Integrations / CRM
Gorgias on WhatsApp: manage customers, tickets and teams with an AI agent
Flann turns Gorgias into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Gorgias for you. Selling is mostly remembering. Who asked for a quote, who went quiet, who is due to reorder. Flann reads Gorgias for you and puts those answers on WhatsApp the moment you ask.
44 actions in Gorgias. 21 only look things up, and 23 create, update, send or delete. You connect with a one-click sign-in.
What you can ask Flann to do in Gorgias
You do not need the exact wording. These are the kinds of messages Flann turns into Gorgias actions.
“Look up the event in Gorgias.”
“Look up the ticket in Gorgias.”
“Look up the account in Gorgias.”
“Add ticket tags in Gorgias.”
“Create a ticket in Gorgias.”
“Create a customer in Gorgias.”
What Flann can work with in Gorgias
Gorgias gives Flann 44 actions across 15 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Customers | createdeletelook upupdate | 7 |
| Teams | createdeletelook upupdate | 5 |
| Tickets | createdeletelook upupdate | 5 |
| Ticket tags | addlook updeleteupdate | 4 |
| Events | look up | 2 |
| Ticket messages | look upsend | 2 |
| Rules | createlook up | 2 |
| Views | createlook up | 2 |
Here is what changes when Gorgias goes through Flann instead of its own screens.
| Compare | Opening GorgiasLog in, find it, do it | Gorgias through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about customers | Filters and searches you run yourself | 21 look-ups, answered straight away |
| Making changes | Typed in by hand | 23 changes, made from a message |
| Gorgias records | All of them, one screen at a time | 15 kinds, from one chat |
| Getting connected | Nothing new to set up | One sign-in to Gorgias |
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Step by step: Gorgias jobs you can hand to Flann
How a request turns into real Gorgias actions, one step at a time.
Create a customer from a voice note
- You message Flann on WhatsApp: “Create a customer in Gorgias with these details.”
- Flann runs
List Customersin Gorgias and shows you what it found. - Flann runs
Create Customerin Gorgias. - Flann creates it in Gorgias and confirms in the chat.
Fix a ticket without opening Gorgias
- You message Flann on WhatsApp: “Change the ticket in Gorgias: here is what is different.”
- Flann runs
List Ticketsin Gorgias and shows you what it found. - Flann runs
Update Ticketin Gorgias. - Flann makes the change in Gorgias and confirms in the chat.
Clean up teams you no longer need
- You message Flann on WhatsApp: “Which teams in Gorgias are out of date? Remove the ones I confirm.”
- Flann runs
List Teamsin Gorgias and shows you what it found. - Flann runs
Delete Teamin Gorgias. - Each removal is confirmed in the chat.
Where Flann saves you time in Gorgias
Small jobs, repeated often, are where the time goes. Here is how they change once Gorgias is connected.
Merging the duplicate contacts
Today
The same customer sits in Gorgias three times, under a nickname, a work email and a misspelt surname. Every report you pull is slightly wrong because of it.
With Flann
“Find duplicate contacts in Gorgias and show me which ones to merge.”
Scanning Gorgias for matching phone numbers, emails and similar names, Flann groups the likely duplicates and shows which record holds the most recent activity.
What you stop doing: Cleaning contacts stops being a job you put off every quarter.
Renewals and reorders on time
Today
Contracts renew, stock runs out and regular customers are ready to reorder, but the dates are buried in Gorgias. You find out when a competitor has already called them.
With Flann
“Who is due to renew or reorder next month according to Gorgias?”
Reading the renewal dates, contract ends and purchase patterns in Gorgias, Flann gives you a short list of customers coming up, with what they bought last time. It can draft a personal note to each.
What you stop doing: Repeat business no longer depends on you spotting a date.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Gorgias
- Open Connectors in Flann and choose Gorgias.
- Sign in to your Gorgias account on the secure page that opens and allow access. There is no developer account or API key to set up.
- From then on, message Flann on WhatsApp. It works in Gorgias whenever a request needs it.
Of the 44 Gorgias actions, 21 only read. The other 23 create, update, send or delete. Disconnect Gorgias in Connectors whenever you like.
Ways to use Gorgias with Flann
Update the CRM by voice
After a call, send Flann a voice note. It turns it into an update for the right contact in Gorgias and asks you to confirm.
Know who you are talking to
Before a meeting, ask Flann for the contact’s history in Gorgias: last deal, last note, last time you spoke.
See the pipeline at a glance
Ask what is open and what is at risk. Flann summarises Gorgias in a few lines you can read in a queue.
Everything Flann can do in Gorgias
Every Gorgias action Flann can run, split into what it reads and what it changes.
Looks up 21
- List Teams
- Get Account
- Get Customer
- Get Event
- Get Team
- Get Ticket
- Get Ticket Message
- List Account Settings
- List Customer Field Values
- List Customers
- List Events
- List Integrations
- List Messages
- List Rules
- List Tags
- List Ticket Field Values
- List Ticket Tags
- List Tickets
- List Users
- List View Items
- List Views
Changes 23
- Add Ticket Tags
- Create Account Setting
- Create Customer
- Create Macro
- Create Rule
- Create Team
- Create Ticket
- Create View
- Delete Customer
- Delete Customer Field Value
- Delete Customers
- Delete Team
- Delete Ticket
- Delete Ticket Field Value
- Merge Customers
- Remove Ticket Tags
- Send Ticket Message
- Set Customer Data
- Set Ticket Tags
- Update Account Setting
- Update Customer
- Update Team
- Update Ticket
More CRM apps Flann works with
Common questions
What can Flann do with customers in Gorgias?
Flann can create, delete, look up and update customers in Gorgias, using 7 actions (Create Customer, Delete Customer, Delete Customers, Get Customer and more). Looking up runs straight away and changes nothing. The other actions create or change customers in Gorgias.
What can Flann do with teams in Gorgias?
Flann can create, delete, look up and update teams in Gorgias, using 5 actions (Create Team, Delete Team, Get Team, List Teams and more). Looking up runs straight away and changes nothing. The other actions create or change teams in Gorgias.
How does Flann connect to Gorgias?
Open Connectors in Flann, choose Gorgias and sign in to your Gorgias account on a secure page. There is no developer account or API key to set up. Once it is connected, Flann can use 44 actions in Gorgias.
Do I need to open Gorgias to use it with Flann?
No. Once Gorgias is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Gorgias.
Does connecting Gorgias cost extra?
No. Gorgias is included in every Flann plan, along with every other app Flann connects to.