Integrations / Ecommerce
Order Desk on WhatsApp: manage items and orders with an AI agent
Flann turns Order Desk into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Order Desk for you. Your store runs on Order Desk. Flann gives you its orders, products and customers from WhatsApp.
20 actions in Order Desk. 7 only look things up, and 13 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Order Desk
You do not need the exact wording. These are the kinds of messages Flann turns into Order Desk actions.
“Show me my items in Order Desk.”
“Show me my orders in Order Desk.”
“Look up the inventory item in Order Desk.”
“Add items in Order Desk.”
“Move the orders in Order Desk.”
“Add a history note in Order Desk.”
What Flann can work with in Order Desk
Order Desk gives Flann 20 actions across 5 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Inventory items | createdeletelook upupdate | 6 |
| Items | adddeletelook upupdate | 5 |
| Orders | look upmove | 2 |
| Shipments | createdeletelook upupdate | 4 |
How the same item job compares, in Order Desk directly and through Flann.
| Compare | Opening Order DeskLog in, find it, do it | Order Desk through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about items | By hand, screen by screen | 7 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 13 changes, made from a message |
| Order Desk records | All of them, one screen at a time | 5 kinds, from one chat |
| Set-up | Nothing new to set up | Your Order Desk API key, once |
YesPartlyNo
Step by step: Order Desk jobs you can hand to Flann
How a request turns into real Order Desk actions, one step at a time.
Create an item from a voice note
- You message Flann on WhatsApp: “Create an item in Order Desk with these details.”
- Flann runs
List Order Itemsin Order Desk and shows you what it found. - Flann runs
Add Order Itemin Order Desk. - Flann creates it in Order Desk and confirms in the chat.
Fix an order without opening Order Desk
- You message Flann on WhatsApp: “Change the order in Order Desk: here is what is different.”
- Flann runs
List Ordersin Order Desk and shows you what it found. - Flann runs
Move Ordersin Order Desk. - Flann makes the change in Order Desk and confirms in the chat.
Clean up inventory items you no longer need
- You message Flann on WhatsApp: “Which inventory items in Order Desk are out of date? Remove the ones I confirm.”
- Flann runs
List Inventory Itemsin Order Desk and shows you what it found. - Flann runs
Delete Inventory Itemin Order Desk. - Each removal is confirmed in the chat.
Where Flann saves you time in Order Desk
Small jobs, repeated often, are where the time goes. Here is how they change once Order Desk is connected.
Answering where-is-my-order messages
Today
The same message arrives again and again: where is my parcel? Each time you open Order Desk, search for the customer, find the order and copy the tracking into the chat.
With Flann
“Leila is asking where her order is. Can you check?”
Flann finds Leila's latest order in Order Desk, reads its status and tracking, and drafts a reply in her language with the details filled in. The look-up is instant.
What you stop doing: Searching orders to copy tracking numbers into chats is no longer your job.
Getting today's packing list
Today
Each morning someone opens every unfulfilled order in Order Desk to work out what to pick from the shelves. Small orders, many clicks.
With Flann
“Packing list for today please”
Adding up the items across every unfulfilled order in Order Desk, Flann sends you one pick list sorted by product rather than order by order. It changes nothing.
What you stop doing: Opening orders one at a time to build a pick list is finished.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Order Desk
- Open Connectors in Flann and choose Order Desk.
- Paste your Order Desk API key into the secure form Flann opens. You will find the key in your Order Desk account settings.
- From then on, message Flann on WhatsApp. It works in Order Desk whenever a request needs it.
Of the 20 Order Desk actions, 7 only read. The other 13 create, update, send or delete. Disconnect Order Desk in Connectors whenever you like.
Ways to use Order Desk with Flann
Check stock before you promise
A customer asks whether something is available. Ask Flann and it checks Order Desk before you reply.
Update a product on the go
Tell Flann a price or a description changed. It prepares the update in Order Desk and shows it to you first.
Bring back one-time buyers
Ask who bought once and never came back. Flann finds them in Order Desk and drafts a reason to return.
Everything Flann can do in Order Desk
Every Order Desk action Flann can run, split into what it reads and what it changes.
Looks up 7
- Get Inventory Item
- Get Order
- Get Store Metadata
- List Inventory Items
- List Order Items
- List Order Shipments
- List Orders
Changes 13
- Add Order History Note
- Add Order Item
- Add Order Items
- Create Inventory Item
- Create Inventory Items
- Create Shipments
- Delete Inventory Item
- Delete Order Item
- Delete Shipment
- Move Orders
- Update Inventory Items
- Update Order Item
- Update Shipment
More Ecommerce apps Flann works with
PayhipCommon questions
What can Flann do with inventory items in Order Desk?
Flann can create, delete, look up and update inventory items in Order Desk, using 6 actions (Create Inventory Item, Create Inventory Items, Delete Inventory Item, Get Inventory Item and more). Looking up runs straight away and changes nothing. The other actions create or change inventory items in Order Desk.
What can Flann do with items in Order Desk?
Flann can add, delete, look up and update items in Order Desk, using 5 actions (Add Order Item, Add Order Items, Delete Order Item, List Order Items and more). Looking up runs straight away and changes nothing. The other actions create or change items in Order Desk.
How does Flann connect to Order Desk?
Open Connectors in Flann, choose Order Desk and paste your Order Desk API key into a secure form. You will find the key in your Order Desk account settings. Once it is connected, Flann can use 20 actions in Order Desk.
Do I need to open Order Desk to use it with Flann?
No. Once Order Desk is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Order Desk.
Does connecting Order Desk cost extra?
No. Order Desk is included in every Flann plan, along with every other app Flann connects to.