Integrations / Marketing Automation
Manage Engage Platform users from WhatsApp
Flann connects Engage Platform to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Engage Platform action. Marketing tends to slip when the business is busy.
18 actions in Engage Platform. 5 only look things up, and 13 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Engage Platform
Type it or say it in a voice note. Flann works out which Engage Platform action you mean.
“Show me my lists in Engage Platform.”
“Show me my account members in Engage Platform.”
“Remove the subscriber in Engage Platform.”
What Flann can work with in Engage Platform
Engage Platform gives Flann 18 actions across 5 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Users | addcreatelook updeleteupdate | 7 |
Here is what changes when Engage Platform goes through Flann instead of its own screens.
| Compare | Engage Platform on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about users | By hand, screen by screen | 5 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 13 changes, made from a message |
| Engage Platform records | All of them, one screen at a time | 5 kinds, from one chat |
| Set-up | Nothing new to set up | Your Engage Platform API key, once |
YesPartlyNo
Step by step: Engage Platform jobs you can hand to Flann
What happens between your message and the result in Engage Platform.
Create a user from a voice note
- You message Flann on WhatsApp: “Create a user in Engage Platform with these details.”
- Flann runs
List Usersin Engage Platform and shows you what it found. - Flann runs
Create Userin Engage Platform. - Flann creates it in Engage Platform and confirms in the chat.
Get answers about your members
- You message Flann on WhatsApp: “What is the latest on our members in Engage Platform?”
- Flann runs
List Account Membersin Engage Platform and shows you what it found. - Nothing in Engage Platform is changed: these are look-ups, so they run straight away.
Check your lists from WhatsApp
- You message Flann on WhatsApp: “Show me where our lists in Engage Platform stand.”
- Flann runs
List Listsin Engage Platform and shows you what it found. - Nothing in Engage Platform is changed: these are look-ups, so they run straight away.
The Engage Platform jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
The monthly newsletter, drafted
Today
Each month you stare at a blank template in Engage Platform, trying to remember what happened that customers would care about. The newsletter goes out late, or not at all.
With Flann
“Draft this month’s newsletter in Engage Platform: new autumn menu, the quiz night and our Sunday opening.”
Flann writes the newsletter in your voice, uses a layout you have sent before from Engage Platform and offers a choice of subject lines. It saves nothing yet.
What you stop doing: No more blank template at the end of the month.
Spotting the ads that waste money
Today
Ad spend leaks when a campaign keeps running after it has stopped working. Checking every ad set in Engage Platform is tedious, so it waits.
With Flann
“Which ads in Engage Platform spent the most this week for the fewest sales?”
It compares spend against conversions for each live campaign in Engage Platform and names the weakest in plain words. Where it makes sense, Flann suggests pausing one or moving budget to a stronger one.
What you stop doing: Underperforming ads stop running unnoticed for weeks.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Engage Platform
- Open Connectors in Flann and choose Engage Platform.
- Paste your Engage Platform API key into the secure form Flann opens. You will find the key in your Engage Platform account settings.
- From then on, message Flann on WhatsApp. It works in Engage Platform whenever a request needs it.
Reading from Engage Platform is instant. Engage Platform stays connected until you remove it in Connectors.
Ways to use Engage Platform with Flann
Grow the audience you already have
Ask Flann to add this month’s new customers to a list in Engage Platform.
Write in your voice
Check what worked
Ask how last week’s campaign did. Flann pulls the results from Engage Platform and tells you what to change next time.
Everything Flann can do in Engage Platform
All 18 Engage Platform actions, as Flann sees them.
Looks up 5
- Get List
- Get User
- List Account Members
- List Lists
- List Users
Changes 13
- Add User to Accounts
- Add User to Lists
- Archive List
- Create List
- Create User
- Delete User Attribute
- Remove List Subscriber
- Remove User From Account
- Set Account Member Role
- Set List Subscription
- Track User Event
- Update List
- Upsert User
More Marketing Automation apps Flann works with
Common questions
What can Flann do with users in Engage Platform?
Flann can add, create, look up, delete and update users in Engage Platform, using 7 actions (Add User to Accounts, Add User to Lists, Create User, Get User and more). Looking up runs straight away and changes nothing. The other actions create or change users in Engage Platform.
How does Flann connect to Engage Platform?
Open Connectors in Flann, choose Engage Platform and paste your Engage Platform API key into a secure form. You will find the key in your Engage Platform account settings. Once it is connected, Flann can use 18 actions in Engage Platform.
How do I ask Flann to do something in Engage Platform?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Engage Platform action that fits and asks if anything is missing.
Does connecting Engage Platform cost extra?
No. Engage Platform is included in every Flann plan, along with every other app Flann connects to.