Integrations / Forms & Surveys
Basin on WhatsApp: manage forms, projects and submissions with an AI agent
Flann turns Basin into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Basin for you. Forms are where customers tell you what they want. Reading them is the hard part. Connect Basin and Flann reads every new response as it arrives, tells you on WhatsApp which ones need you, and drafts the replies so nobody who took the time to fill in your form is left waiting.
19 actions in Basin. 9 only look things up, and 10 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Basin
You do not need the exact wording. These are the kinds of messages Flann turns into Basin actions.
“Show me my forms in Basin.”
“Show me my projects in Basin.”
“Show me my form views in Basin.”
“Create a form in Basin.”
“Create a project in Basin.”
What Flann can work with in Basin
Basin gives Flann 19 actions across 5 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Forms | createdeletelook upupdate | 5 |
| Projects | createdeletelook upupdate | 5 |
| Submissions | deletelook up | 2 |
How the same form job compares, in Basin directly and through Flann.
| Compare | Basin on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about forms | Filters and searches you run yourself | 9 look-ups, answered straight away |
| Making changes | Typed in by hand | 10 changes, made from a message |
| Basin records | All of them, one screen at a time | 5 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Basin API key, once |
YesPartlyNo
Step by step: Basin jobs you can hand to Flann
How a request turns into real Basin actions, one step at a time.
Create a form from a voice note
- You message Flann on WhatsApp: “Create a form in Basin with these details.”
- Flann runs
Get Form Detailsin Basin and shows you what it found. - Flann runs
Create Formin Basin. - Flann creates it in Basin and confirms in the chat.
Fix a project without opening Basin
- You message Flann on WhatsApp: “Change the project in Basin: here is what is different.”
- Flann runs
Get Project Detailsin Basin and shows you what it found. - Flann runs
Update Projectin Basin. - Flann makes the change in Basin and confirms in the chat.
Clean up submissions you no longer need
- You message Flann on WhatsApp: “Which submissions in Basin are out of date? Remove the ones I confirm.”
- Flann runs
Get Submissionsin Basin and shows you what it found. - Flann runs
Delete Submissionin Basin. - Each removal is confirmed in the chat.
Where Flann saves you time in Basin
Small jobs, repeated often, are where the time goes. Here is how they change once Basin is connected.
Booking requests into the diary
Today
Customers request appointments or tables through a form. Someone then retypes each request into the booking system, usually later than they meant to.
With Flann
“Book in the requests from Basin that fit the diary.”
Flann reads each request in Basin, checks your booking app for free slots and matches what fits. Requests with no free slot get a draft reply offering alternatives.
What you stop doing: Form answers no longer get retyped into another app.
Event sign-ups at a glance
Today
Before a class, tasting or open day you want to know who is coming. Counting sign-ups means filtering responses and weeding out duplicates.
With Flann
“Who’s signed up for Thursday’s tasting, and any dietary notes?”
Flann reads the sign-ups in Basin, sets aside obvious duplicates and lists the names with their notes. Dietary and access needs go to the top.
What you stop doing: The guest list no longer gets built by hand.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Basin
- Search for Basin in Flann’s Connectors.
- Paste your Basin API key into the secure form Flann opens. You will find the key in your Basin account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Basin action itself.
Of the 19 Basin actions, 9 only read. The other 10 create, update, send or delete. Disconnect Basin in Connectors whenever you like.
Ways to use Basin with Flann
Know what customers think
Ask Flann to summarise the latest survey. It reads Basin and gives you the main points.
See new responses
Ask what came in today. Flann reads Basin and gives you the responses that need attention.
Follow up every enquiry
Everything Flann can do in Basin
Every Basin action Flann can run, split into what it reads and what it changes.
Looks up 9
- Get Domains
- Get Form Details
- Get Form Webhook
- Get Forms
- Get Project Details
- Get Projects
- Get Submissions
- Get Webhooks
- List Form Views
Changes 10
- Create Form
- Create Form Webhook
- Create Project
- Update Form
- Delete Form
- Delete Project
- Delete Submission
- Delete Webhook
- Update Project
- Update Webhook
More Forms & Surveys apps Flann works with
Common questions
What can Flann do with forms in Basin?
Flann can create, delete, look up and update forms in Basin, using 5 actions (Create Form, Delete Form, Get Form Details, Get Forms and more). Looking up runs straight away and changes nothing. The other actions create or change forms in Basin.
What can Flann do with projects in Basin?
Flann can create, delete, look up and update projects in Basin, using 5 actions (Create Project, Delete Project, Get Project Details, Get Projects and more). Looking up runs straight away and changes nothing. The other actions create or change projects in Basin.
How does Flann connect to Basin?
Open Connectors in Flann, choose Basin and paste your Basin API key into a secure form. You will find the key in your Basin account settings. Once it is connected, Flann can use 19 actions in Basin.
Do I need to open Basin to use it with Flann?
No. Once Basin is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Basin.
Is Basin included in my Flann plan?
Yes. Every Flann plan includes every app, Basin included.