Integrations / Ecommerce
Manage Gelato orders and products from WhatsApp
Flann connects Gelato to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Gelato action. Your store does not close when you do. Orders keep landing in Gelato overnight, and in the morning Flann can tell you what came in, what needs packing and which customers wrote with a question while you slept. Look-ups never do.
13 actions in Gelato. 8 only look things up, and 5 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Gelato
Type it or say it in a voice note. Flann works out which Gelato action you mean.
“Find orders in Gelato.”
“Find products in Gelato.”
“Show me my product prices in Gelato.”
“Create an order in Gelato.”
“Create a draft order in Gelato.”
What Flann can work with in Gelato
Gelato gives Flann 13 actions across 6 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Orders | cancelcreatelook upsearch | 4 |
| Draft orders | createdelete | 2 |
| Products | look upsearch | 2 |
Side by side, the two ways of working in Gelato:
| Compare | In Gelato yourselfYou click through each job | Flann on GelatoYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about orders | By hand, screen by screen | 8 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 5 changes, made from a message |
| Gelato records | All of them, one screen at a time | 6 kinds, from one chat |
| Set-up | Nothing new to set up | Your Gelato API key, once |
YesPartlyNo
Step by step: Gelato jobs you can hand to Flann
What happens between your message and the result in Gelato.
Create an order from a voice note
- You message Flann on WhatsApp: “Create an order in Gelato with these details.”
- Flann runs
Search Ordersin Gelato and shows you what it found. - Flann runs
Create Orderin Gelato. - Flann creates it in Gelato and confirms in the chat.
Get answers about your products
- You message Flann on WhatsApp: “What is the latest on our products in Gelato?”
- Flann runs
Search ProductsandGet Productin Gelato and shows you what it found. - Nothing in Gelato is changed: these are look-ups, so they run straight away.
Check your catalogs from WhatsApp
- You message Flann on WhatsApp: “Show me where our catalogs in Gelato stand.”
- Flann runs
Get Catalogsin Gelato and shows you what it found. - Nothing in Gelato is changed: these are look-ups, so they run straight away.
The Gelato jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Checking a size before you promise it
Today
Someone wants the medium in green. You put the conversation down, open Gelato, find the product, scroll the variants and then come back to the chat.
With Flann
“Do we still have the green one in medium?”
Checking every variant of that product in Gelato, Flann tells you what is left and, if the medium has gone, which sizes or colours you could offer instead.
What you stop doing: Leaving a conversation to scroll through variants is over.
Getting today's packing list
Today
Each morning someone opens every unfulfilled order in Gelato to work out what to pick from the shelves. Small orders, many clicks.
With Flann
“Packing list for today please”
Adding up the items across every unfulfilled order in Gelato, Flann sends you one pick list sorted by product rather than order by order. It changes nothing.
What you stop doing: Opening orders one at a time to build a pick list is finished.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Gelato
- In Flann, go to Connectors and find Gelato.
- Paste your Gelato API key into the secure form Flann opens. You will find the key in your Gelato account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Gelato action itself.
Reading from Gelato is instant. Gelato stays connected until you remove it in Connectors.
Ways to use Gelato with Flann
Know your best sellers
Ask what sold best this month. Flann pulls it from Gelato so you know what to reorder.
Bring back one-time buyers
Ask who bought once and never came back. Flann finds them in Gelato and drafts a reason to return.
Today’s orders in one line
Ask Flann how many orders came in and what is waiting to ship. It reads Gelato and answers in the chat.
Everything Flann can do in Gelato
All 13 Gelato actions, as Flann sees them.
Looks up 8
- Check Stock Availability
- Get Catalogs
- Get Order
- Get Product
- Get Product Prices
- Quote Order
- Search Orders
- Search Products
Changes 5
- Cancel Order
- Create Draft Order
- Create Order
- Delete Draft Order
- Submit Draft Order
More Ecommerce apps Flann works with
Common questions
What can Flann do with orders in Gelato?
Flann can cancel, create, look up and search orders in Gelato, using 4 actions (Cancel Order, Create Order, Get Order, Search Orders). Looking up runs straight away and changes nothing. The other actions create or change orders in Gelato.
What can Flann do with draft orders in Gelato?
Flann can create and delete draft orders in Gelato, using 2 actions (Create Draft Order, Delete Draft Order). Each one changes something in Gelato.
How does Flann connect to Gelato?
Open Connectors in Flann, choose Gelato and paste your Gelato API key into a secure form. You will find the key in your Gelato account settings. Once it is connected, Flann can use 13 actions in Gelato.
How do I ask Flann to do something in Gelato?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Gelato action that fits and asks if anything is missing.
Which Flann plan do I need for Gelato?
Any of them. Every Flann plan includes Gelato and every other app.