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Integrations / IT Operations

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Connect ServiceNow to WhatsApp: attachments and tables by chat

Flann turns ServiceNow into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in ServiceNow for you. Most owners hear about technical problems when a customer does. That order is backwards. With ServiceNow connected, Flann can tell you what is wrong and who on your team is best placed to fix it, ideally before the complaints start.

171 actions in ServiceNow. 81 only look things up, and 90 create, update, send or delete. You connect with your API key.

Connect ServiceNow to FlannHow it connects

What you can ask Flann to do in ServiceNow

You do not need the exact wording. These are the kinds of messages Flann turns into ServiceNow actions.

FlannWhatsApp

  • “Find a file in ServiceNow.”

  • “Show me my rows in ServiceNow.”

  • “Show me my change tasks in ServiceNow.”

  • “Create a change task in ServiceNow.”

  • “Update the trouble ticket in ServiceNow.”

  • “Create a SD-WAN trouble ticket in ServiceNow.”

What Flann can work with in ServiceNow

ServiceNow gives Flann 171 actions across 52 kinds of record. These are the ones you are most likely to use.

RecordWhat Flann can doActions
Attachmentsdeletelook upupload7
Tablescreatedeletelook upupdate5
Change taskscreatedeletelook up3
Recordscreatedeletelook up3
Table recordslook upupdate3
SD-WAN trouble ticketscreateupdate2
Service catalog catalogslook up2
Standard change templateslook up2

Here is what changes when ServiceNow goes through Flann instead of its own screens.

CompareIn ServiceNow yourselfYou click through each jobFlann on ServiceNowYou ask, Flann does the clicking
Asking for somethingOpen the app and find the right pageA WhatsApp message, typed or spoken
Finding answers about attachmentsFilters and searches you run yourself81 look-ups, answered straight away
Making changesTyped in by hand90 changes, made from a message
ServiceNow recordsAll of them, one screen at a time52 kinds, from one chat
Getting connectedNothing new to set upYour ServiceNow API key, once

YesPartlyNo

Step by step: ServiceNow jobs you can hand to Flann

How a request turns into real ServiceNow actions, one step at a time.

Change

Create an attachment from a voice note

  1. You message Flann on WhatsApp: “Create an attachment in ServiceNow with these details.”
  2. Flann runs List ServiceNow Attachments in ServiceNow and shows you what it found.
  3. Flann runs Delete attachment by in ServiceNow.
  4. Flann creates it in ServiceNow and confirms in the chat.
Change

Fix an incident without opening ServiceNow

  1. You message Flann on WhatsApp: “Change the incident in ServiceNow: here is what is different.”
  2. Flann runs List ServiceNow Incidents in ServiceNow and shows you what it found.
  3. Flann runs Update incident by in ServiceNow.
  4. Flann makes the change in ServiceNow and confirms in the chat.
Change

Clean up tables you no longer need

  1. You message Flann on WhatsApp: “Which tables in ServiceNow are out of date? Remove the ones I confirm.”
  2. Flann runs Get ServiceNow Tables in ServiceNow and shows you what it found.
  3. Flann runs Delete table in ServiceNow.
  4. Each removal is confirmed in the chat.

Where Flann saves you time in ServiceNow

Small jobs, repeated often, are where the time goes. Here is how they change once ServiceNow is connected.

Overnight problems, summarised

Today

Errors build up overnight. Nobody reads the logs until something breaks in front of a customer.

With Flann

“Anything go wrong overnight on our systems?”

Flann reads the overnight errors and incidents in ServiceNow, groups the repeats and ranks what is left by how much it affects customers. You get the few things worth knowing. Nothing is changed; this is a report.

What you stop doing: No more scrolling through logs you were never meant to read.

What changed this week

Today

Your developer ships changes regularly. You find out what changed when a customer mentions that a button has moved.

With Flann

“What did the team change on the app this week?”

Flann reads the recent changes recorded in ServiceNow and turns them into a short list in everyday language, pointing out anything customers will notice. This is read-only.

What you stop doing: You are no longer the last to know what changed in your own product.

More on this: how to hand repetitive tasks to an AI agent on WhatsApp.

How Flann connects to ServiceNow

  1. Open Connectors in Flann and choose ServiceNow.
  2. Paste your ServiceNow API key into the secure form Flann opens. You will find the key in your ServiceNow account settings.
  3. Go back to WhatsApp and ask for what you need. Flann chooses the ServiceNow action and fills in the details.

Of the 171 ServiceNow actions, 81 only read. The other 90 create, update, send or delete. Disconnect ServiceNow in Connectors whenever you like.

Ways to use ServiceNow with Flann

Make a change safely

Tell Flann what to change.

Look things up fast

Ask for the record you need. Flann finds it in ServiceNow and brings it into the chat.

Problems in plain words

Ask what went wrong overnight. Flann reads ServiceNow and explains it without the jargon.

Everything Flann can do in ServiceNow

Every ServiceNow action Flann can run, split into what it reads and what it changes.

Looks up 81

  • Check CI Compatibility
  • Check CI Lease Expiration Status
  • Check CI Not Allowed Ops Transition
  • Find CSDM Application Service
  • Find file
  • Get Activity Subscription Activities
  • Get Activity Subscription Facets
  • Get Agent Intelligence Solution Prediction
  • Get All Data Classes
  • Get App Service CMDB Content
  • Get attachment by
  • Get Attachment by ID
  • Get attachment file
  • Get attachment file file
  • Get Attachment List
  • Get Catalog Item Variables
  • Get change ci schedule
  • Get Change Conflict Status
  • Get change nextstates
  • Get Change Request Configuration Items
  • Get change schedule
  • Get Change Tasks
  • Get CI Lifecycle Management Action
  • Get CI Lifecycle Mgmt Status
  • Get CI/CD Progress
  • Get Cloud Catalog Services
  • Get CMDB Class Metadata
  • Get CMDB Instance by Class
  • Get CMDB Instance by ID
  • Get CMDB Linux Server by ID

and 51 more

Changes 90

  • Activate Plugin
  • Attach file to record
  • Cancel change conflict check
  • Checkout Service Catalog Cart
  • Close Interaction
  • CMDB Identify Reconcile QueryEnhanced
  • Create a record
  • Create attachment upload
  • Create Change Request CI Association
  • Create Change Task
  • Create CI Lifecycle Management Action
  • Create ci lifecycle mgmt operators
  • Create CMDB Application Service
  • Create CMDB Instance
  • Create CMDB Instance Relation
  • Create CMDB Linux Server
  • Create data classification classify
  • Create data classification clear
  • Create Import Set
  • Create Incident
  • Create Normal Change Request
  • Create or Update CMDB CI via IRE
  • Create push installation
  • Create SD-WAN Trouble Ticket
  • Create servic catalog items add to cart
  • Create servicecatalog items checkout guide
  • Create ServiceNow Incident
  • Create ServiceNow Interaction
  • Create sn chg rest change
  • Create sn chg rest change emergency

and 60 more

More IT Operations apps Flann works with

See all integrations

Common questions

What can Flann do with attachments in ServiceNow?

Flann can delete, look up and upload attachments in ServiceNow, using 7 actions (Delete attachment by, Delete attachment by id v1, Get attachment by, Get Attachment by ID and more). Looking up runs straight away and changes nothing. The other actions create or change attachments in ServiceNow.

What can Flann do with tables in ServiceNow?

Flann can create, delete, look up and update tables in ServiceNow, using 5 actions (Create table, Delete table, Get ServiceNow Tables, Update table by and more). Looking up runs straight away and changes nothing. The other actions create or change tables in ServiceNow.

How does Flann connect to ServiceNow?

Open Connectors in Flann, choose ServiceNow and paste your ServiceNow API key into a secure form. You will find the key in your ServiceNow account settings. Once it is connected, Flann can use 171 actions in ServiceNow.

Do I need to open ServiceNow to use it with Flann?

No. Once ServiceNow is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in ServiceNow.

Does connecting ServiceNow cost extra?

No. ServiceNow is included in every Flann plan, along with every other app Flann connects to.

Put ServiceNow to work from WhatsApp.

Flann connects to the WhatsApp number you already use. Connect ServiceNow and ask for what you need. Live in 24 hours.

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