Integrations / Ecommerce
Connect MerchantPro to WhatsApp: products by chat
Flann is an AI agent your business talks to on WhatsApp. Connect MerchantPro once, then ask Flann to look things up in it or get work done in it, by text or voice note. Shops, distributors and cafés selling online all hit the same wall. The answers are in MerchantPro, but you are on the shop floor, in the van or behind the counter. Flann closes that gap by putting MerchantPro on WhatsApp, where a quick text or a voice note gets you the order, the stock level or the customer's history. Changes still need your yes.
10 actions in MerchantPro. All of them only look things up, so nothing in MerchantPro is ever changed. You connect with your API key.
What you can ask Flann to do in MerchantPro
Send any of these on WhatsApp, in your own words. Flann finds the right MerchantPro action and fills in the details from the conversation.
“Show me my orders in MerchantPro.”
“Look up the product in MerchantPro.”
“Show me my customers in MerchantPro.”
What Flann can work with in MerchantPro
MerchantPro gives Flann 10 actions across 9 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Products | look up | 2 |
There are three ways to get products work done in MerchantPro. Side by side:
| Compare | Opening MerchantProLog in, find it, do it | A rules toolRuns the steps you wired up | MerchantPro through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about products | Filters and searches you run yourself | Only the look-ups someone built | 10 look-ups, answered straight away |
| MerchantPro records | All of them, one screen at a time | Only the ones you wire up | 9 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your MerchantPro API key, once |
YesPartlyNo
Step by step: MerchantPro jobs you can hand to Flann
Each step below names the MerchantPro action Flann actually runs.
Get answers about your products
- You message Flann on WhatsApp: “What is the latest on our products in MerchantPro?”
- Flann runs
List ProductsandGet Productin MerchantPro and shows you what it found. - Nothing in MerchantPro is changed: these are look-ups, so they run straight away.
Check your customers from WhatsApp
- You message Flann on WhatsApp: “Show me where our customers in MerchantPro stand.”
- Flann runs
List Customersin MerchantPro and shows you what it found. - Nothing in MerchantPro is changed: these are look-ups, so they run straight away.
Get answers about your orders
- You message Flann on WhatsApp: “What is the latest on our orders in MerchantPro?”
- Flann runs
List Ordersin MerchantPro and shows you what it found. - Nothing in MerchantPro is changed: these are look-ups, so they run straight away.
Repetitive MerchantPro work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Answering where-is-my-order messages
Today
The same message arrives again and again: where is my parcel? Each time you open MerchantPro, search for the customer, find the order and copy the tracking into the chat.
With Flann
“Leila is asking where her order is. Can you check?”
Flann finds Leila's latest order in MerchantPro, reads its status and tracking, and drafts a reply in her language with the details filled in. The look-up is instant.
What you stop doing: Searching orders to copy tracking numbers into chats is no longer your job.
Knowing what to reorder
Today
Working out what is running low means exporting stock levels from MerchantPro and reading down the list item by item.
With Flann
“What's running low that sells well?”
Comparing stock levels in MerchantPro with what has sold lately, Flann gives you a short reorder list with the best sellers at the top. That is a look-up.
What you stop doing: Running out of a best seller because nobody checked becomes rare.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to MerchantPro
- In Flann, go to Connectors and find MerchantPro.
- Paste your MerchantPro API key into the secure form Flann opens. You will find the key in your MerchantPro account settings.
- From then on, message Flann on WhatsApp. It works in MerchantPro whenever a request needs it.
Look-ups run as soon as you ask and change nothing in MerchantPro. You can disconnect MerchantPro from Connectors at any time.
Ways to use MerchantPro with Flann
Update a product on the go
Tell Flann a price or a description changed. It prepares the update in MerchantPro and shows it to you first.
Know your best sellers
Ask what sold best this month. Flann pulls it from MerchantPro so you know what to reorder.
Bring back one-time buyers
Ask who bought once and never came back. Flann finds them in MerchantPro and drafts a reason to return.
Everything Flann can do in MerchantPro
The full list of MerchantPro actions available to Flann once you connect it.
Looks up 10
- Get Inventory Unit
- Get Product
- Get Shop Taxonomy
- List Catalog Partners
- List Categories
- List Customer Subscriptions
- List Customers
- List Locations
- List Orders
- List Products
Changes 0
None.
More Ecommerce apps Flann works with
PayhipCommon questions
What can Flann do with products in MerchantPro?
Flann can look up products in MerchantPro, using 2 actions (Get Product, List Products). All of them only look things up, so they run straight away.
How does Flann connect to MerchantPro?
Open Connectors in Flann, choose MerchantPro and paste your MerchantPro API key into a secure form. You will find the key in your MerchantPro account settings. Once it is connected, Flann can use 10 actions in MerchantPro.
Can I use MerchantPro from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in MerchantPro for you. You do not need to open MerchantPro.
Which Flann plan do I need for MerchantPro?
Any of them. Every Flann plan includes MerchantPro and every other app.