Integrations / Databases
Knack on WhatsApp: manage view records with an AI agent
Flann turns Knack into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Knack for you. Some of what you need to know sits outside your business: a competitor’s menu, a supplier’s catalogue, the public listings in your area. Through Knack, Flann can gather that web data on request and lay it out next to your own figures, so a decision about pricing or stock rests on more than a hunch.
10 actions in Knack. 3 only look things up, and 7 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Knack
You do not need the exact wording. These are the kinds of messages Flann turns into Knack actions.
“Upload a file in Knack.”
“Upload an image in Knack.”
What Flann can work with in Knack
Knack gives Flann 10 actions across 3 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| View records | createdeletelook up | 3 |
Here is what changes when Knack goes through Flann instead of its own screens.
| Compare | Opening KnackLog in, find it, do it | Knack through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about view records | Filters and searches you run yourself | 3 look-ups, answered straight away |
| Making changes | Typed in by hand | 7 changes, made from a message |
| Knack records | All of them, one screen at a time | 3 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Knack API key, once |
YesPartlyNo
Step by step: Knack jobs you can hand to Flann
How a request turns into real Knack actions, one step at a time.
Create a view record from a voice note
- You message Flann on WhatsApp: “Create a view record in Knack with these details.”
- Flann runs
List View Recordsin Knack and shows you what it found. - Flann runs
Create View Recordin Knack. - Flann creates it in Knack and confirms in the chat.
Where Flann saves you time in Knack
Small jobs, repeated often, are where the time goes. Here is how they change once Knack is connected.
Your weekly numbers on Monday morning
Today
Every Monday you log into Knack, set the date range, compare it with the week before and try to remember what normal looks like. By the time the picture is clear, the week has started without you.
With Flann
“How are we doing? Last week against the week before, from Knack.”
Flann pulls the main figures from Knack, sets them against the previous week and sends a report card in the chat with the few changes worth your attention. Ask a follow-up and it digs into the detail.
What you stop doing: Setting date ranges and comparing columns by eye every Monday is finished.
Finding what earns and what does not
Today
Instinct tells you which products or services carry the business, but checking means exporting from Knack and sorting a spreadsheet.
With Flann
“Rank our services by revenue for the quarter from Knack. What’s slipping?”
Every product or service in Knack is ranked by revenue and by volume, and Flann points out the ones slipping compared with last quarter. You get the top and the bottom of the list, not the whole thing.
What you stop doing: Exporting and sorting spreadsheets to test a hunch is over.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Knack
- In Flann, go to Connectors and find Knack.
- Paste your Knack API key into the secure form Flann opens. You will find the key in your Knack account settings.
- From then on, message Flann on WhatsApp. It works in Knack whenever a request needs it.
Of the 10 Knack actions, 3 only read. The other 7 create, update, send or delete. Disconnect Knack in Connectors whenever you like.
Ways to use Knack with Flann
A weekly summary on demand
Ask Flann for the week in brief. It reads Knack and sends the few numbers worth knowing.
Check before you decide
Before a big call, ask Flann for the figure that matters. It looks it up in Knack first.
Spot what changed
Ask what went up or down. Flann checks Knack and tells you what moved.
Everything Flann can do in Knack
Every Knack action Flann can run, split into what it reads and what it changes.
Looks up 3
- Get Object Record
- List Object Records
- List View Records
Changes 7
- Create object record
- Delete Object Record
- Update object record
- Create View Record
- Delete View Record
- Upload File
- Upload Image
More Databases apps Flann works with
Common questions
What can Flann do with view records in Knack?
Flann can create, delete and look up view records in Knack, using 3 actions (Create View Record, Delete View Record, List View Records). Looking up runs straight away and changes nothing. The other actions create or change view records in Knack.
How does Flann connect to Knack?
Open Connectors in Flann, choose Knack and paste your Knack API key into a secure form. You will find the key in your Knack account settings. Once it is connected, Flann can use 10 actions in Knack.
Do I need to open Knack to use it with Flann?
No. Once Knack is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Knack.
Which Flann plan do I need for Knack?
Any of them. Every Flann plan includes Knack and every other app.