Integrations / Developer Tools
Connect incident.io to WhatsApp with an AI agent
Flann turns incident.io into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in incident.io for you. Your website, booking system or app depends on tools you never open yourself. Your developer does. Connect incident.io to Flann and you can ask how things are running in plain words, on WhatsApp, without waiting for someone to translate a dashboard for you.
86 actions in incident.io. 43 only look things up, and 43 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in incident.io
You do not need the exact wording. These are the kinds of messages Flann turns into incident.io actions.
“Show me my IP allowlists in incident.io.”
“Look up the incident status in incident.io.”
“Update the incident status in incident.io.”
“Create a severity in incident.io.”
What Flann can work with in incident.io
incident.io gives Flann 86 actions across 2 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Severities | createdeleteupdate | 3 |
How the same job compares, in incident.io directly and through Flann.
| Compare | Opening incident.ioLog in, find it, do it | incident.io through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | 43 look-ups, answered straight away |
| Making changes | Typed in by hand | 43 changes, made from a message |
| Getting connected | Nothing new to set up | Your incident.io API key, once |
YesPartlyNo
Step by step: incident.io jobs you can hand to Flann
How a request turns into real incident.io actions, one step at a time.
Get answers about your IP allowlists
- You message Flann on WhatsApp: “What is the latest on our IP allowlists in incident.io?”
- Flann runs
List IP allowlistsin incident.io and shows you what it found. - Nothing in incident.io is changed: these are look-ups, so they run straight away.
Where Flann saves you time in incident.io
Small jobs, repeated often, are where the time goes. Here is how they change once incident.io is connected.
Is the website up right now
Today
A customer says the site will not load. You open incident.io, cannot find the right screen and end up texting your developer to ask.
With Flann
“Is the website down? A customer says checkout isn’t loading.”
Flann checks the status in incident.io and tells you whether the site and checkout are responding, and if not, since when. A problem is described plainly, with a suggestion of who to tell. Looking it up changes nothing, so the answer is immediate.
What you stop doing: Finding out whether there is a problem no longer needs your developer.
Overnight problems, summarised
Today
Errors build up overnight. Nobody reads the logs until something breaks in front of a customer.
With Flann
“Anything go wrong overnight on our systems?”
Flann reads the overnight errors and incidents in incident.io, groups the repeats and ranks what is left by how much it affects customers. You get the few things worth knowing. Nothing is changed; this is a report.
What you stop doing: No more scrolling through logs you were never meant to read.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to incident.io
- Search for incident.io in Flann’s Connectors.
- Paste your incident.io API key into the secure form Flann opens. You will find the key in your incident.io account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right incident.io action itself.
Of the 86 incident.io actions, 43 only read. The other 43 create, update, send or delete. Disconnect incident.io in Connectors whenever you like.
Ways to use incident.io with Flann
Make a change safely
Tell Flann what to change.
Look things up fast
Ask for the record you need. Flann finds it in incident.io and brings it into the chat.
Problems in plain words
Ask what went wrong overnight. Flann reads incident.io and explains it without the jargon.
Everything Flann can do in incident.io
Every incident.io action Flann can run, split into what it reads and what it changes.
Looks up 43
- Get Incident by ID (V2)
- List Alert Sources V2
- List Alerts V2
- List Catalog Entries V3
- List Catalog Types V3
- List Incident Roles V2
- List Incidents V2
- List Schedules V2
- List Users V2
- List Workflows V2
- Get API Key Identity
- Get Catalog Entry V3
- Get Catalog Type V3
- Get Custom Field Option
- Get Custom Field V1
- Get Custom Field V2
- Get Incident Role V2
- Get Incident Status
- Get Incident Timestamp V2
- Get Incident Type
- Get Severity V1
- Get User V2
- Get Workflow V2
- List Actions V1
- List Actions V2
- List Alert Attributes V2
- List Alert Routes V2
- List Catalog Resources V3
- List Escalation Paths V2
- List Escalations V2
and 13 more
Changes 43
- Create Incident V2
- Edit Incident V2
- Update Incident Status
- Bulk Update Catalog Entries V3
- Create Alert Attribute V2
- Create Alert Route V2
- Create Alert Source V2
- Create Catalog Entry V3
- Create Catalog Type V3
- Create Custom Field Option
- Create Custom Field V2
- Create Escalation V2
- Create Incident Role V2
- Create Incident Status
- Create Managed Resource V2
- Create Severity
- Delete Alert Attribute V2
- Delete Alert Route V2
- Delete Alert Source V2
- Delete Catalog Entry V3
- Delete Catalog Type V3
- Delete Custom Field
- Delete Custom Field Option
- Delete Custom Field V2
- Delete Escalation Path V2
- Delete Incident Role V2
- Delete Incident Status V1
- Delete Schedule V2
- Delete Severity
- Delete Workflow V2
and 13 more
More Developer Tools apps Flann works with
Npm
ConvexCommon questions
What can Flann do with severities in incident.io?
Flann can create, delete and update severities in incident.io, using 3 actions (Create Severity, Delete Severity, Update Severity). Each one changes something in incident.io.
How does Flann connect to incident.io?
Open Connectors in Flann, choose incident.io and paste your incident.io API key into a secure form. You will find the key in your incident.io account settings. Once it is connected, Flann can use 86 actions in incident.io.
Do I need to open incident.io to use it with Flann?
No. Once incident.io is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in incident.io.
Is incident.io included in my Flann plan?
Yes. Every Flann plan includes every app, incident.io included.