Integrations / Marketing Automation
Manage Spoki contacts and tickets from WhatsApp
Flann connects Spoki to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Spoki action. Flann already talks to your customers on WhatsApp, Instagram, Facebook and TikTok. Linking Spoki lets it turn what it hears there into lists, segments and campaign drafts. You stay the editor.
57 actions in Spoki. 25 only look things up, and 32 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Spoki
Type it or say it in a voice note. Flann works out which Spoki action you mean.
“Show me my lists in Spoki.”
“Show me my reports in Spoki.”
“Show me my tickets in Spoki.”
“Create a ticket in Spoki.”
“Delete the contact in Spoki.”
“Create a media file in Spoki.”
What Flann can work with in Spoki
Spoki gives Flann 57 actions across 17 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | createdeletelook upupdate | 7 |
| Templates | createdeletelook upupdate | 5 |
| Medias | look upupdate | 3 |
| Tickets | createdeletelook up | 3 |
| Accounts | look up | 2 |
| Campaigns | look upupdate | 2 |
| Media files | createdelete | 2 |
| Reports | look up | 2 |
Here is what changes when Spoki goes through Flann instead of its own screens.
| Compare | Opening SpokiLog in, find it, do it | Spoki through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | 25 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 32 changes, made from a message |
| Spoki records | All of them, one screen at a time | 17 kinds, from one chat |
| Set-up | Nothing new to set up | Your Spoki API key, once |
YesPartlyNo
Step by step: Spoki jobs you can hand to Flann
What happens between your message and the result in Spoki.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in Spoki with these details.”
- Flann runs
List Contactsin Spoki and shows you what it found. - Flann runs
Create Contact Listin Spoki. - Flann creates it in Spoki and confirms in the chat.
Clean up tickets you no longer need
- You message Flann on WhatsApp: “Which tickets in Spoki are out of date? Remove the ones I confirm.”
- Flann runs
List Ticketsin Spoki and shows you what it found. - Flann runs
Delete ticketin Spoki. - Each removal is confirmed in the chat.
Fix a template without opening Spoki
- You message Flann on WhatsApp: “Change the template in Spoki: here is what is different.”
- Flann runs
List templatesin Spoki and shows you what it found. - Flann runs
Update Templatein Spoki. - Flann makes the change in Spoki and confirms in the chat.
The Spoki jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
A week of social posts planned
Today
Posting happens when you remember, usually late at night and one platform at a time. Some weeks Spoki sits empty.
With Flann
“Plan next week’s posts in Spoki: two on the new range, one behind the scenes, one customer favourite.”
Turning your outline into captions sized for each network, Flann suggests times when your audience tends to be active and drafts the full week in Spoki. Nothing is published or scheduled by default.
What you stop doing: Your feed stops going quiet in the busy weeks.
Trackable links for every campaign
Today
Every flyer, post and email needs its own short link so you can tell which one worked. Making and naming them in Spoki is fiddly, and the names are never consistent.
With Flann
“Make short links in Spoki for the menu page, one each for Instagram, flyer and email.”
For each channel, Flann prepares a short link in Spoki with a clear name and the right tracking tags, and shows you the list. A small job, done properly.
What you stop doing: Nobody has to remember the tracking tags or the naming rules.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Spoki
- In Flann, go to Connectors and find Spoki.
- Paste your Spoki API key into the secure form Flann opens. You will find the key in your Spoki account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Spoki action and fills in the details.
Reading from Spoki is instant. Spoki stays connected until you remove it in Connectors.
Ways to use Spoki with Flann
Grow the audience you already have
Ask Flann to add this month’s new customers to a list in Spoki.
Launch from your phone
Describe the offer in a message. Flann drafts the campaign in Spoki and shows it to you before anything is scheduled.
Check what worked
Ask how last week’s campaign did. Flann pulls the results from Spoki and tells you what to change next time.
Everything Flann can do in Spoki
All 57 Spoki actions, as Flann sees them.
Looks up 25
- Get Account Current Report
- List Accounts
- List Agencies
- List Automations
- List campaigns
- List Contacts
- List Custom Fields
- List Lists
- List media
- List Partners
- List Reports
- List Roles
- List tags
- List templates
- List Tickets
- Retrieve Account
- Retrieve Automation
- Retrieve Contact
- Retrieve Custom Field
- Retrieve List
- Retrieve Media
- Retrieve Role
- Retrieve Tag
- Retrieve Template
- Check Role Private Key
Changes 32
- Add Contact Operator
- Add Service User
- Bulk Sync Contacts
- Clone Template
- Create Account Onboarding Link
- Create Contact List
- Create Custom Field
- Create Media File
- Create or Update Contact
- Create Template
- Create Ticket
- Delete contact
- Delete Custom Field
- Delete list
- Delete media file
- Delete role
- Delete template
- Delete ticket
- Generate Role Private Key
- Remove All List Contacts
- Remove Contact Operator
- Remove Contacts from List
- Resend Invitation
- Revert Template to Draft
- Sync Contacts to List
- Update Campaign
- Update Contact
- Update Custom Field
- Update Invitation Role
- Update Media
and 2 more
More Marketing Automation apps Flann works with
Pinterest
KitCommon questions
What can Flann do with contacts in Spoki?
Flann can create, delete, look up and update contacts in Spoki, using 7 actions (Create Contact List, Delete contact, List Contacts, Remove All List Contacts and more). Looking up runs straight away and changes nothing. The other actions create or change contacts in Spoki.
What can Flann do with templates in Spoki?
Flann can create, delete, look up and update templates in Spoki, using 5 actions (Create Template, Delete template, List templates, Retrieve Template and more). Looking up runs straight away and changes nothing. The other actions create or change templates in Spoki.
How does Flann connect to Spoki?
Open Connectors in Flann, choose Spoki and paste your Spoki API key into a secure form. You will find the key in your Spoki account settings. Once it is connected, Flann can use 57 actions in Spoki.
How do I ask Flann to do something in Spoki?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Spoki action that fits and asks if anything is missing.
Which Flann plan do I need for Spoki?
Any of them. Every Flann plan includes Spoki and every other app.