that fits and asks if anything is missing.
Which Flann plan do I need for PagerDuty?
Any of them. Every Flann plan includes PagerDuty and every other app.