Integrations / IT Operations
Manage Rootly action items from WhatsApp
Flann connects Rootly to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Rootly action. Most owners hear about technical problems when a customer does. That order is backwards. With Rootly connected, Flann can tell you what is wrong and who on your team is best placed to fix it, ideally before the complaints start.
6 actions in Rootly. 3 only look things up, and 3 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Rootly
Type it or say it in a voice note. Flann works out which Rootly action you mean.
“Show me my action items in Rootly.”
“Delete the action item in Rootly.”
“Delete the incident in Rootly.”
What Flann can work with in Rootly
Rootly gives Flann 6 actions across 2 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Action items | deletelook up | 3 |
| Incidents | deletelook upupdate | 3 |
Side by side, the two ways of working in Rootly:
| Compare | Opening RootlyLog in, find it, do it | Rootly through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about action items | By hand, screen by screen | 3 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 3 changes, made from a message |
| Set-up | Nothing new to set up | Your Rootly API key, once |
YesPartlyNo
Step by step: Rootly jobs you can hand to Flann
What happens between your message and the result in Rootly.
Clean up action items you no longer need
- You message Flann on WhatsApp: “Which action items in Rootly are out of date? Remove the ones I confirm.”
- Flann runs
List Action Itemsin Rootly and shows you what it found. - Flann runs
Delete Action Itemin Rootly. - Each removal is confirmed in the chat.
Fix an incident without opening Rootly
- You message Flann on WhatsApp: “Change the incident in Rootly: here is what is different.”
- Flann runs
Get Incident Detailsin Rootly and shows you what it found. - Flann runs
Update Incidentin Rootly. - Flann makes the change in Rootly and confirms in the chat.
The Rootly jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Who still has access
Today
Staff come and go, and old logins linger. Checking who can still get into which system is a job nobody wants.
With Flann
“Does Ana still have an account in Rootly? She left last month.”
Flann looks up Ana in Rootly and tells you exactly what access she still has. Want it removed?
What you stop doing: Closing the door behind people who left no longer depends on memory.
What changed this week
Today
Your developer ships changes regularly. You find out what changed when a customer mentions that a button has moved.
With Flann
“What did the team change on the app this week?”
Flann reads the recent changes recorded in Rootly and turns them into a short list in everyday language, pointing out anything customers will notice. This is read-only.
What you stop doing: You are no longer the last to know what changed in your own product.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Rootly
- Open Connectors in Flann and choose Rootly.
- Paste your Rootly API key into the secure form Flann opens. You will find the key in your Rootly account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Rootly action itself.
Reading from Rootly is instant. Rootly stays connected until you remove it in Connectors.
Ways to use Rootly with Flann
Make a change safely
Tell Flann what to change.
Check status from your phone
Ask Flann whether everything is running. It checks Rootly and answers in the chat.
Problems in plain words
Ask what went wrong overnight. Flann reads Rootly and explains it without the jargon.
Everything Flann can do in Rootly
All 6 Rootly actions, as Flann sees them.
Looks up 3
- Get Action Item Details
- Get Incident Details
- List Action Items
Changes 3
- Delete Action Item
- Delete Incident
- Update Incident
More IT Operations apps Flann works with
Common questions
What can Flann do with action items in Rootly?
Flann can delete and look up action items in Rootly, using 3 actions (Delete Action Item, Get Action Item Details, List Action Items). Looking up runs straight away and changes nothing. The other actions create or change action items in Rootly.
What can Flann do with incidents in Rootly?
Flann can delete, look up and update incidents in Rootly, using 3 actions (Delete Incident, Get Incident Details, Update Incident). Looking up runs straight away and changes nothing. The other actions create or change incidents in Rootly.
How does Flann connect to Rootly?
Open Connectors in Flann, choose Rootly and paste your Rootly API key into a secure form. You will find the key in your Rootly account settings. Once it is connected, Flann can use 6 actions in Rootly.
How do I ask Flann to do something in Rootly?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Rootly action that fits and asks if anything is missing.
Does connecting Rootly cost extra?
No. Rootly is included in every Flann plan, along with every other app Flann connects to.