Integrations / AI Sales Tools
Connect Specific to WhatsApp: companies, users and conversations by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Specific once, then ask Flann to look things up in it or get work done in it, by text or voice note. Connected to Flann, Specific behaves like a colleague who never forgets a follow-up. Flann suggests who to contact, drafts the message in the customer’s language and prepares the record update.
18 actions in Specific. 7 only look things up, and 11 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Specific
Send any of these on WhatsApp, in your own words. Flann finds the right Specific action and fills in the details from the conversation.
“Show me my surveys in Specific.”
“Show me my conversations in Specific.”
“Show me my sources in Specific.”
“Create a conversation in Specific.”
“Create a company in Specific.”
“Create an or update company in Specific.”
What Flann can work with in Specific
Specific gives Flann 18 actions across 7 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Companies | createdeletelook upupdate | 4 |
| Users | createdeletelook upupdate | 4 |
| Conversations | createlook up | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Specific.
| Compare | Opening SpecificLog in, find it, do it | A fixed workflowTriggers built in advance | Specific through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about companies | By hand, screen by screen | Only the look-ups someone built | 7 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 11 changes, made from a message |
| Specific records | All of them, one screen at a time | Only the ones you wire up | 7 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Specific API key, once |
YesPartlyNo
Step by step: Specific jobs you can hand to Flann
Each step below names the Specific action Flann actually runs.
Create a company from a voice note
- You message Flann on WhatsApp: “Create a company in Specific with these details.”
- Flann runs
List Companiesin Specific and shows you what it found. - Flann runs
Create Companyin Specific. - Flann creates it in Specific and confirms in the chat.
Fix a user without opening Specific
- You message Flann on WhatsApp: “Change the user in Specific: here is what is different.”
- Flann runs
List Usersin Specific and shows you what it found. - Flann runs
Update Userin Specific. - Flann makes the change in Specific and confirms in the chat.
Get answers about your conversations
- You message Flann on WhatsApp: “What is the latest on our conversations in Specific?”
- Flann runs
List Conversationsin Specific and shows you what it found. - Nothing in Specific is changed: these are look-ups, so they run straight away.
Repetitive Specific work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Chat enquiries into proper leads
Today
New enquiries arrive on WhatsApp, Instagram and Facebook, and most never make it into Specific. The ones that do are typed in late, with the phone number missing.
With Flann
“Add everyone who enquired on Instagram this week to Specific as new leads.”
Because Flann already answers those conversations, it knows who asked about what. It prepares a lead in Specific for each new enquirer, with their name, channel, the product they asked about and the language they wrote in.
What you stop doing: Leads from social messages no longer vanish between apps.
Today’s call list
Today
Tasks, callbacks and reminders are scattered across contacts in Specific. Finding today’s means clicking through views you set up long ago.
With Flann
“Give me today’s call list from Specific.”
Pulling every task and callback due today from Specific, Flann gives you a call list with a line of context for each name: what was promised, what is open and the best number to ring. A look-up, so it is instant. When you report back after each call, Flann prepares the update and asks you to confirm it.
What you stop doing: Mornings start with a list instead of a search.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Specific
- Search for Specific in Flann’s Connectors.
- Paste your Specific API key into the secure form Flann opens. You will find the key in your Specific account settings.
- From then on, message Flann on WhatsApp. It works in Specific whenever a request needs it.
Look-ups run as soon as you ask and change nothing in Specific. You can disconnect Specific from Connectors at any time.
Ways to use Specific with Flann
Know who you are talking to
Before a meeting, ask Flann for the contact’s history in Specific: last deal, last note, last time you spoke.
Follow up the leads you forgot
Ask Flann which leads in Specific have not heard from you in a week. It lists them and drafts the follow-up for each.
See the pipeline at a glance
Ask what is open and what is at risk. Flann summarises Specific in a few lines you can read in a queue.
Everything Flann can do in Specific
The full list of Specific actions available to Flann once you connect it.
Looks up 7
- Get My Workspace
- List Companies
- List Conversations
- List Custom Fields
- List Sources
- List Surveys
- List Users
Changes 11
- Create Company
- Create Conversation
- Create or Update Company
- Create Or Update User
- Create User
- Delete User
- Update User
- Delete Company
- Delete Company Attributes
- Delete User Attributes
- Update Company
More AI Sales Tools apps Flann works with
ZohoCommon questions
What can Flann do with companies in Specific?
Flann can create, delete, look up and update companies in Specific, using 4 actions (Create Company, Delete Company, List Companies, Update Company). Looking up runs straight away and changes nothing. The other actions create or change companies in Specific.
What can Flann do with users in Specific?
Flann can create, delete, look up and update users in Specific, using 4 actions (Create User, Delete User, List Users, Update User). Looking up runs straight away and changes nothing. The other actions create or change users in Specific.
How does Flann connect to Specific?
Open Connectors in Flann, choose Specific and paste your Specific API key into a secure form. You will find the key in your Specific account settings. Once it is connected, Flann can use 18 actions in Specific.
Can I use Specific from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Specific for you. You do not need to open Specific.
Is Specific included in my Flann plan?
Yes. Every Flann plan includes every app, Specific included.