Integrations / Sales & CRM
Connect EnforcedFlow to WhatsApp with an AI agent
Flann is an AI agent your business talks to on WhatsApp. Connect EnforcedFlow once, then ask Flann to look things up in it or get work done in it, by text or voice note. Customer records are only as good as their last update. With EnforcedFlow connected to Flann, updates happen from WhatsApp, in the moment, by text or voice note, instead of in a guilty catch-up at the end of the week.
5 actions in EnforcedFlow. 3 only look things up, and 2 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in EnforcedFlow
Send any of these on WhatsApp, in your own words. Flann finds the right EnforcedFlow action and fills in the details from the conversation.
“Show me my group agents in EnforcedFlow.”
“Show me my round robin groups in EnforcedFlow.”
What Flann can work with in EnforcedFlow
EnforcedFlow gives Flann 5 actions across 2 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Group agents | look upupdate | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for EnforcedFlow.
| Compare | Opening EnforcedFlowLog in, find it, do it | A fixed workflowTriggers built in advance | EnforcedFlow through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up | By hand, screen by screen | Only the look-ups someone built | 3 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 2 changes, made from a message |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your EnforcedFlow API key, once |
YesPartlyNo
Step by step: EnforcedFlow jobs you can hand to Flann
Each step below names the EnforcedFlow action Flann actually runs.
Fix a group agent without opening EnforcedFlow
- You message Flann on WhatsApp: “Change the group agent in EnforcedFlow: here is what is different.”
- Flann runs
List Group Agentsin EnforcedFlow and shows you what it found. - Flann runs
Upsert Group Agentin EnforcedFlow. - Flann makes the change in EnforcedFlow and confirms in the chat.
Get answers about your round robin groups
- You message Flann on WhatsApp: “What is the latest on our round robin groups in EnforcedFlow?”
- Flann runs
List Round Robin Groupsin EnforcedFlow and shows you what it found. - Nothing in EnforcedFlow is changed: these are look-ups, so they run straight away.
Repetitive EnforcedFlow work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Merging the duplicate contacts
Today
The same customer sits in EnforcedFlow three times, under a nickname, a work email and a misspelt surname. Every report you pull is slightly wrong because of it.
With Flann
“Find duplicate contacts in EnforcedFlow and show me which ones to merge.”
Scanning EnforcedFlow for matching phone numbers, emails and similar names, Flann groups the likely duplicates and shows which record holds the most recent activity.
What you stop doing: Cleaning contacts stops being a job you put off every quarter.
Replying with the whole history in hand
Today
Whenever a customer messages on WhatsApp you reply without checking EnforcedFlow, so you miss the open deal, last month’s complaint or the discount you promised. Context costs a login.
With Flann
“What do we know about the man asking about catering on WhatsApp?”
Before drafting anything, Flann looks the customer up in EnforcedFlow and brings back their deals, notes and last conversation. Then it writes a reply that fits that history, in the language they wrote in.
What you stop doing: No customer has to repeat themselves because you replied blind.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to EnforcedFlow
- Open Connectors in Flann and choose EnforcedFlow.
- Paste your EnforcedFlow API key into the secure form Flann opens. You will find the key in your EnforcedFlow account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right EnforcedFlow action itself.
Look-ups run as soon as you ask and change nothing in EnforcedFlow. You can disconnect EnforcedFlow from Connectors at any time.
Ways to use EnforcedFlow with Flann
Know who you are talking to
Before a meeting, ask Flann for the contact’s history in EnforcedFlow: last deal, last note, last time you spoke.
See the pipeline at a glance
Ask what is open and what is at risk. Flann summarises EnforcedFlow in a few lines you can read in a queue.
Update the CRM by voice
After a call, send Flann a voice note. It turns it into an update for the right contact in EnforcedFlow and asks you to confirm.
Everything Flann can do in EnforcedFlow
The full list of EnforcedFlow actions available to Flann once you connect it.
Looks up 3
- Get Group Routing Fields
- List Group Agents
- List Round Robin Groups
Changes 2
- Select Next Agent
- Upsert Group Agent
More Sales & CRM apps Flann works with
Common questions
What can Flann do with group agents in EnforcedFlow?
Flann can look up and update group agents in EnforcedFlow, using 2 actions (List Group Agents, Upsert Group Agent). Looking up runs straight away and changes nothing. The other actions create or change group agents in EnforcedFlow.
How does Flann connect to EnforcedFlow?
Open Connectors in Flann, choose EnforcedFlow and paste your EnforcedFlow API key into a secure form. You will find the key in your EnforcedFlow account settings. Once it is connected, Flann can use 5 actions in EnforcedFlow.
Can I use EnforcedFlow from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in EnforcedFlow for you. You do not need to open EnforcedFlow.
Does connecting EnforcedFlow cost extra?
No. EnforcedFlow is included in every Flann plan, along with every other app Flann connects to.