Vapi WhatsApp Integration: Calls & Files

What you can ask Flann to do in Vapi

Type it or say it in a voice note. Flann works out which Vapi action you mean.

FlannWhatsApp

“Show me my calls in Vapi.”
“Look up the chat in Vapi.”
“Look up the file in Vapi.”
“Upload a file in Vapi.”
“Delete the chat in Vapi.”
“Delete the call in Vapi.”

What Flann can work with in Vapi

Vapi gives Flann 38 actions across 14 kinds of record. These are the ones you are most likely to use.

Record	What Flann can do	Actions
Calls	look updelete	3
Chats	deletelook up	3
Files	look upupload	2
Evals	createdeletelook upupdate	5
Assistants	updatecreatelook up	4
Phone numbers	deletelook upcreateupdate	4
Insights	look upupdate	2
Monitoring policies	createlook up	2

How the same call job compares, in Vapi directly and through Flann.

Compare	In Vapi yourselfYou click through each job	Flann on VapiYou ask, Flann does the clicking
Asking for something	Open the app and find the right page	A WhatsApp message, typed or spoken
Finding answers about calls	Filters and searches you run yourself	19 look-ups, answered straight away
Making changes	Typed in by hand	19 changes, made from a message
Vapi records	All of them, one screen at a time	14 kinds, from one chat
Getting connected	Nothing new to set up	Your Vapi API key, once

YesPartlyNo

Step by step: Vapi jobs you can hand to Flann

What happens between your message and the result in Vapi.

Change

Clean up calls you no longer need

You message Flann on WhatsApp: “Which calls in Vapi are out of date? Remove the ones I confirm.”
Flann runs List Calls in Vapi and shows you what it found.
Flann runs Delete Call in Vapi.
Each removal is confirmed in the chat.

Change

Create a file from a voice note

You message Flann on WhatsApp: “Create a file in Vapi with these details.”
Flann runs Get File in Vapi and shows you what it found.
Flann runs Upload File in Vapi.
Flann creates it in Vapi and confirms in the chat.

Look-up

Get answers about your chats

You message Flann on WhatsApp: “What is the latest on our chats in Vapi?”
Flann runs List Chats and Get Chat in Vapi and shows you what it found.
Nothing in Vapi is changed: these are look-ups, so they run straight away.

The Vapi jobs you can stop doing yourself

You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.

Sorting a backlog of reviews

Today

Old enquiries, reviews and support emails pile up. Reading them all to find the ones that matter is a job for a quiet week that never comes.

With Flann

“Use Vapi to sort last month’s reviews into praise, problems and questions.”

Flann passes the reviews to Vapi for sorting and reads the result before reporting. You get the groups with examples, and complaints are routed to the right person on your team.

What you stop doing: The backlog stops being something you mean to get round to.

Handing a task to an agent

Today

Some jobs have several stages: pull the data, process it, write it up. Running them by hand means checking in at every step.

With Flann

“Have Vapi prepare the weekly stock report and tell me when it’s ready.”

Flann starts the task in Vapi, follows its progress and checks the output when it finishes. A short summary lands in WhatsApp, with anything that looks off flagged.

What you stop doing: Babysitting a tool meant to save you effort is no longer necessary.

More on this: how to hand repetitive tasks to an AI agent on WhatsApp.

How Flann connects to Vapi

Search for Vapi in Flann’s Connectors.
Paste your Vapi API key into the secure form Flann opens. You will find the key in your Vapi account settings.
Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Vapi action itself.

Reading from Vapi is instant. Vapi stays connected until you remove it in Connectors.

Ways to use Vapi with Flann

One conversation, many tools

Ask Flann for the outcome. It decides when Vapi is the right tool and uses it.

Add a specialist

Flann uses Vapi for the jobs it is built for, then brings the result back into your chat.

Results you can check

Anything Vapi produces comes back to you in WhatsApp to review before you use it.

Everything Flann can do in Vapi

All 38 Vapi actions, as Flann sees them.

Looks up 19

Create Analytics Queries
Get Call
Get Chat
Get File
Get Tool
List Calls
List Chats
List Evals
List Monitoring Policies
List Phone Numbers
List Provider Resources
Get Assistant
Get Eval
Get Insights
List Assistants
List Scorecards
List Sessions
List Structured Outputs
Test Code Tool Execution

Changes 19

Create Assistant
Create Monitoring Policy
Create Session
Delete Eval
Delete Phone Number
Update Assistant
Update Phone Number
Create Eval
Create OpenAI Chat
Create Phone Number
Create Provider Resource
Create Scorecard
Delete Call
Delete Chat
Delete Eval Run
Update Eval
Update Insight
Update Tool
Upload File

More Artificial Intelligence apps Flann works with

See all integrations

Common questions

What can Flann do with calls in Vapi?

Flann can look up and delete calls in Vapi, using 3 actions (List Calls, Delete Call, Get Call). Looking up runs straight away and changes nothing. The other actions create or change calls in Vapi.

What can Flann do with chats in Vapi?

Flann can delete and look up chats in Vapi, using 3 actions (Delete Chat, Get Chat, List Chats). Looking up runs straight away and changes nothing. The other actions create or change chats in Vapi.

How does Flann connect to Vapi?

Open Connectors in Flann, choose Vapi and paste your Vapi API key into a secure form. You will find the key in your Vapi account settings. Once it is connected, Flann can use 38 actions in Vapi.

How do I ask Flann to do something in Vapi?

Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Vapi action that fits and asks if anything is missing.

Is Vapi included in my Flann plan?

Yes. Every Flann plan includes every app, Vapi included.

Manage Vapi calls and files from WhatsApp