Integrations / Ecommerce
Connect Shippo to WhatsApp: orders and refunds by chat
Flann turns Shippo into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Shippo for you. Nothing in Shippo changes behind your back. Some jobs earn your trust. Those you can let run on their own.
95 actions in Shippo. 59 only look things up, and 36 create, update, send or delete. You connect with a one-click sign-in.
What you can ask Flann to do in Shippo
You do not need the exact wording. These are the kinds of messages Flann turns into Shippo actions.
“Show me my orders in Shippo.”
“Look up the transaction in Shippo.”
“Show me my carrier accounts in Shippo.”
“Create a transaction in Shippo.”
“Create a merchant transaction in Shippo.”
“Create an order in Shippo.”
What Flann can work with in Shippo
Shippo gives Flann 95 actions across 31 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Parcel templates | createdeletelook upupdate | 8 |
| Carrier accounts | createlook upupdate | 4 |
| Merchant carrier accounts | createlook upupdate | 4 |
| Customs items | createlook up | 3 |
| Merchant customs items | createlook up | 3 |
| Merchant transactions | createlook up | 3 |
| Orders | createlook up | 3 |
| Refunds | createlook up | 3 |
Here is what changes when Shippo goes through Flann instead of its own screens.
| Compare | Opening ShippoLog in, find it, do it | Shippo through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about orders | By hand, screen by screen | 59 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 36 changes, made from a message |
| Shippo records | All of them, one screen at a time | 31 kinds, from one chat |
| Set-up | Nothing new to set up | One sign-in to Shippo |
YesPartlyNo
Step by step: Shippo jobs you can hand to Flann
How a request turns into real Shippo actions, one step at a time.
Create an order from a voice note
- You message Flann on WhatsApp: “Create an order in Shippo with these details.”
- Flann runs
List Ordersin Shippo and shows you what it found. - Flann runs
Create Orderin Shippo. - Flann creates it in Shippo and confirms in the chat.
Get answers about your refunds
- You message Flann on WhatsApp: “What is the latest on our refunds in Shippo?”
- Flann runs
List RefundsandGet Refundin Shippo and shows you what it found. - Nothing in Shippo is changed: these are look-ups, so they run straight away.
Fix a parcel template without opening Shippo
- You message Flann on WhatsApp: “Change the parcel template in Shippo: here is what is different.”
- Flann runs
List User Parcel Templatesin Shippo and shows you what it found. - Flann runs
Update Default Parcel Templatein Shippo. - Flann makes the change in Shippo and confirms in the chat.
Where Flann saves you time in Shippo
Small jobs, repeated often, are where the time goes. Here is how they change once Shippo is connected.
Checking a size before you promise it
Today
Someone wants the medium in green. You put the conversation down, open Shippo, find the product, scroll the variants and then come back to the chat.
With Flann
“Do we still have the green one in medium?”
Checking every variant of that product in Shippo, Flann tells you what is left and, if the medium has gone, which sizes or colours you could offer instead.
What you stop doing: Leaving a conversation to scroll through variants is over.
Changing an order before it ships
Today
Customers write in after checkout with a new address or a different size. Catching the order in Shippo before it is packed means dropping whatever you are doing.
With Flann
“Mark's moved. New address is in his message, update his order before it ships”
Reading Mark's message for the new address, Flann checks that the order in Shippo has not been fulfilled yet and prepares the change, or tells you it is too late so you can ring the courier.
What you stop doing: Racing to amend orders before they are packed is off your plate.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Shippo
- Open Connectors in Flann and choose Shippo.
- Sign in to your Shippo account on the secure page that opens and allow access. There is no developer account or API key to set up.
- Go back to WhatsApp and ask for what you need. Flann chooses the Shippo action and fills in the details.
Of the 95 Shippo actions, 59 only read. The other 36 create, update, send or delete. Disconnect Shippo in Connectors whenever you like.
Ways to use Shippo with Flann
Know your best sellers
Ask what sold best this month. Flann pulls it from Shippo so you know what to reorder.
Today’s orders in one line
Ask Flann how many orders came in and what is waiting to ship. It reads Shippo and answers in the chat.
Update a product on the go
Tell Flann a price or a description changed. It prepares the update in Shippo and shows it to you first.
Everything Flann can do in Shippo
Every Shippo action Flann can run, split into what it reads and what it changes.
Looks up 59
- Create Live Rate
- Get Address
- Get Merchant Rate
- Get Merchant Shipment
- Get Merchant Tracking Status
- Get Merchant Transaction
- Get Rate
- Get Shipment
- Get Tracking Status
- Get Transaction
- List Addresses
- List Carrier Accounts
- List Merchant Shipments
- List Orders
- List Shipment Rates
- List Shipments
- Validate Address
- Get Carrier Account
- Get Carrier Parcel Template
- Get Carrier Registration Status
- Get Customs Declaration
- Get customs item
- Get Default Parcel Template
- Get Merchant
- Get Merchant Address
- Get Merchant Batch
- Get Merchant Carrier Account
- Get Merchant Carrier Registration Status
- Get Merchant Customs Declaration
- Get Merchant Customs Item
and 29 more
Changes 36
- Create Merchant Shipment
- Create Merchant Transaction
- Create Shipment
- Create Shippo Address
- Create Transaction
- Create Batch
- Create Carrier Account
- Create Customs Item
- Create Manifest
- Create Merchant Address
- Create Merchant Batch
- Create Merchant Carrier Account
- Create Merchant Customs Declaration
- Create Merchant Customs Item
- Create Merchant Order
- Create Merchant Parcel
- Create Merchant Refund
- Create Order
- Create Parcel
- Create Refund
- Create Service Group
- Create Shippo Webhook
- Create User Parcel Template
- Delete Default Parcel Template
- Delete User Parcel Template
- Delete Webhook
- Purchase Merchant Batch
- Register Tracking Webhook
- Remove Shipments From Batch
- Update Carrier Account
and 6 more
More Ecommerce apps Flann works with
Bestbuy
GumroadCommon questions
What can Flann do with parcel templates in Shippo?
Flann can create, delete, look up and update parcel templates in Shippo, using 8 actions (Create User Parcel Template, Delete Default Parcel Template, Delete User Parcel Template, Get Default Parcel Template and more). Looking up runs straight away and changes nothing. The other actions create or change parcel templates in Shippo.
What can Flann do with carrier accounts in Shippo?
Flann can create, look up and update carrier accounts in Shippo, using 4 actions (Create Carrier Account, Get Carrier Account, List Carrier Accounts, Update Carrier Account). Looking up runs straight away and changes nothing. The other actions create or change carrier accounts in Shippo.
How does Flann connect to Shippo?
Open Connectors in Flann, choose Shippo and sign in to your Shippo account on a secure page. There is no developer account or API key to set up. Once it is connected, Flann can use 95 actions in Shippo.
Do I need to open Shippo to use it with Flann?
No. Once Shippo is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Shippo.
Does connecting Shippo cost extra?
No. Shippo is included in every Flann plan, along with every other app Flann connects to.