Integrations / AI Agents
Connect Bolna to WhatsApp with an AI agent
Flann is an AI agent your business talks to on WhatsApp. Connect Bolna once, then ask Flann to look things up in it or get work done in it, by text or voice note. Bolna works best with good instructions and good context. Flann supplies both. It knows your business from the apps you have connected, so the request it sends to Bolna is specific and the results need less fixing.
33 actions in Bolna. 16 only look things up, and 17 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Bolna
Send any of these on WhatsApp, in your own words. Flann finds the right Bolna action and fills in the details from the conversation.
“Show me my agents in Bolna.”
“Show me my providers in Bolna.”
“Show me my phone numbers in Bolna.”
“Add a provider in Bolna.”
“Create a knowledgebase in Bolna.”
“Create a template agent in Bolna.”
What Flann can work with in Bolna
Bolna gives Flann 33 actions across 11 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Agents | copydeletelook upimport | 6 |
| Knowledgebases | createdeletelook up | 4 |
| Providers | addlook updelete | 3 |
| Executions | look up | 2 |
| Voice AI agents | createupdate | 2 |
There are three ways to get routine work done in Bolna. Side by side:
| Compare | In Bolna yourselfYou click through each job | A rules toolRuns the steps you wired up | Flann on BolnaYou ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | Only the look-ups someone built | 16 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 17 changes, made from a message |
| Bolna records | All of them, one screen at a time | Only the ones you wire up | 11 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Bolna API key, once |
YesPartlyNo
Step by step: Bolna jobs you can hand to Flann
Each step below names the Bolna action Flann actually runs.
Create an agent from a voice note
- You message Flann on WhatsApp: “Create an agent in Bolna with these details.”
- Flann runs
List agents (paginated)in Bolna and shows you what it found. - Flann runs
Copy Bolna Agentin Bolna. - Flann creates it in Bolna and confirms in the chat.
Clean up knowledgebases you no longer need
- You message Flann on WhatsApp: “Which knowledgebases in Bolna are out of date? Remove the ones I confirm.”
- Flann runs
List Knowledgebasesin Bolna and shows you what it found. - Flann runs
Delete Knowledgebasein Bolna. - Each removal is confirmed in the chat.
Get answers about your providers
- You message Flann on WhatsApp: “What is the latest on our providers in Bolna?”
- Flann runs
List all providersin Bolna and shows you what it found. - Nothing in Bolna is changed: these are look-ups, so they run straight away.
Repetitive Bolna work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Sorting a backlog of reviews
Today
Old enquiries, reviews and support emails pile up. Reading them all to find the ones that matter is a job for a quiet week that never comes.
With Flann
“Use Bolna to sort last month’s reviews into praise, problems and questions.”
Flann passes the reviews to Bolna for sorting and reads the result before reporting. You get the groups with examples, and complaints are routed to the right person on your team.
What you stop doing: The backlog stops being something you mean to get round to.
Handing a task to an agent
Today
Some jobs have several stages: pull the data, process it, write it up. Running them by hand means checking in at every step.
With Flann
“Have Bolna prepare the weekly stock report and tell me when it’s ready.”
Flann starts the task in Bolna, follows its progress and checks the output when it finishes. A short summary lands in WhatsApp, with anything that looks off flagged.
What you stop doing: Babysitting a tool meant to save you effort is no longer necessary.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Bolna
- Search for Bolna in Flann’s Connectors.
- Paste your Bolna API key into the secure form Flann opens. You will find the key in your Bolna account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Bolna action and fills in the details.
Look-ups run as soon as you ask and change nothing in Bolna. You can disconnect Bolna from Connectors at any time.
Ways to use Bolna with Flann
One conversation, many tools
Ask Flann for the outcome. It decides when Bolna is the right tool and uses it.
Results you can check
Anything Bolna produces comes back to you in WhatsApp to review before you use it.
Add a specialist
Flann uses Bolna for the jobs it is built for, then brings the result back into your chat.
Everything Flann can do in Bolna
The full list of Bolna actions available to Flann once you connect it.
Looks up 16
- Get knowledgebase by ID
- Get User Information
- List agents (paginated)
- List all phone numbers
- List all providers
- List Knowledgebases
- Fetch all batches by agent id
- Get all agents
- Get execution by id
- List available voices
- Retrieve agent by id
- Retrieve agent execution details
- Retrieve agent execution status
- Retrieve Batch Details by ID
- Retrieve batch execution list
- Search available phone numbers
Changes 17
- Add Provider to Bolna
- Create Bolna Batch
- Create Bolna Knowledgebase
- Create Template Agent
- Update Bolna Voice AI Agent (v2)
- Copy Bolna Agent
- Create Bolna Voice AI Agent (v2)
- Delete agent by id
- Delete batch by id
- Delete Knowledgebase
- Import Bolna Agent
- Make an outbound phone call from agent
- Remove Provider from Bolna Account
- Schedule Batch by ID
- Setup inbound call for agent
- Stop Agent Calls
- Stop batch by id
More AI Agents apps Flann works with
Common questions
What can Flann do with agents in Bolna?
Flann can copy, delete, look up and import agents in Bolna, using 6 actions (Copy Bolna Agent, Delete agent by id, Get all agents, Import Bolna Agent and more). Looking up runs straight away and changes nothing. The other actions create or change agents in Bolna.
What can Flann do with knowledgebases in Bolna?
Flann can create, delete and look up knowledgebases in Bolna, using 4 actions (Create Bolna Knowledgebase, Delete Knowledgebase, Get knowledgebase by ID, List Knowledgebases). Looking up runs straight away and changes nothing. The other actions create or change knowledgebases in Bolna.
How does Flann connect to Bolna?
Open Connectors in Flann, choose Bolna and paste your Bolna API key into a secure form. You will find the key in your Bolna account settings. Once it is connected, Flann can use 33 actions in Bolna.
Can I use Bolna from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Bolna for you. You do not need to open Bolna.
Is Bolna included in my Flann plan?
Yes. Every Flann plan includes every app, Bolna included.