Integrations / IT Operations
Connect iLert to WhatsApp with an AI agent
Flann turns iLert into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in iLert for you. Devices, logins, servers and the small apps your team built all leave a trail in iLert. Flann can read that trail for you. Ask by text or voice note and the answer comes in sentences, not error codes.
8 actions in iLert. All of them only look things up, so nothing in iLert is ever changed. You connect with your API key.
What you can ask Flann to do in iLert
You do not need the exact wording. These are the kinds of messages Flann turns into iLert actions.
“Show me my on calls in iLert.”
“Look up the alert in iLert.”
“Look up the incident in iLert.”
What Flann can work with in iLert
iLert gives Flann 8 actions across 5 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Alerts | look up | 2 |
| Incidents | look up | 2 |
Side by side, the two ways of working in iLert:
| Compare | iLert on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | 8 look-ups, answered straight away |
| iLert records | All of them, one screen at a time | 5 kinds, from one chat |
| Getting connected | Nothing new to set up | Your iLert API key, once |
YesPartlyNo
Step by step: iLert jobs you can hand to Flann
How a request turns into real iLert actions, one step at a time.
Get answers about your alerts
- You message Flann on WhatsApp: “What is the latest on our alerts in iLert?”
- Flann runs
List AlertsandGet Alertin iLert and shows you what it found. - Nothing in iLert is changed: these are look-ups, so they run straight away.
Check your incidents from WhatsApp
- You message Flann on WhatsApp: “Show me where our incidents in iLert stand.”
- Flann runs
List IncidentsandGet Incidentin iLert and shows you what it found. - Nothing in iLert is changed: these are look-ups, so they run straight away.
Get answers about your schedules
- You message Flann on WhatsApp: “What is the latest on our schedules in iLert?”
- Flann runs
List Schedulesin iLert and shows you what it found. - Nothing in iLert is changed: these are look-ups, so they run straight away.
Where Flann saves you time in iLert
Small jobs, repeated often, are where the time goes. Here is how they change once iLert is connected.
Is the website up right now
Today
A customer says the site will not load. You open iLert, cannot find the right screen and end up texting your developer to ask.
With Flann
“Is the website down? A customer says checkout isn’t loading.”
Flann checks the status in iLert and tells you whether the site and checkout are responding, and if not, since when. A problem is described plainly, with a suggestion of who to tell. Looking it up changes nothing, so the answer is immediate.
What you stop doing: Finding out whether there is a problem no longer needs your developer.
What changed this week
Today
Your developer ships changes regularly. You find out what changed when a customer mentions that a button has moved.
With Flann
“What did the team change on the app this week?”
Flann reads the recent changes recorded in iLert and turns them into a short list in everyday language, pointing out anything customers will notice. This is read-only.
What you stop doing: You are no longer the last to know what changed in your own product.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to iLert
- In Flann, go to Connectors and find iLert.
- Paste your iLert API key into the secure form Flann opens. You will find the key in your iLert account settings.
- From then on, message Flann on WhatsApp. It works in iLert whenever a request needs it.
Of the 8 iLert actions, 8 only read. The other 0 create, update, send or delete. Disconnect iLert in Connectors whenever you like.
Ways to use iLert with Flann
Problems in plain words
Ask what went wrong overnight. Flann reads iLert and explains it without the jargon.
Look things up fast
Ask for the record you need. Flann finds it in iLert and brings it into the chat.
Check status from your phone
Ask Flann whether everything is running. It checks iLert and answers in the chat.
Everything Flann can do in iLert
Every iLert action Flann can run, split into what it reads and what it changes.
Looks up 8
- Get Alert
- Get Current User
- Get Incident
- List Alerts
- List Incidents
- List On Calls
- List Resources
- List Schedules
Changes 0
None.
More IT Operations apps Flann works with
Neo4J
DEV Community
NextdnsCommon questions
What can Flann do with alerts in iLert?
Flann can look up alerts in iLert, using 2 actions (Get Alert, List Alerts). All of them only look things up, so they run straight away.
What can Flann do with incidents in iLert?
Flann can look up incidents in iLert, using 2 actions (Get Incident, List Incidents). All of them only look things up, so they run straight away.
How does Flann connect to iLert?
Open Connectors in Flann, choose iLert and paste your iLert API key into a secure form. You will find the key in your iLert account settings. Once it is connected, Flann can use 8 actions in iLert.
Do I need to open iLert to use it with Flann?
No. Once iLert is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in iLert.
Which Flann plan do I need for iLert?
Any of them. Every Flann plan includes iLert and every other app.