Integrations / Marketing Automation
Reteno on WhatsApp: manage contacts with an AI agent
Flann turns Reteno into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Reteno for you. Forget the dashboards for a moment. Tell Flann what you want to say and to whom, and it prepares the work inside Reteno: the copy, the list, the schedule, the links.
14 actions in Reteno. 11 only look things up, and 3 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Reteno
You do not need the exact wording. These are the kinds of messages Flann turns into Reteno actions.
“Look up the contact in Reteno.”
“Look up the account balance in Reteno.”
“Show me my contact messages in Reteno.”
What Flann can work with in Reteno
Reteno gives Flann 14 actions across 7 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | look upupdate | 4 |
Side by side, the two ways of working in Reteno:
| Compare | Reteno on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | 11 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 3 changes, made from a message |
| Reteno records | All of them, one screen at a time | 7 kinds, from one chat |
| Set-up | Nothing new to set up | Your Reteno API key, once |
YesPartlyNo
Step by step: Reteno jobs you can hand to Flann
How a request turns into real Reteno actions, one step at a time.
Fix a contact without opening Reteno
- You message Flann on WhatsApp: “Change the contact in Reteno: here is what is different.”
- Flann runs
List Contactsin Reteno and shows you what it found. - Flann runs
Upsert Contactin Reteno. - Flann makes the change in Reteno and confirms in the chat.
Get answers about your segments
- You message Flann on WhatsApp: “What is the latest on our segments in Reteno?”
- Flann runs
List Segmentsin Reteno and shows you what it found. - Nothing in Reteno is changed: these are look-ups, so they run straight away.
Check your contact messages from WhatsApp
- You message Flann on WhatsApp: “Show me where our contact messages in Reteno stand.”
- Flann runs
List Contact Messagesin Reteno and shows you what it found. - Nothing in Reteno is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Reteno
Small jobs, repeated often, are where the time goes. Here is how they change once Reteno is connected.
Refreshing the welcome sequence
Today
The welcome emails in Reteno were written when you opened, and they still mention a product you stopped selling. Nobody has looked at them since.
With Flann
“Read my welcome emails in Reteno and tell me what is out of date.”
Reading each step of the sequence in Reteno, Flann flags old prices, retired products, broken links and anything that no longer sounds like you. It proposes rewritten versions side by side with the originals.
What you stop doing: New subscribers stop meeting the business you used to be.
One offer, several languages
Today
Your customers read in more than one language, but the campaign in Reteno goes out in one. Translating it properly means another tool, another copy and another check.
With Flann
“Translate the Ramadan offer email in Reteno into Arabic and French.”
Writing each version as a native speaker would, Flann keeps your offer, links and layout intact and prepares a separate draft in Reteno for each language list. Different language, same promise.
What you stop doing: Customers who read in another language finally get the same offer.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Reteno
- Open Connectors in Flann and choose Reteno.
- Paste your Reteno API key into the secure form Flann opens. You will find the key in your Reteno account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Reteno action and fills in the details.
Of the 14 Reteno actions, 11 only read. The other 3 create, update, send or delete. Disconnect Reteno in Connectors whenever you like.
Ways to use Reteno with Flann
Launch from your phone
Describe the offer in a message. Flann drafts the campaign in Reteno and shows it to you before anything is scheduled.
Keep lists clean
Tell Flann a customer asked to stop hearing from you. It prepares the change in Reteno so they are not contacted again.
Grow the audience you already have
Ask Flann to add this month’s new customers to a list in Reteno.
Everything Flann can do in Reteno
Every Reteno action Flann can run, split into what it reads and what it changes.
Looks up 11
- Get Account Balance
- Get Account Info
- Get Contact
- Get Contact Import Status
- List Address Books
- List Contact Fields
- List Contact Messages
- List Contacts
- List Segments
- List Subscription Categories
- List Workflows
Changes 3
- Track Event
- Upsert Contact
- Upsert Contacts
More Marketing Automation apps Flann works with
Goodbits
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RedditCommon questions
What can Flann do with contacts in Reteno?
Flann can look up and update contacts in Reteno, using 4 actions (Get Contact, List Contacts, Upsert Contact, Upsert Contacts). Looking up runs straight away and changes nothing. The other actions create or change contacts in Reteno.
How does Flann connect to Reteno?
Open Connectors in Flann, choose Reteno and paste your Reteno API key into a secure form. You will find the key in your Reteno account settings. Once it is connected, Flann can use 14 actions in Reteno.
Do I need to open Reteno to use it with Flann?
No. Once Reteno is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Reteno.
Does connecting Reteno cost extra?
No. Reteno is included in every Flann plan, along with every other app Flann connects to.