Integrations / Ecommerce
Connect Finerworks to WhatsApp: images and users by chat
Flann turns Finerworks into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Finerworks for you. Your store does not close when you do. Orders keep landing in Finerworks overnight, and in the morning Flann can tell you what came in, what needs packing and which customers wrote with a question while you slept. Look-ups never do.
33 actions in Finerworks. 20 only look things up, and 13 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Finerworks
You do not need the exact wording. These are the kinds of messages Flann turns into Finerworks actions.
“Show me my images in Finerworks.”
“Look up the order status in Finerworks.”
“Look up the virtual inventory in Finerworks.”
“Add images in Finerworks.”
“Update the virtual inventory in Finerworks.”
“Delete the pending orders in Finerworks.”
What Flann can work with in Finerworks
Finerworks gives Flann 33 actions across 15 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Images | adddeletelook upupdate | 4 |
| Virtual inventories | deletelook upupdate | 3 |
| Users | look upupdate | 2 |
| File selections | look upupdate | 2 |
Side by side, the two ways of working in Finerworks:
| Compare | Opening FinerworksLog in, find it, do it | Finerworks through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about images | By hand, screen by screen | 20 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 13 changes, made from a message |
| Finerworks records | All of them, one screen at a time | 15 kinds, from one chat |
| Set-up | Nothing new to set up | Your Finerworks API key, once |
YesPartlyNo
Step by step: Finerworks jobs you can hand to Flann
How a request turns into real Finerworks actions, one step at a time.
Create an image from a voice note
- You message Flann on WhatsApp: “Create an image in Finerworks with these details.”
- Flann runs
List Imagesin Finerworks and shows you what it found. - Flann runs
Add Imagesin Finerworks. - Flann creates it in Finerworks and confirms in the chat.
Fix a user without opening Finerworks
- You message Flann on WhatsApp: “Change the user in Finerworks: here is what is different.”
- Flann runs
Get Userin Finerworks and shows you what it found. - Flann runs
Update Userin Finerworks. - Flann makes the change in Finerworks and confirms in the chat.
Clean up virtual inventories you no longer need
- You message Flann on WhatsApp: “Which virtual inventories in Finerworks are out of date? Remove the ones I confirm.”
- Flann runs
List Virtual Inventoryin Finerworks and shows you what it found. - Flann runs
Delete Virtual Inventoryin Finerworks. - Each removal is confirmed in the chat.
Where Flann saves you time in Finerworks
Small jobs, repeated often, are where the time goes. Here is how they change once Finerworks is connected.
Making it right with a discount
Today
When an order goes wrong you want to offer something back. Creating a one-off code in Finerworks and writing the apology around it is another chore on a bad day.
With Flann
“Give Priya a discount on her next order, her delivery was late”
For Priya, Flann prepares a single-use discount code in Finerworks and drafts an apology that includes it. You set the amount or accept its suggestion.
What you stop doing: Turning a complaint into a goodwill gesture takes a message, not a session in the admin.
Fielding the same product question
Today
Questions like whether it is dishwasher safe or contains nuts come in daily. You answer them from memory or by digging through the product page in Finerworks.
With Flann
“Someone's asking if the hamper has nuts. What do we say?”
Only what the listing in Finerworks actually says goes into the answer Flann drafts. Where the listing is silent, Flann tells you rather than guessing.
What you stop doing: Hunting through product pages for the same answer is no longer part of your day.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Finerworks
- Open Connectors in Flann and choose Finerworks.
- Paste your Finerworks API key into the secure form Flann opens. You will find the key in your Finerworks account settings.
- From then on, message Flann on WhatsApp. It works in Finerworks whenever a request needs it.
Of the 33 Finerworks actions, 20 only read. The other 13 create, update, send or delete. Disconnect Finerworks in Connectors whenever you like.
Ways to use Finerworks with Flann
Know your best sellers
Ask what sold best this month. Flann pulls it from Finerworks so you know what to reorder.
Bring back one-time buyers
Ask who bought once and never came back. Flann finds them in Finerworks and drafts a reason to return.
Update a product on the go
Tell Flann a price or a description changed. It prepares the update in Finerworks and shows it to you first.
Everything Flann can do in Finerworks
Every Finerworks action Flann can run, split into what it reads and what it changes.
Looks up 20
- Fetch Order Status
- Get Prices
- Get Shipping Options IDs
- Get User
- List Frame Collections
- List Gallery Themes
- List Glazing
- List Images
- List Mats
- List Media Types
- List Order Status Definitions
- List Product Types
- List Shipping Options Multiple
- List Style Types
- List Virtual Inventory
- Get Company Info
- Get Frame Details
- List File Selection
- List Galleries
- Validate Recipient Address
Changes 13
- Add Images
- Save Pending Orders
- Submit Orders
- Update App Details
- Update Images
- Update User
- Update Virtual Inventory
- Add or Update Gallery Collection
- Delete Images
- Delete Pending Orders
- Delete Virtual Inventory
- Disconnect Virtual Inventory
- Update File Selection
More Ecommerce apps Flann works with
Payhip
Lemon SqueezyCommon questions
What can Flann do with images in Finerworks?
Flann can add, delete, look up and update images in Finerworks, using 4 actions (Add Images, Delete Images, List Images, Update Images). Looking up runs straight away and changes nothing. The other actions create or change images in Finerworks.
What can Flann do with virtual inventories in Finerworks?
Flann can delete, look up and update virtual inventories in Finerworks, using 3 actions (Delete Virtual Inventory, List Virtual Inventory, Update Virtual Inventory). Looking up runs straight away and changes nothing. The other actions create or change virtual inventories in Finerworks.
How does Flann connect to Finerworks?
Open Connectors in Flann, choose Finerworks and paste your Finerworks API key into a secure form. You will find the key in your Finerworks account settings. Once it is connected, Flann can use 33 actions in Finerworks.
Do I need to open Finerworks to use it with Flann?
No. Once Finerworks is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Finerworks.
Does connecting Finerworks cost extra?
No. Finerworks is included in every Flann plan, along with every other app Flann connects to.