Integrations / Product Management
Connect Canny to WhatsApp: posts, comments and tags by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Canny once, then ask Flann to look things up in it or get work done in it, by text or voice note. Time tracked in Canny is money you can bill or wages you need to check. Flann reads the timesheets with you, totals them by person or client and flags the odd entry.
25 actions in Canny. 12 only look things up, and 13 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Canny
Send any of these on WhatsApp, in your own words. Flann finds the right Canny action and fills in the details from the conversation.
“Show me my posts in Canny.”
“Show me my comments in Canny.”
“Show me my categories in Canny.”
“Create a post in Canny.”
“Add a post tag in Canny.”
“Create a comment in Canny.”
What Flann can work with in Canny
Canny gives Flann 25 actions across 12 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Posts | createdeletelook upupdate | 4 |
| Comments | createdeletelook up | 3 |
| Tags | createlook up | 3 |
| Users | deletelook up | 3 |
| Boards | look up | 2 |
| Votes | createdeletelook up | 3 |
There are three ways to get posts work done in Canny. Side by side:
| Compare | In Canny yourselfYou click through each job | A rules toolRuns the steps you wired up | Flann on CannyYou ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about posts | Filters and searches you run yourself | Only the look-ups someone built | 12 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 13 changes, made from a message |
| Canny records | All of them, one screen at a time | Only the ones you wire up | 12 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Canny API key, once |
YesPartlyNo
Step by step: Canny jobs you can hand to Flann
Each step below names the Canny action Flann actually runs.
Create a post from a voice note
- You message Flann on WhatsApp: “Create a post in Canny with these details.”
- Flann runs
List Postsin Canny and shows you what it found. - Flann runs
Create Postin Canny. - Flann creates it in Canny and confirms in the chat.
Clean up comments you no longer need
- You message Flann on WhatsApp: “Which comments in Canny are out of date? Remove the ones I confirm.”
- Flann runs
List Commentsin Canny and shows you what it found. - Flann runs
Delete Commentin Canny. - Each removal is confirmed in the chat.
Get answers about your tags
- You message Flann on WhatsApp: “What is the latest on our tags in Canny?”
- Flann runs
List TagsandRetrieve Tagin Canny and shows you what it found. - Nothing in Canny is changed: these are look-ups, so they run straight away.
Repetitive Canny work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Answering “where are we with my job?”
Today
Clients ask for updates at awkward moments. To answer, you open Canny, find their project and piece together what has happened since you last spoke.
With Flann
“Where are we on the Morgan bathroom refit in Canny? Draft an update for the client.”
In Canny, Flann reads the project’s finished, current and waiting tasks and writes a plain-English update the client will understand, without internal notes or jargon. You see the draft in the chat.
What you stop doing: Piecing together a client update from the board yourself is over.
Spotting work that has stalled
Today
A job can sit in the same column of Canny for weeks without anyone noticing. You only find out when a customer chases.
With Flann
“Anything in Canny that hasn’t moved since last week?”
Comparing this week’s board in Canny with last week’s, Flann lists tasks with no updates, comments or status change, along with how long each has been stuck and who holds it. That part is a look-up.
What you stop doing: Finding stuck work only when a customer complains stops happening.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Canny
- Search for Canny in Flann’s Connectors.
- Paste your Canny API key into the secure form Flann opens. You will find the key in your Canny account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Canny action and fills in the details.
Look-ups run as soon as you ask and change nothing in Canny. You can disconnect Canny from Connectors at any time.
Ways to use Canny with Flann
Know who is on what
Ask who is working on what. Flann summarises Canny in a few lines.
What is due today
Ask Flann what is overdue or due today. It reads Canny and sends you the list.
Close things off
Tell Flann a job is done. It prepares the update in Canny so the list stays honest.
Everything Flann can do in Canny
The full list of Canny actions available to Flann once you connect it.
Looks up 12
- List Boards
- List Categories
- List Comments
- List Companies
- List Opportunities
- List Posts
- List Tags
- List Users
- List Votes
- Retrieve Board
- Retrieve Tag
- Retrieve User
Changes 13
- Add Post Tag
- Change Post Status
- Create Changelog Entry
- Create Comment
- Create or Update User
- Create Post
- Create Tag
- Create Vote
- Delete Comment
- Delete Post
- Delete User
- Delete Vote
- Update Post
More Product Management apps Flann works with
TogglCommon questions
What can Flann do with posts in Canny?
Flann can create, delete, look up and update posts in Canny, using 4 actions (Create Post, Delete Post, List Posts, Update Post). Looking up runs straight away and changes nothing. The other actions create or change posts in Canny.
What can Flann do with comments in Canny?
Flann can create, delete and look up comments in Canny, using 3 actions (Create Comment, Delete Comment, List Comments). Looking up runs straight away and changes nothing. The other actions create or change comments in Canny.
How does Flann connect to Canny?
Open Connectors in Flann, choose Canny and paste your Canny API key into a secure form. You will find the key in your Canny account settings. Once it is connected, Flann can use 25 actions in Canny.
Can I use Canny from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Canny for you. You do not need to open Canny.
Is Canny included in my Flann plan?
Yes. Every Flann plan includes every app, Canny included.