Engage WhatsApp Integration: Users & Customers

What you can ask Flann to do in Engage

You do not need the exact wording. These are the kinds of messages Flann turns into Engage actions.

FlannWhatsApp

“Show me my lists in Engage.”
“Show me my account members in Engage.”
“Add a customer in Engage.”
“Delete the subscriber in Engage.”
“Update the subscriber status in Engage.”

What Flann can work with in Engage

Engage gives Flann 22 actions across 5 kinds of record. These are the ones you are most likely to use.

Record	What Flann can do	Actions
Users	addarchivecreatedeletelook upupdate	7
Customers	adddelete	2

Side by side, the two ways of working in Engage:

Compare	In Engage yourselfYou click through each job	Flann on EngageYou ask, Flann does the clicking
Asking for something	Log in and click through the screens	Text or voice note, in your own words
Looking things up about users	By hand, screen by screen	5 look-ups, answered straight away
Creating and updating	Typed in by hand	17 changes, made from a message
Engage records	All of them, one screen at a time	5 kinds, from one chat
Set-up	Nothing new to set up	Your Engage API key, once

YesPartlyNo

Step by step: Engage jobs you can hand to Flann

How a request turns into real Engage actions, one step at a time.

Change

Create a user from a voice note

You message Flann on WhatsApp: “Create a user in Engage with these details.”
Flann runs List Users in Engage and shows you what it found.
Flann runs Create User in Engage.
Flann creates it in Engage and confirms in the chat.

Look-up

Get answers about your members

You message Flann on WhatsApp: “What is the latest on our members in Engage?”
Flann runs Get Account Members in Engage and shows you what it found.
Nothing in Engage is changed: these are look-ups, so they run straight away.

Look-up

Check your lists from WhatsApp

You message Flann on WhatsApp: “Show me where our lists in Engage stand.”
Flann runs List Lists in Engage and shows you what it found.
Nothing in Engage is changed: these are look-ups, so they run straight away.

Where Flann saves you time in Engage

Small jobs, repeated often, are where the time goes. Here is how they change once Engage is connected.

A week of social posts planned

Today

Posting happens when you remember, usually late at night and one platform at a time. Some weeks Engage sits empty.

With Flann

“Plan next week’s posts in Engage: two on the new range, one behind the scenes, one customer favourite.”

Turning your outline into captions sized for each network, Flann suggests times when your audience tends to be active and drafts the full week in Engage. Nothing is published or scheduled by default.

What you stop doing: Your feed stops going quiet in the busy weeks.

Spotting the ads that waste money

Today

Ad spend leaks when a campaign keeps running after it has stopped working. Checking every ad set in Engage is tedious, so it waits.

With Flann

“Which ads in Engage spent the most this week for the fewest sales?”

It compares spend against conversions for each live campaign in Engage and names the weakest in plain words. Where it makes sense, Flann suggests pausing one or moving budget to a stronger one.

What you stop doing: Underperforming ads stop running unnoticed for weeks.

More on this: how to hand repetitive tasks to an AI agent on WhatsApp.

How Flann connects to Engage

In Flann, go to Connectors and find Engage.
Paste your Engage API key into the secure form Flann opens. You will find the key in your Engage account settings.
Go back to WhatsApp and ask for what you need. Flann chooses the Engage action and fills in the details.

Of the 22 Engage actions, 5 only read. The other 17 create, update, send or delete. Disconnect Engage in Connectors whenever you like.

Ways to use Engage with Flann

Grow the audience you already have

Ask Flann to add this month’s new customers to a list in Engage.

Check what worked

Ask how last week’s campaign did. Flann pulls the results from Engage and tells you what to change next time.

Write in your voice

Everything Flann can do in Engage

Every Engage action Flann can run, split into what it reads and what it changes.

Looks up 5

Get List
Get User By ID
List Lists
List Users
Get Account Members

Changes 17

Add Customer to Accounts
Add User to Lists
Archive List
Create User
Delete User
Subscribe User to List
Archive User
Batch Request
Convert User Type
Create List
Delete Subscriber From List
Merge Users
Remove Customer from Account
Track User Event
Update Account Role
Update Subscriber Status
Update User

More Marketing Automation apps Flann works with

See all integrations

Common questions

What can Flann do with users in Engage?

Flann can add, archive, create, delete and look up users in Engage, using 7 actions (Add User to Lists, Archive User, Create User, Delete User and more). Looking up runs straight away and changes nothing. The other actions create or change users in Engage.

What can Flann do with customers in Engage?

Flann can add and delete customers in Engage, using 2 actions (Add Customer to Accounts, Remove Customer from Account). Each one changes something in Engage.

How does Flann connect to Engage?

Open Connectors in Flann, choose Engage and paste your Engage API key into a secure form. You will find the key in your Engage account settings. Once it is connected, Flann can use 22 actions in Engage.

Do I need to open Engage to use it with Flann?

No. Once Engage is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Engage.

Which Flann plan do I need for Engage?

Any of them. Every Flann plan includes Engage and every other app.

Engage on WhatsApp: manage users and customers with an AI agent