Integrations / CRM
Manage RepairShopr customers and appointments from WhatsApp
Flann connects RepairShopr to the WhatsApp chat you already run your business from. You ask, and Flann picks the right RepairShopr action. Connected to Flann, RepairShopr behaves like a colleague who never forgets a follow-up. Flann suggests who to contact, drafts the message in the customer’s language and prepares the record update.
147 actions in RepairShopr. 65 only look things up, and 82 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in RepairShopr
Type it or say it in a voice note. Flann works out which RepairShopr action you mean.
“Show me my tickets in RepairShopr.”
“Look up the contact in RepairShopr.”
“Show me my payment methods in RepairShopr.”
“Create a ticket in RepairShopr.”
“Update the invoice in RepairShopr.”
“Update the customer in RepairShopr.”
What Flann can work with in RepairShopr
RepairShopr gives Flann 147 actions across 41 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Customers | deletelook upcreateupdate | 6 |
| Appointments | deletelook upcreateupdate | 5 |
| Contacts | createdeletelook upupdate | 5 |
| Estimates | deletelook upcreateupdate | 5 |
| Invoices | deletelook upcreateupdate | 5 |
| Products | look upcreateupdate | 5 |
| Tickets | createdeletelook upupdate | 5 |
| Wiki pages | createdeletelook upupdate | 5 |
Side by side, the two ways of working in RepairShopr:
| Compare | RepairShopr on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about customers | Filters and searches you run yourself | 65 look-ups, answered straight away |
| Making changes | Typed in by hand | 82 changes, made from a message |
| RepairShopr records | All of them, one screen at a time | 41 kinds, from one chat |
| Getting connected | Nothing new to set up | Your RepairShopr API key, once |
YesPartlyNo
Step by step: RepairShopr jobs you can hand to Flann
What happens between your message and the result in RepairShopr.
Create a customer from a voice note
- You message Flann on WhatsApp: “Create a customer in RepairShopr with these details.”
- Flann runs
Get Customerin RepairShopr and shows you what it found. - Flann runs
Create Customerin RepairShopr. - Flann creates it in RepairShopr and confirms in the chat.
Fix an appointment without opening RepairShopr
- You message Flann on WhatsApp: “Change the appointment in RepairShopr: here is what is different.”
- Flann runs
Get Appointmentin RepairShopr and shows you what it found. - Flann runs
Update Appointmentin RepairShopr. - Flann makes the change in RepairShopr and confirms in the chat.
Clean up contacts you no longer need
- You message Flann on WhatsApp: “Which contacts in RepairShopr are out of date? Remove the ones I confirm.”
- Flann runs
Get Contactin RepairShopr and shows you what it found. - Flann runs
Delete Contactin RepairShopr. - Each removal is confirmed in the chat.
The RepairShopr jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Chat enquiries into proper leads
Today
New enquiries arrive on WhatsApp, Instagram and Facebook, and most never make it into RepairShopr. The ones that do are typed in late, with the phone number missing.
With Flann
“Add everyone who enquired on Instagram this week to RepairShopr as new leads.”
Because Flann already answers those conversations, it knows who asked about what. It prepares a lead in RepairShopr for each new enquirer, with their name, channel, the product they asked about and the language they wrote in.
What you stop doing: Leads from social messages no longer vanish between apps.
Quotes nobody answered
Today
Quotes go out and some simply go quiet. Without a proper check in RepairShopr, you only remember them once the customer has bought elsewhere.
With Flann
“Which quotes in RepairShopr have had no reply for a week? Draft a nudge for each.”
It finds the open quotes in RepairShopr with no reply and no logged activity since they were sent. For each one, Flann drafts a short note that refers to the actual items quoted, written in the customer’s language.
What you stop doing: Silent quotes stop expiring without a second try.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to RepairShopr
- Open Connectors in Flann and choose RepairShopr.
- Paste your RepairShopr API key into the secure form Flann opens. You will find the key in your RepairShopr account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the RepairShopr action and fills in the details.
Reading from RepairShopr is instant. RepairShopr stays connected until you remove it in Connectors.
Ways to use RepairShopr with Flann
Know who you are talking to
Before a meeting, ask Flann for the contact’s history in RepairShopr: last deal, last note, last time you spoke.
Move deals forward
Tell Flann a deal closed or stalled.
See the pipeline at a glance
Ask what is open and what is at risk. Flann summarises RepairShopr in a few lines you can read in a queue.
Everything Flann can do in RepairShopr
All 147 RepairShopr actions, as Flann sees them.
Looks up 65
- Get Contact
- Get Current User
- Get Customer Payment Profiles
- Get Customers Autocomplete
- Get Latest Customer
- Get Product by Barcode
- List Payment Methods
- List Tickets
- Search All
- Get Appointment
- Get Appointment Type
- Get Appointments
- Get Asset
- Get Assets
- Get Caller ID
- Get Canned Response Settings
- Get Contacts
- Get Contract
- Get Customer
- Get Customers
- Get Employee Time Clock
- Get Estimate
- Get Estimates
- Get Invoice
- Get Invoice Ticket
- Get Invoices
- Get Lead
- Get Leads
- Get Payment
- Get Payments
and 35 more
Changes 82
- Add Ticket Comment
- Add Ticket Line Item
- Create Ticket
- Update Customer
- Update Estimate
- Update Invoice
- Update Ticket
- Add Estimate Line Item
- Add Product Photo
- Add Purchase Order Line Item
- Add Schedule Line Item
- Charge Ticket Timer
- Convert Estimate to Invoice
- Create Appointment
- Create Appointment Type
- Create Asset
- Create Canned Response
- Create Contact
- Create Contract
- Create Customer
- Create Estimate
- Create Invoice
- Create Invoice Line Item
- Create Invoice Schedule
- Create Lead
- Create Payment
- Create Phone
- Create Portal User
- Create Product
- Create Product Serial
and 52 more
More CRM apps Flann works with
Common questions
What can Flann do with customers in RepairShopr?
Flann can delete, look up, create and update customers in RepairShopr, using 6 actions (Delete Customer, Get Customer, Get Customers, Get Latest Customer and more). Looking up runs straight away and changes nothing. The other actions create or change customers in RepairShopr.
What can Flann do with appointments in RepairShopr?
Flann can delete, look up, create and update appointments in RepairShopr, using 5 actions (Delete Appointment, Get Appointment, Get Appointments, Create Appointment and more). Looking up runs straight away and changes nothing. The other actions create or change appointments in RepairShopr.
How does Flann connect to RepairShopr?
Open Connectors in Flann, choose RepairShopr and paste your RepairShopr API key into a secure form. You will find the key in your RepairShopr account settings. Once it is connected, Flann can use 147 actions in RepairShopr.
How do I ask Flann to do something in RepairShopr?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the RepairShopr action that fits and asks if anything is missing.
Does connecting RepairShopr cost extra?
No. RepairShopr is included in every Flann plan, along with every other app Flann connects to.