Integrations / CRM
Simla.com on WhatsApp: manage customers, orders and tasks with an AI agent
Flann turns Simla.com into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Simla.com for you. Leads arrive on WhatsApp, Instagram and Facebook long before they reach Simla.com. Flann answers those conversations and can prepare the matching record in Simla.com, so nobody falls between the chat and the CRM.
141 actions in Simla.com. 64 only look things up, and 77 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Simla.com
You do not need the exact wording. These are the kinds of messages Flann turns into Simla.com actions.
“Look up the orders history in Simla.com.”
“Look up the customers history in Simla.com.”
“Look up the corporate customer in Simla.com.”
“Upload orders in Simla.com.”
“Create an order payment in Simla.com.”
“Edit the orders payment in Simla.com.”
What Flann can work with in Simla.com
Simla.com gives Flann 141 actions across 57 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Corporate customers | createupdatelook upupload | 5 |
| Customers | createupdatelook upupload | 5 |
| Orders | createupdatelook upupload | 5 |
| Tasks | createupdatelook up | 4 |
| Corporate customer companies | createupdatelook up | 3 |
| Corporate customer contacts | createupdate | 2 |
| Corporate customer notes | createdelete | 2 |
| Customer notes | createdelete | 2 |
How the same customer job compares, in Simla.com directly and through Flann.
| Compare | In Simla.com yourselfYou click through each job | Flann on Simla.comYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about customers | By hand, screen by screen | 64 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 77 changes, made from a message |
| Simla.com records | All of them, one screen at a time | 57 kinds, from one chat |
| Set-up | Nothing new to set up | Your Simla.com API key, once |
YesPartlyNo
Step by step: Simla.com jobs you can hand to Flann
How a request turns into real Simla.com actions, one step at a time.
Create a customer from a voice note
- You message Flann on WhatsApp: “Create a customer in Simla.com with these details.”
- Flann runs
Get Customerin Simla.com and shows you what it found. - Flann runs
Create Customerin Simla.com. - Flann creates it in Simla.com and confirms in the chat.
Fix an order without opening Simla.com
- You message Flann on WhatsApp: “Change the order in Simla.com: here is what is different.”
- Flann runs
Get Orderin Simla.com and shows you what it found. - Flann runs
Edit Orderin Simla.com. - Flann makes the change in Simla.com and confirms in the chat.
Get answers about your tasks
- You message Flann on WhatsApp: “What is the latest on our tasks in Simla.com?”
- Flann runs
Get TaskandGet Tasksin Simla.com and shows you what it found. - Nothing in Simla.com is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Simla.com
Small jobs, repeated often, are where the time goes. Here is how they change once Simla.com is connected.
Logging the meeting from the car park
Today
After a meeting you mean to write up the notes, set the next step and add a reminder in Simla.com. By the time you reach a desk, half the detail has gone.
With Flann
“Just met Priya at Northgate, wants a quote for twelve units, call her back Thursday.”
Flann matches Priya to her record in Simla.com, writes a clean meeting note and proposes a follow-up task for Thursday. It also suggests moving the deal to the quoting stage.
What you stop doing: Meeting notes stop depending on your memory at the end of the day.
Routing new leads to the right person
Today
Each morning you read the new leads in Simla.com and decide who should handle them. While you decide, the lead goes cold.
With Flann
“Assign today’s new leads in Simla.com, Arabic speakers to Sami, the rest to Claire.”
Following the rule you gave, Flann reads each new lead in Simla.com, notes the language and the enquiry, and proposes an owner.
What you stop doing: You stop being the bottleneck between a lead and a reply.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Simla.com
- Search for Simla.com in Flann’s Connectors.
- Paste your Simla.com API key into the secure form Flann opens. You will find the key in your Simla.com account settings.
- From then on, message Flann on WhatsApp. It works in Simla.com whenever a request needs it.
Of the 141 Simla.com actions, 64 only read. The other 77 create, update, send or delete. Disconnect Simla.com in Connectors whenever you like.
Ways to use Simla.com with Flann
Follow up the leads you forgot
Ask Flann which leads in Simla.com have not heard from you in a week. It lists them and drafts the follow-up for each.
Update the CRM by voice
After a call, send Flann a voice note. It turns it into an update for the right contact in Simla.com and asks you to confirm.
Know who you are talking to
Before a meeting, ask Flann for the contact’s history in Simla.com: last deal, last note, last time you spoke.
Everything Flann can do in Simla.com
Every Simla.com action Flann can run, split into what it reads and what it changes.
Looks up 64
- Get Corporate Customer
- Get Corporate Customers
- Get Custom Fields Dictionaries
- Get Customers History
- Get Delivery Shipments
- Get Orders History
- Get Reference Delivery Types
- Get Reference Order Types
- Get Reference Payment Statuses
- Get Reference Payment Types
- Get Reference Statuses
- Get Store Inventories
- Get Store Offers
- Get Stores
- Calculate Loyalty Discount
- Get API Credentials
- Get API Versions
- Get Corporate Customer Companies
- Get Corporate Customers History
- Get Corporate Customers Notes
- Get Cost
- Get Custom Field
- Get Custom Fields
- Get Custom Fields Dictionary
- Get Customer
- Get Customer Interaction Favorites
- Get Customers
- Get Customers Notes
- Get Delivery Generic Setting
- Get Files
and 34 more
Changes 77
- Create Corporate Customer
- Create Custom Field
- Create Order Payment
- Edit Corporate Customer
- Edit Orders Payment
- Upload Orders
- Add Customer Interaction Favorite
- Batch Create Store Products
- Combine Corporate Customers
- Combine Customers
- Combine Orders
- Create Corporate Customer Address
- Create Corporate Customer Company
- Create Corporate Customer Contact
- Create Corporate Customer Note
- Create Cost
- Create Custom Fields Dictionary
- Create Customer
- Create Customer Interaction Cart Set
- Create Customer Note
- Create Order
- Create Order Pack
- Create Orders Link
- Create Reference Courier
- Create Reference Currency
- Create Store Inventories Upload
- Create Store Product Groups
- Create Task
- Create Web Analytics Visits Upload
- Delete Corporate Customer Note
and 47 more
More CRM apps Flann works with
Common questions
What can Flann do with corporate customers in Simla.com?
Flann can create, update, look up and upload corporate customers in Simla.com, using 5 actions (Create Corporate Customer, Edit Corporate Customer, Get Corporate Customer, Get Corporate Customers and more). Looking up runs straight away and changes nothing. The other actions create or change corporate customers in Simla.com.
What can Flann do with customers in Simla.com?
Flann can create, update, look up and upload customers in Simla.com, using 5 actions (Create Customer, Edit Customer, Get Customer, Get Customers and more). Looking up runs straight away and changes nothing. The other actions create or change customers in Simla.com.
How does Flann connect to Simla.com?
Open Connectors in Flann, choose Simla.com and paste your Simla.com API key into a secure form. You will find the key in your Simla.com account settings. Once it is connected, Flann can use 141 actions in Simla.com.
Do I need to open Simla.com to use it with Flann?
No. Once Simla.com is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Simla.com.
Is Simla.com included in my Flann plan?
Yes. Every Flann plan includes every app, Simla.com included.