Integrations / Marketing Automation
Chameleon on WhatsApp: manage customer records with an AI agent
Flann turns Chameleon into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Chameleon for you. Whether Chameleon handles your emails, your social posts, your ads or your links, connecting it to Flann puts it one message away. Checking results is instant.
14 actions in Chameleon. 12 only look things up, and 2 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Chameleon
You do not need the exact wording. These are the kinds of messages Flann turns into Chameleon actions.
“Look up the account identity in Chameleon.”
“Show me my changes in Chameleon.”
“Look up the delivery in Chameleon.”
What Flann can work with in Chameleon
Chameleon gives Flann 14 actions across 7 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Customer records | countlook upsearchupdate | 4 |
| Deliveries | look up | 2 |
| Experiences | look up | 2 |
Here is what changes when Chameleon goes through Flann instead of its own screens.
| Compare | Chameleon on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about customer records | By hand, screen by screen | 12 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 2 changes, made from a message |
| Chameleon records | All of them, one screen at a time | 7 kinds, from one chat |
| Set-up | Nothing new to set up | Your Chameleon API key, once |
YesPartlyNo
Step by step: Chameleon jobs you can hand to Flann
How a request turns into real Chameleon actions, one step at a time.
Fix a customer record without opening Chameleon
- You message Flann on WhatsApp: “Change the customer record in Chameleon: here is what is different.”
- Flann runs
Search Customer Recordsin Chameleon and shows you what it found. - Flann runs
Upsert Customer Recordin Chameleon. - Flann makes the change in Chameleon and confirms in the chat.
Get answers about your deliveries
- You message Flann on WhatsApp: “What is the latest on our deliveries in Chameleon?”
- Flann runs
List DeliveriesandGet Deliveryin Chameleon and shows you what it found. - Nothing in Chameleon is changed: these are look-ups, so they run straight away.
Check your experiences from WhatsApp
- You message Flann on WhatsApp: “Show me where our experiences in Chameleon stand.”
- Flann runs
List ExperiencesandGet Experiencein Chameleon and shows you what it found. - Nothing in Chameleon is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Chameleon
Small jobs, repeated often, are where the time goes. Here is how they change once Chameleon is connected.
The monthly newsletter, drafted
Today
Each month you stare at a blank template in Chameleon, trying to remember what happened that customers would care about. The newsletter goes out late, or not at all.
With Flann
“Draft this month’s newsletter in Chameleon: new autumn menu, the quiz night and our Sunday opening.”
Flann writes the newsletter in your voice, uses a layout you have sent before from Chameleon and offers a choice of subject lines. It saves nothing yet.
What you stop doing: No more blank template at the end of the month.
Trackable links for every campaign
Today
Every flyer, post and email needs its own short link so you can tell which one worked. Making and naming them in Chameleon is fiddly, and the names are never consistent.
With Flann
“Make short links in Chameleon for the menu page, one each for Instagram, flyer and email.”
For each channel, Flann prepares a short link in Chameleon with a clear name and the right tracking tags, and shows you the list. A small job, done properly.
What you stop doing: Nobody has to remember the tracking tags or the naming rules.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Chameleon
- In Flann, go to Connectors and find Chameleon.
- Paste your Chameleon API key into the secure form Flann opens. You will find the key in your Chameleon account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Chameleon action and fills in the details.
Of the 14 Chameleon actions, 12 only read. The other 2 create, update, send or delete. Disconnect Chameleon in Connectors whenever you like.
Ways to use Chameleon with Flann
Grow the audience you already have
Ask Flann to add this month’s new customers to a list in Chameleon.
Launch from your phone
Describe the offer in a message. Flann drafts the campaign in Chameleon and shows it to you before anything is scheduled.
Keep lists clean
Tell Flann a customer asked to stop hearing from you. It prepares the change in Chameleon so they are not contacted again.
Everything Flann can do in Chameleon
Every Chameleon action Flann can run, split into what it reads and what it changes.
Looks up 12
- Count Customer Records
- Get Account Identity
- Get Delivery
- Get Experience
- List Changes
- List Deliveries
- List Domains or Environments
- List Experience Analytics
- List Experiences
- List Targeting Metadata
- Lookup Customer Record
- Search Customer Records
Changes 2
- Track Event
- Upsert Customer Record
More Marketing Automation apps Flann works with
Common questions
What can Flann do with customer records in Chameleon?
Flann can count, look up, search and update customer records in Chameleon, using 4 actions (Count Customer Records, Lookup Customer Record, Search Customer Records, Upsert Customer Record). Looking up runs straight away and changes nothing. The other actions create or change customer records in Chameleon.
What can Flann do with deliveries in Chameleon?
Flann can look up deliveries in Chameleon, using 2 actions (Get Delivery, List Deliveries). All of them only look things up, so they run straight away.
How does Flann connect to Chameleon?
Open Connectors in Flann, choose Chameleon and paste your Chameleon API key into a secure form. You will find the key in your Chameleon account settings. Once it is connected, Flann can use 14 actions in Chameleon.
Do I need to open Chameleon to use it with Flann?
No. Once Chameleon is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Chameleon.
Which Flann plan do I need for Chameleon?
Any of them. Every Flann plan includes Chameleon and every other app.