Integrations / Payment Processing
Manage Creem subscriptions, discounts and refunds from WhatsApp
Yes. With Creem connected to Flann, you can ask about a customer's subscription from WhatsApp. You can also pause or resume it, refund a payment, add a discount or create a checkout, which suits a business where support questions arrive all day.
48 actions in Creem. 24 only look things up, and 24 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Creem
Send any of these on WhatsApp, in your own words. Flann finds the right Creem action and fills in the details from the conversation.
“Is Jordan's subscription still active?”
“Show me this week's transactions”
“Pause Jordan's subscription for a month”
“Create a launch discount code for newsletter readers”
Support questions about subscriptions
Flann reads subscriptions, customers, transactions and affiliates in Creem, so you can answer a customer's question from your phone.
"Am I still being charged?" is one of the most common support messages for a subscription product. The answer lives in Creem, and finding it means logging in and searching. Ask Flann for the customer's subscription and it reads the status and replies in the chat. You can reply to the customer with the facts in front of you.
Acting on a subscription
Flann can pause, resume, cancel, update or upgrade a subscription, refund a payment, and manage discounts, products and credit accounts in Creem.
Most subscription changes are one-line requests. A customer asks to pause for a month, upgrade, or cancel. A discount code is needed for a launch. Credit account operations such as freezing or debiting are covered as well. Flann maps the request to the right Creem action, and also creates a customer portal link when a customer wants to manage things themselves.
What Flann can work with in Creem
Creem gives Flann 48 actions across 16 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Subscriptions | cancellook uppauseresumeupdate | 6 |
| Products | archivecreatelook upupdate | 5 |
| Credit accounts | closecreatelook up | 4 |
| Customers | createlook upupdate | 4 |
| Discounts | createdeletelook up | 4 |
| Transactions | look up | 2 |
| Affiliates | look up | 2 |
| Checkouts | createlook up | 2 |
There are three ways to get subscriptions work done in Creem. Side by side:
| Compare | In Creem yourselfYou click through each job | A rules toolRuns the steps you wired up | Flann on CreemYou ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about subscriptions | Filters and searches you run yourself | Only the look-ups someone built | 24 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 24 changes, made from a message |
| Creem records | All of them, one screen at a time | Only the ones you wire up | 16 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Creem API key, once |
YesPartlyNo
Step by step: Creem jobs you can hand to Flann
Each step below names the Creem action Flann actually runs.
Fix a subscription without opening Creem
- You message Flann on WhatsApp: “Change the subscription in Creem: here is what is different.”
- Flann runs
List Subscriptionsin Creem and shows you what it found. - Flann runs
Update Subscriptionin Creem. - Flann makes the change in Creem and confirms in the chat.
Create a customer from a voice note
- You message Flann on WhatsApp: “Create a customer in Creem with these details.”
- Flann runs
List Customersin Creem and shows you what it found. - Flann runs
Create Customerin Creem. - Flann creates it in Creem and confirms in the chat.
Clean up products you no longer need
- You message Flann on WhatsApp: “Which products in Creem are out of date? Remove the ones I confirm.”
- Flann runs
List Productsin Creem and shows you what it found. - Flann runs
Archive Productin Creem. - Each removal is confirmed in the chat.
Repetitive Creem work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Knowing which bills to pay
Today
Supplier bills arrive by email, post and WhatsApp, and only some of them make it into Creem. Due dates slip past and late fees follow.
With Flann
“List the supplier bills due before Friday in Creem and what we have in the bank.”
Straight from Creem, Flann lists the bills falling due, with the supplier, the amount and any that are already late, next to your current balance. You decide what to pay.
What you stop doing: Nobody has to keep due dates on a sticky note by the till.
A Monday look at the money
Today
On Monday mornings you want to know where the money stands, but the answer is spread across several screens in Creem. So you guess, and plan the week on a hunch.
With Flann
“How do we stand this week? Cash in, cash out and anything overdue.”
Reading Creem, Flann gives you a short picture of the week ahead: what is due in, what is due out and which invoices have just tipped into overdue. Nothing is changed.
What you stop doing: Planning the week no longer starts with guesswork.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Creem
- Search for Creem in Flann’s Connectors.
- Paste your Creem API key into the secure form Flann opens. You will find the key in your Creem account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Creem action and fills in the details.
Look-ups run as soon as you ask and change nothing in Creem. You can disconnect Creem from Connectors at any time.
Ways to use Creem with Flann
Log it while it is fresh
Send Flann a voice note about a payment or an expense. It prepares the entry in Creem and shows it to you before saving.
Chase what is owed
Ask Flann who still owes you. It checks Creem, lists the open items and drafts a reminder for each customer.
Check before you promise
A customer asks for credit or a discount. Ask Flann what they have spent with you, straight from Creem, before you answer.
Everything Flann can do in Creem
The full list of Creem actions available to Flann once you connect it.
Looks up 24
- Get Affiliate
- Get Checkout
- Get Credit Account
- Get Credit Account Balance
- Get Customer
- Get Discount
- Get Product
- Get Store Metrics
- Get Subscription
- Get Transaction
- List Affiliate Commissions
- List Affiliates
- List Credit Account Entries
- List Credit Accounts
- List Customer Licenses
- List Customer Orders
- List Customers
- List Discounts
- List License Instances
- List Products
- List Subscriptions
- List Transactions
- Screen Prompt
- Validate License
Changes 24
- Activate License
- Archive Product
- Cancel Subscription
- Close Credit Account
- Create Checkout
- Create Credit Account
- Create Customer
- Create Customer Portal Link
- Create Discount
- Create Product
- Credit Account
- Deactivate License
- Debit Account
- Delete Discount
- Freeze Credit Account
- Pause Subscription
- Refund Payment
- Resume Subscription
- Reverse Credit Transaction
- Unfreeze Credit Account
- Update Customer
- Update Product
- Update Subscription
- Upgrade Subscription
More Payment Processing apps Flann works with
WiseCommon questions
Can I connect Creem to WhatsApp?
Yes. Open Connectors in Flann, choose Creem and paste your Creem API key into the secure form. Then message Flann on WhatsApp, by text or voice note.
Can Flann pause or cancel a Creem subscription?
Yes. Flann can pause, resume, cancel, update and upgrade subscriptions in Creem. Say whose subscription and what you want, and it makes the change.
Can I refund a payment from WhatsApp?
Yes. Ask Flann to refund a payment and name the customer or transaction. It uses the Creem refund action, and can reverse credit transactions on a credit account too.
Does Creem cost extra with Flann?
No. Creem is included in every Flann plan, with every other app Flann connects to.
What can Flann do with subscriptions in Creem?
Flann can cancel, look up, pause, resume and update subscriptions in Creem, using 6 actions (Cancel Subscription, Get Subscription, List Subscriptions, Pause Subscription and more). Looking up runs straight away and changes nothing. The other actions create or change subscriptions in Creem.
What can Flann do with products in Creem?
Flann can archive, create, look up and update products in Creem, using 5 actions (Archive Product, Create Product, Get Product, List Products and more). Looking up runs straight away and changes nothing. The other actions create or change products in Creem.
How does Flann connect to Creem?
Open Connectors in Flann, choose Creem and paste your Creem API key into a secure form. You will find the key in your Creem account settings. Once it is connected, Flann can use 48 actions in Creem.
Can I use Creem from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Creem for you. You do not need to open Creem.
Is Creem included in my Flann plan?
Yes. Every Flann plan includes every app, Creem included.