Integrations / Artificial Intelligence
Retell AI on WhatsApp: manage calls and chats with an AI agent
Flann turns Retell AI into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Retell AI for you. Retell AI is an AI service. Flann can call it for you from WhatsApp as part of a bigger job.
67 actions in Retell AI. 28 only look things up, and 39 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Retell AI
You do not need the exact wording. These are the kinds of messages Flann turns into Retell AI actions.
“Show me my chat agents in Retell AI.”
“Look up the conversation flow in Retell AI.”
“Show me my chats in Retell AI.”
“Create a conversation flow in Retell AI.”
“Delete the call in Retell AI.”
“Delete the chat agent in Retell AI.”
What Flann can work with in Retell AI
Retell AI gives Flann 67 actions across 21 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Calls | deletelook upupdate | 4 |
| Chats | look up | 2 |
| Chat agents | createdeletelook uppublishupdate | 5 |
| Conversation flows | createdeletelook upupdate | 5 |
| Conversation flow components | createdeletelook upupdate | 5 |
| Agents | deletelook uppublishupdate | 4 |
| Knowledge bases | createdeletelook up | 4 |
| Phone numbers | deleteimportlook up | 4 |
Side by side, the two ways of working in Retell AI:
| Compare | Opening Retell AILog in, find it, do it | Retell AI through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about calls | By hand, screen by screen | 28 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 39 changes, made from a message |
| Retell AI records | All of them, one screen at a time | 21 kinds, from one chat |
| Set-up | Nothing new to set up | Your Retell AI API key, once |
YesPartlyNo
Step by step: Retell AI jobs you can hand to Flann
How a request turns into real Retell AI actions, one step at a time.
Fix a call without opening Retell AI
- You message Flann on WhatsApp: “Change the call in Retell AI: here is what is different.”
- Flann runs
Retrieve call detailsin Retell AI and shows you what it found. - Flann runs
Update callin Retell AI. - Flann makes the change in Retell AI and confirms in the chat.
Clean up agents you no longer need
- You message Flann on WhatsApp: “Which agents in Retell AI are out of date? Remove the ones I confirm.”
- Flann runs
List agentsin Retell AI and shows you what it found. - Flann runs
Delete agentin Retell AI. - Each removal is confirmed in the chat.
Get answers about your chats
- You message Flann on WhatsApp: “What is the latest on our chats in Retell AI?”
- Flann runs
List all chatsandGet chat detailsin Retell AI and shows you what it found. - Nothing in Retell AI is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Retell AI
Small jobs, repeated often, are where the time goes. Here is how they change once Retell AI is connected.
Transcribe and summarise a call
Today
Long supplier calls and meetings end with a recording nobody listens to again. The decisions get lost.
With Flann
“Transcribe this recording and give me the decisions and who owes what.”
Flann sends the recording to Retell AI for transcription and reads the result itself. You get the decisions, the actions and who agreed to each, in a few lines.
What you stop doing: Replaying recordings to remember what was agreed is a thing of the past.
Product descriptions in your tone
Today
New stock needs descriptions, and writing them one by one is slow. Generic AI copy sounds nothing like you.
With Flann
“Write descriptions for the new candles using Retell AI, in our usual style.”
Each draft is checked for missing details before you see it.
What you stop doing: You no longer write each description from a blank page.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Retell AI
- Search for Retell AI in Flann’s Connectors.
- Paste your Retell AI API key into the secure form Flann opens. You will find the key in your Retell AI account settings.
- From then on, message Flann on WhatsApp. It works in Retell AI whenever a request needs it.
Of the 67 Retell AI actions, 28 only read. The other 39 create, update, send or delete. Disconnect Retell AI in Connectors whenever you like.
Ways to use Retell AI with Flann
No new app to learn
You keep talking to Flann. Retell AI works in the background.
One conversation, many tools
Ask Flann for the outcome. It decides when Retell AI is the right tool and uses it.
Results you can check
Anything Retell AI produces comes back to you in WhatsApp to review before you use it.
Everything Flann can do in Retell AI
Every Retell AI action Flann can run, split into what it reads and what it changes.
Looks up 28
- Get batch test
- Get Conversation Flow
- Get knowledge base
- List agents
- List chat agents
- List conversation flows
- List knowledge bases
- List Retell LLMs
- List test case definitions
- List voices
- Retrieve details of a specific agent
- Retrieve details of a specific chat agent
- Retrieve details of a specific Retell LLM
- Get agent versions
- Get all versions of a chat agent
- Get chat details
- Get concurrency
- Get conversation flow component
- List all chats
- List all phone numbers
- List batch tests
- List conversation flow components
- List test runs
- Retrieve call details
- Retrieve call details by id
- Retrieve details of a specific voice
- Retrieve phone number details
- Search community voice
Changes 39
- Add sources to knowledge base
- Create a new chat agent
- Create a new chat session
- Create a new knowledge base
- Create Batch Test
- Create conversation flow
- Create Retell LLM Response Engine
- Create Test Case Definition
- Create Voice AI Agent
- Add community voice
- Buy a new phone number bind agents
- Create a new outbound phone call
- Create a new web call
- Create chat completion
- Create conversation flow component
- Delete agent
- Delete call
- Delete chat agent
- Delete conversation flow
- Delete conversation flow component
- Delete knowledge base
- Delete knowledge base source
- Delete phone number
- Delete Retell LLM
- Delete test case definition
- End chat
- Import phone number
- Publish agent
- Publish chat agent
- Register phone call
and 9 more
More Artificial Intelligence apps Flann works with
Common questions
What can Flann do with calls in Retell AI?
Flann can delete, look up and update calls in Retell AI, using 4 actions (Delete call, Retrieve call details, Retrieve call details by id, Update call). Looking up runs straight away and changes nothing. The other actions create or change calls in Retell AI.
What can Flann do with chats in Retell AI?
Flann can look up chats in Retell AI, using 2 actions (Get chat details, List all chats). All of them only look things up, so they run straight away.
How does Flann connect to Retell AI?
Open Connectors in Flann, choose Retell AI and paste your Retell AI API key into a secure form. You will find the key in your Retell AI account settings. Once it is connected, Flann can use 67 actions in Retell AI.
Do I need to open Retell AI to use it with Flann?
No. Once Retell AI is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Retell AI.
Is Retell AI included in my Flann plan?
Yes. Every Flann plan includes every app, Retell AI included.