Integrations / Analytics
Connect Modem to WhatsApp: companies and channels by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Modem once, then ask Flann to look things up in it or get work done in it, by text or voice note. Analytics tools answer questions well, provided you know where to click. Flann does the clicking. You ask in plain words on WhatsApp, it queries Modem and replies with the figure and a sentence on what it means.
30 actions in Modem. 19 only look things up, and 11 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Modem
Send any of these on WhatsApp, in your own words. Flann finds the right Modem action and fills in the details from the conversation.
“Look up the channel in Modem.”
“Look up the topic in Modem.”
“Show me my groups in Modem.”
“Add a people in Modem.”
“Create companies in Modem.”
“Update the topic in Modem.”
What Flann can work with in Modem
Modem gives Flann 30 actions across 17 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Companies | createlook upupdate | 4 |
| Channels | look up | 2 |
| Peoples | addcreatelook upupdate | 4 |
| Topics | look upupdate | 3 |
There are three ways to get companies work done in Modem. Side by side:
| Compare | Modem on its ownEvery step is yours | A rules toolRuns the steps you wired up | With FlannThe work comes to your chat |
|---|---|---|---|
| How you ask | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about companies | Filters and searches you run yourself | Only the look-ups someone built | 19 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 11 changes, made from a message |
| Modem records | All of them, one screen at a time | Only the ones you wire up | 17 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Modem API key, once |
YesPartlyNo
Step by step: Modem jobs you can hand to Flann
Each step below names the Modem action Flann actually runs.
Create a company from a voice note
- You message Flann on WhatsApp: “Create a company in Modem with these details.”
- Flann runs
List Companiesin Modem and shows you what it found. - Flann runs
Create Companiesin Modem. - Flann creates it in Modem and confirms in the chat.
Fix a people without opening Modem
- You message Flann on WhatsApp: “Change the people in Modem: here is what is different.”
- Flann runs
List Peoplein Modem and shows you what it found. - Flann runs
Update Peoplein Modem. - Flann makes the change in Modem and confirms in the chat.
Get answers about your channels
- You message Flann on WhatsApp: “What is the latest on our channels in Modem?”
- Flann runs
List ChannelsandGet Channelin Modem and shows you what it found. - Nothing in Modem is changed: these are look-ups, so they run straight away.
Repetitive Modem work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Checking today against a normal day
Today
Midway through a quiet afternoon you wonder whether it is just today or the whole week. Opening Modem on your phone to check means pinching and zooming through charts.
With Flann
“Is today slower than a normal Tuesday? Check Modem.”
Today so far in Modem is set against the same day over recent weeks, and you get one line on whether you are behind, level or ahead. If you are behind, Flann says where.
What you stop doing: Pinching and zooming through charts on a small screen stops.
Looking up a record mid-conversation
Today
A customer on the phone asks when their membership renews or what they ordered last time. Finding the record in Modem means a laptop, a login and a search screen.
With Flann
“When does Priya Shah’s membership renew? Check Modem.”
Within the chat, Flann searches Modem for the record and replies with the renewal date, plan and last visit. If two records match, it asks which one you mean. Looking up changes nothing, so it happens straight away.
What you stop doing: Opening a laptop to answer a simple customer question is unnecessary now.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Modem
- In Flann, go to Connectors and find Modem.
- Paste your Modem API key into the secure form Flann opens. You will find the key in your Modem account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Modem action itself.
Look-ups run as soon as you ask and change nothing in Modem. You can disconnect Modem from Connectors at any time.
Ways to use Modem with Flann
Check before you decide
Before a big call, ask Flann for the figure that matters. It looks it up in Modem first.
Spot what changed
Ask what went up or down. Flann checks Modem and tells you what moved.
A weekly summary on demand
Ask Flann for the week in brief. It reads Modem and sends the few numbers worth knowing.
Everything Flann can do in Modem
The full list of Modem actions available to Flann once you connect it.
Looks up 19
- Get Channel
- Get Company
- Get Company Activity
- Get Company History
- Get Company Identities
- Get Current Organization
- Get Person
- Get Person History
- Get Person Identities
- Get Person Source Stats
- Get Topic
- Get Topic Groups
- Get Topic History
- Get Topic People
- List and Search Topics
- List Channels
- List Companies
- List Groups
- List People
Changes 11
- Add People to Company
- Create Companies
- Create People
- Identify External Records
- Merge Companies Irreversibly
- Merge People Irreversibly
- Merge Topics Irreversibly
- Update Companies
- Update People
- Update Topic
- Update Topics
More Analytics apps Flann works with
Common questions
What can Flann do with companies in Modem?
Flann can create, look up and update companies in Modem, using 4 actions (Create Companies, Get Company, List Companies, Update Companies). Looking up runs straight away and changes nothing. The other actions create or change companies in Modem.
What can Flann do with channels in Modem?
Flann can look up channels in Modem, using 2 actions (Get Channel, List Channels). All of them only look things up, so they run straight away.
How does Flann connect to Modem?
Open Connectors in Flann, choose Modem and paste your Modem API key into a secure form. You will find the key in your Modem account settings. Once it is connected, Flann can use 30 actions in Modem.
Can I use Modem from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Modem for you. You do not need to open Modem.
Which Flann plan do I need for Modem?
Any of them. Every Flann plan includes Modem and every other app.