Integrations / Security & Identity Tools
Manage Persona accounts and events from WhatsApp
Flann connects Persona to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Persona action. Devices, logins, servers and the small apps your team built all leave a trail in Persona. Flann can read that trail for you. Ask by text or voice note and the answer comes in sentences, not error codes.
69 actions in Persona. 32 only look things up, and 37 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Persona
Type it or say it in a voice note. Flann works out which Persona action you mean.
“Find accounts in Persona.”
“Show me my lists in Persona.”
“Show me my events in Persona.”
“Create an account in Persona.”
“Remove the account tag in Persona.”
“Create a name list item in Persona.”
What Flann can work with in Persona
Persona gives Flann 69 actions across 23 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Accounts | createlook upsearchupdate | 5 |
| Country list items | archivecreatelook up | 3 |
| Generic documents | createlook upupdate | 3 |
| Name list items | archivecreatelook up | 3 |
| String list items | archivecreatelook up | 3 |
| Tags | adddeleteupdate | 3 |
| Events | look up | 2 |
| Geolocation list items | archivelook up | 2 |
Side by side, the two ways of working in Persona:
| Compare | Opening PersonaLog in, find it, do it | Persona through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about accounts | By hand, screen by screen | 32 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 37 changes, made from a message |
| Persona records | All of them, one screen at a time | 23 kinds, from one chat |
| Set-up | Nothing new to set up | Your Persona API key, once |
YesPartlyNo
Step by step: Persona jobs you can hand to Flann
What happens between your message and the result in Persona.
Create an account from a voice note
- You message Flann on WhatsApp: “Create an account in Persona with these details.”
- Flann runs
List All Accountsin Persona and shows you what it found. - Flann runs
Create an Accountin Persona. - Flann creates it in Persona and confirms in the chat.
Get answers about your events
- You message Flann on WhatsApp: “What is the latest on our events in Persona?”
- Flann runs
List all EventsandRetrieve an Eventin Persona and shows you what it found. - Nothing in Persona is changed: these are look-ups, so they run straight away.
Fix a generic document without opening Persona
- You message Flann on WhatsApp: “Change the generic document in Persona: here is what is different.”
- Flann runs
Retrieve Generic Documentin Persona and shows you what it found. - Flann runs
Update Generic Documentin Persona. - Flann makes the change in Persona and confirms in the chat.
The Persona jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Is the website up right now
Today
A customer says the site will not load. You open Persona, cannot find the right screen and end up texting your developer to ask.
With Flann
“Is the website down? A customer says checkout isn’t loading.”
Flann checks the status in Persona and tells you whether the site and checkout are responding, and if not, since when. A problem is described plainly, with a suggestion of who to tell. Looking it up changes nothing, so the answer is immediate.
What you stop doing: Finding out whether there is a problem no longer needs your developer.
What changed this week
Today
Your developer ships changes regularly. You find out what changed when a customer mentions that a button has moved.
With Flann
“What did the team change on the app this week?”
Flann reads the recent changes recorded in Persona and turns them into a short list in everyday language, pointing out anything customers will notice. This is read-only.
What you stop doing: You are no longer the last to know what changed in your own product.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Persona
- Open Connectors in Flann and choose Persona.
- Paste your Persona API key into the secure form Flann opens. You will find the key in your Persona account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Persona action itself.
Reading from Persona is instant. Persona stays connected until you remove it in Connectors.
Ways to use Persona with Flann
Problems in plain words
Ask what went wrong overnight. Flann reads Persona and explains it without the jargon.
Check status from your phone
Ask Flann whether everything is running. It checks Persona and answers in the chat.
Make a change safely
Tell Flann what to change.
Everything Flann can do in Persona
All 69 Persona actions, as Flann sees them.
Looks up 32
- List All Accounts
- List All Cases
- List all Events
- List All Inquiries
- List All Lists
- List All Reports
- List All Transactions
- List All Webhooks
- Retrieve a Document
- Retrieve an Account
- Search Accounts
- Search Cases
- List All API Logs
- List All Devices
- List all Importers
- List All Inquiry Sessions
- List All Rate Limits
- List all Workflow Runs
- Retrieve a Country List Item
- Retrieve a Geolocation List Item
- Retrieve a Name List Item
- Retrieve a String List Item
- Retrieve a Webhook
- Retrieve an API Log
- Retrieve an Event
- Retrieve an Importer
- Retrieve Browser Fingerprint List Item
- Retrieve Email Address List Item
- Retrieve Generic Document
- Retrieve Government ID Number List Item
and 2 more
Changes 37
- Create an Account
- Create Webhook
- Update a Webhook
- Update an Account
- Add Tag to Account
- Archive a Geolocation List Item
- Archive a Name List Item
- Archive a webhook
- Archive Browser Fingerprint List Item
- Archive Country List Item
- Archive Email Address List Item
- Archive Government ID Number List Item
- Archive IP Address List Item
- Archive Phone Number List Item
- Archive String List Item
- Clone Webhook
- Consolidate Accounts
- Create Country List Item
- Create Email Address List Item
- Create Generic Document
- Create Government ID Number List Item
- Create IP Address List Item
- Create Name List Item
- Create Phone Number List Item
- Create String List Item
- Disable Webhook
- Enable Webhook
- Expire Inquiry Sessions
- Import Email Address Lists
- Import IP Address Lists
and 7 more
More Security & Identity Tools apps Flann works with
Grafana
1Password
MapboxCommon questions
What can Flann do with accounts in Persona?
Flann can create, look up, search and update accounts in Persona, using 5 actions (Create an Account, List All Accounts, Retrieve an Account, Search Accounts and more). Looking up runs straight away and changes nothing. The other actions create or change accounts in Persona.
What can Flann do with country list items in Persona?
Flann can archive, create and look up country list items in Persona, using 3 actions (Archive Country List Item, Create Country List Item, Retrieve a Country List Item). Looking up runs straight away and changes nothing. The other actions create or change country list items in Persona.
How does Flann connect to Persona?
Open Connectors in Flann, choose Persona and paste your Persona API key into a secure form. You will find the key in your Persona account settings. Once it is connected, Flann can use 69 actions in Persona.
How do I ask Flann to do something in Persona?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Persona action that fits and asks if anything is missing.
Does connecting Persona cost extra?
No. Persona is included in every Flann plan, along with every other app Flann connects to.