Integrations / Payment Processing
Check Paystack payments, customers and refunds from WhatsApp
A customer messages to ask whether their payment went through, and you're halfway through a reply. To check, you leave the chat and dig through Paystack transactions while they wait. Refunds and new payment pages slide to the evening. With Flann connected, you ask on WhatsApp in plain words or a voice note, and the answer comes straight back. Changes work differently.
112 actions in Paystack. 58 only look things up, and 54 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Paystack
Send any of these on WhatsApp, in your own words. Flann finds the right Paystack action and fills in the details from the conversation.
“Look up the customer in Paystack.”
“Look up the transaction in Paystack.”
“Show me my transaction totals in Paystack.”
“Create a refund in Paystack.”
“Create a customer in Paystack.”
“Create a payment page in Paystack.”
Who the Paystack connection is for
It is for owners who take payments through their own Paystack account and would rather ask about transactions and balances on WhatsApp than open the dashboard every time.
A customer on WhatsApp says they paid for their order earlier and asks if it landed. You don't switch apps. You send Flann a short message, or a voice note, asking for that customer's latest transaction, and the status comes back in the same place you're already working. So you reply to the customer with an answer instead of a promise to check later.
Flann connects to your own Paystack merchant account. It isn't Paystack's support line. Inside your account it works with transactions, customers, refunds, payment pages, plans, products, charges and subscriptions. Transactions and subscriptions are look-ups only, though Flann can also export your transactions. Everything else can be changed as well: a new customer, an updated plan, a refund, a paused charge.
What slows you down in Paystack
The dashboard does. Finding a transaction, issuing a refund, building a payment page or updating a customer all mean logging in, and on a phone those jobs wait.
Most of it isn't hard. It's fiddly on a small screen. A payment check means leaving the conversation. A payment page or subscription plan for a one-off offer gets pushed back, since it means working through Paystack's forms, and customer records drift because updating them by hand never reaches the top of the list.
Then there's the weekly transaction export for your accountant, squeezed in late at night once everything else is done. Each of these jobs is small. The trouble is where they live. A payment alert can tell you money arrived, but it can't find the customer behind it or prepare the refund they're now asking for, and that's the part you keep putting off.
- Checking whether a particular customer's payment came through
- Seeing your balance before you pay suppliers
- Setting up a payment page for a one-off offer
- Creating or updating a subscription plan
- Exporting transactions for your accountant
How Flann works with your Paystack account
Paste your Paystack API key into Flann, then ask on WhatsApp.
Say you're between appointments. You record a voice note: what was Ade Okafor's last payment, and did it go through? Flann transcribes it, looks up the customer and their transaction in Paystack, and replies with what it found. If Ade then asks for his money back, you tell Flann to refund it.
The connection is a paste, not a project. You put your Paystack API key into a secure form in Flann, with no workflow to build or maintain afterwards. Paystack is included in every Flann plan.
What Flann can work with in Paystack
Paystack gives Flann 112 actions across 38 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Products | adddeletelook upupdate | 6 |
| Customers | createlook upupdate | 4 |
| Payment pages | createlook upupdate | 4 |
| Plans | createlook upupdate | 4 |
| Charges | createlook uppause | 3 |
| Refunds | createlook up | 3 |
| Transactions | exportlook up | 3 |
| Subscriptions | look up | 2 |
There are three ways to get products work done in Paystack. Side by side:
| Compare | Opening PaystackLog in, find it, do it | A rules toolRuns the steps you wired up | Paystack through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about products | Filters and searches you run yourself | Only the look-ups someone built | 58 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 54 changes, made from a message |
| Paystack records | All of them, one screen at a time | Only the ones you wire up | 38 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Paystack API key, once |
YesPartlyNo
Step by step: Paystack jobs you can hand to Flann
Each step below names the Paystack action Flann actually runs.
Create a product from a voice note
- You message Flann on WhatsApp: “Create a product in Paystack with these details.”
- Flann runs
List Productsin Paystack and shows you what it found. - Flann runs
Add Products to Pagein Paystack. - Flann creates it in Paystack and confirms in the chat.
Fix a customer without opening Paystack
- You message Flann on WhatsApp: “Change the customer in Paystack: here is what is different.”
- Flann runs
List Customersin Paystack and shows you what it found. - Flann runs
Update Customerin Paystack. - Flann makes the change in Paystack and confirms in the chat.
Get answers about your refunds
- You message Flann on WhatsApp: “What is the latest on our refunds in Paystack?”
- Flann runs
List RefundsandFetch Refundin Paystack and shows you what it found. - Nothing in Paystack is changed: these are look-ups, so they run straight away.
Repetitive Paystack work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Friday round of overdue reminders
Today
Every Friday you open Paystack, filter the overdue invoices and write a chaser to each customer by hand. The tone drifts with your mood.
With Flann
“Who is overdue in Paystack? Draft reminders, firmer for anyone more than a month late.”
Flann pulls the overdue list from Paystack, sorts it by age and drafts a reminder for each customer, gentle for recent ones and firmer for the long-standing ones. One card per customer.
What you stop doing: You stop writing the same awkward chaser every week.
A Monday look at the money
Today
On Monday mornings you want to know where the money stands, but the answer is spread across several screens in Paystack. So you guess, and plan the week on a hunch.
With Flann
“How do we stand this week? Cash in, cash out and anything overdue.”
Reading Paystack, Flann gives you a short picture of the week ahead: what is due in, what is due out and which invoices have just tipped into overdue. Nothing is changed.
What you stop doing: Planning the week no longer starts with guesswork.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Paystack
- Search for Paystack in Flann’s Connectors.
- Paste your Paystack API key into the secure form Flann opens. You will find the key in your Paystack account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Paystack action itself.
Look-ups run as soon as you ask and change nothing in Paystack. You can disconnect Paystack from Connectors at any time.
Ways to use Paystack with Flann
Find the slow payers
Ask which customers pay late. Flann reads the history in Paystack and gives you the short list, so you decide who gets a nudge.
Chase what is owed
Ask Flann who still owes you. It checks Paystack, lists the open items and drafts a reminder for each customer.
Your month in one message
Ask “how did we do this month?” and Flann answers from Paystack in plain words, on your phone, between customers.
Everything Flann can do in Paystack
The full list of Paystack actions available to Flann once you connect it.
Looks up 58
- Check Pending Charge
- Check Slug Availability
- Export Transactions
- Fetch Balance
- Fetch balance ledger
- Fetch Customer
- Fetch Payment Request Details
- Fetch Transaction
- Get Payment Request Totals
- Get Transaction Totals
- List Banks
- List Customers
- List Disputes
- List Transactions
- List Transfers
- Resolve Card BIN
- Validate Bank Account
- Verify Payment Request
- Verify Transaction
- Fetch Bulk Charge Batch
- Fetch Mandate Authorizations
- Fetch Payment Page
- Fetch Payment Session Timeout
- Fetch Plan
- Fetch Product
- Fetch Product Orders
- Fetch Refund
- Fetch Split
- Fetch Storefront
- Fetch Storefront Orders
and 28 more
Changes 54
- Bulk Create Transfer Recipients
- Create Charge
- Create Customer
- Create Payment Page
- Create Payment Request
- Create Plan
- Create Refund
- Create Split Configuration
- Create Storefront
- Create Subaccount
- Create Transfer Recipient
- Create Virtual Terminal
- Initialize Authorization
- Initialize Transaction
- Initiate Bulk Charge
- Validate Customer
- Add Products to Page
- Add Products to Storefront
- Add Split Code to Virtual Terminal
- Add Subaccount to Split
- Archive Payment Request
- Assign Destination to Virtual Terminal
- Deactivate Authorization
- Deactivate Virtual Terminal
- Delete Product
- Delete Storefront
- Delete Transfer Recipient
- Disable OTP for Transfers
- Disable Subscription
- Duplicate Storefront
and 24 more
More Payment Processing apps Flann works with
Common questions
Can I connect Paystack to WhatsApp?
Yes. You paste your Paystack API key into a secure form in Flann, and that's the whole connection. From then on you talk to Flann on WhatsApp, or in the Flann app, by text or voice note, to look up and manage your Paystack records.
Do I need a developer to integrate Paystack?
No. There's no code to write and no workflow to build. You connect by pasting your Paystack API key into a secure form in Flann, then start asking about your account on WhatsApp.
Is Flann the Paystack WhatsApp support number?
No. Flann is an AI agent built by MSTRMND Ltd that works with your own Paystack account. For help with Paystack itself, contact Paystack directly through their own support channels.
What can Flann do with products in Paystack?
Flann can add, delete, look up and update products in Paystack, using 6 actions (Add Products to Page, Add Products to Storefront, Delete Product, Fetch Product and more). Looking up runs straight away and changes nothing. The other actions create or change products in Paystack.
What can Flann do with customers in Paystack?
Flann can create, look up and update customers in Paystack, using 4 actions (Create Customer, Fetch Customer, List Customers, Update Customer). Looking up runs straight away and changes nothing. The other actions create or change customers in Paystack.
How does Flann connect to Paystack?
Open Connectors in Flann, choose Paystack and paste your Paystack API key into a secure form. You will find the key in your Paystack account settings. Once it is connected, Flann can use 112 actions in Paystack.
Can I use Paystack from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Paystack for you. You do not need to open Paystack.
Is Paystack included in my Flann plan?
Yes. Every Flann plan includes every app, Paystack included.