Integrations / Ecommerce
Shipengine on WhatsApp: manage images and tags with an AI agent
Flann turns Shipengine into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Shipengine for you. Picture a shop assistant who has read every order in Shipengine and never forgets a customer. That is what connecting it to Flann gives you. Ask about a product, an order or a regular customer by text or voice note, and the answer arrives on your phone while the person asking is still waiting in the chat.
66 actions in Shipengine. 36 only look things up, and 30 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Shipengine
You do not need the exact wording. These are the kinds of messages Flann turns into Shipengine actions.
“Get the file from Shipengine.”
“Show me my account images in Shipengine.”
“Show me my tags in Shipengine.”
“Create an account image in Shipengine.”
“Create a tag in Shipengine.”
“Create a warehouse in Shipengine.”
What Flann can work with in Shipengine
Shipengine gives Flann 66 actions across 25 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Images | createdeletelook upupdate | 5 |
| Tags | addcreatelook updelete | 4 |
| Shipments | cancellook upupdate | 5 |
| Warehouses | createdeletelook upupdate | 5 |
| Packages | deletelook up | 3 |
Side by side, the two ways of working in Shipengine:
| Compare | In Shipengine yourselfYou click through each job | Flann on ShipengineYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about images | Filters and searches you run yourself | 36 look-ups, answered straight away |
| Making changes | Typed in by hand | 30 changes, made from a message |
| Shipengine records | All of them, one screen at a time | 25 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Shipengine API key, once |
YesPartlyNo
Step by step: Shipengine jobs you can hand to Flann
How a request turns into real Shipengine actions, one step at a time.
Create an image from a voice note
- You message Flann on WhatsApp: “Create an image in Shipengine with these details.”
- Flann runs
List Account Imagesin Shipengine and shows you what it found. - Flann runs
Create Account Imagein Shipengine. - Flann creates it in Shipengine and confirms in the chat.
Clean up tags you no longer need
- You message Flann on WhatsApp: “Which tags in Shipengine are out of date? Remove the ones I confirm.”
- Flann runs
List Tags (v2)in Shipengine and shows you what it found. - Flann runs
Remove Tag from Shipmentin Shipengine. - Each removal is confirmed in the chat.
Fix a shipment without opening Shipengine
- You message Flann on WhatsApp: “Change the shipment in Shipengine: here is what is different.”
- Flann runs
List Shipments (v2)in Shipengine and shows you what it found. - Flann runs
Update Shipmentin Shipengine. - Flann makes the change in Shipengine and confirms in the chat.
Where Flann saves you time in Shipengine
Small jobs, repeated often, are where the time goes. Here is how they change once Shipengine is connected.
Changing an order before it ships
Today
Customers write in after checkout with a new address or a different size. Catching the order in Shipengine before it is packed means dropping whatever you are doing.
With Flann
“Mark's moved. New address is in his message, update his order before it ships”
Reading Mark's message for the new address, Flann checks that the order in Shipengine has not been fulfilled yet and prepares the change, or tells you it is too late so you can ring the courier.
What you stop doing: Racing to amend orders before they are packed is off your plate.
Making it right with a discount
Today
When an order goes wrong you want to offer something back. Creating a one-off code in Shipengine and writing the apology around it is another chore on a bad day.
With Flann
“Give Priya a discount on her next order, her delivery was late”
For Priya, Flann prepares a single-use discount code in Shipengine and drafts an apology that includes it. You set the amount or accept its suggestion.
What you stop doing: Turning a complaint into a goodwill gesture takes a message, not a session in the admin.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Shipengine
- In Flann, go to Connectors and find Shipengine.
- Paste your Shipengine API key into the secure form Flann opens. You will find the key in your Shipengine account settings.
- From then on, message Flann on WhatsApp. It works in Shipengine whenever a request needs it.
Of the 66 Shipengine actions, 36 only read. The other 30 create, update, send or delete. Disconnect Shipengine in Connectors whenever you like.
Ways to use Shipengine with Flann
Bring back one-time buyers
Ask who bought once and never came back. Flann finds them in Shipengine and drafts a reason to return.
Know your best sellers
Ask what sold best this month. Flann pulls it from Shipengine so you know what to reorder.
Check stock before you promise
A customer asks whether something is available. Ask Flann and it checks Shipengine before you reply.
Everything Flann can do in Shipengine
Every Shipengine action Flann can run, split into what it reads and what it changes.
Looks up 36
- Get Batch by ID
- Get Bulk Rates
- Get Insurance Balance
- Get Shipment by External ID
- Get Shipment by ID
- Get Shipment Rates
- Get Tracking Information
- Get Warehouse by ID
- List Batches (v2)
- List Carrier Package Types
- List Labels (Extended)
- List LTL Carriers
- List Manifests (Advanced)
- List Packages
- List Shipments (v2)
- List Tags (v2)
- List Warehouses
- List Webhook Events
- Parse Address
- Validate Address
- Download File
- Get Account Image by ID
- Get Batch by External ID
- Get Batch Errors
- Get LTL Carrier Credential Requirements
- Get LTL Carrier Features
- Get LTL Carrier Options
- Get LTL Carrier Packages
- Get LTL Carrier Services
- Get Package by ID
and 6 more
Changes 30
- Cancel Shipment
- Create Tag
- Create Warehouse
- Create Webhook
- Process Batch Labels
- Start Tracking Package
- Update Shipment
- Add Tag to Shipment
- Add to Batch
- Connect LTL Carrier
- Connect Shipsurance Account
- Create Account Image
- Create Package Type
- Create Tag 2
- Delete Account Image by ID
- Delete Batch
- Delete Package
- Delete Warehouse
- Delete Webhook
- Disconnect Carrier
- Disconnect Shipsurance
- Remove From Batch
- Remove Tag from Shipment
- Stop Tracking Package
- Update Account Image By ID
- Update LTL Connection
- Update Package Type
- Update Shipments Tags
- Update Warehouse
- Update Webhook
More Ecommerce apps Flann works with
Common questions
What can Flann do with images in Shipengine?
Flann can create, delete, look up and update images in Shipengine, using 5 actions (Create Account Image, Delete Account Image by ID, Get Account Image by ID, List Account Images and more). Looking up runs straight away and changes nothing. The other actions create or change images in Shipengine.
What can Flann do with tags in Shipengine?
Flann can add, create, look up and delete tags in Shipengine, using 4 actions (Add Tag to Shipment, Create Tag, List Tags (v2), Remove Tag from Shipment). Looking up runs straight away and changes nothing. The other actions create or change tags in Shipengine.
How does Flann connect to Shipengine?
Open Connectors in Flann, choose Shipengine and paste your Shipengine API key into a secure form. You will find the key in your Shipengine account settings. Once it is connected, Flann can use 66 actions in Shipengine.
Do I need to open Shipengine to use it with Flann?
No. Once Shipengine is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Shipengine.
Which Flann plan do I need for Shipengine?
Any of them. Every Flann plan includes Shipengine and every other app.