Integrations / Analytics
Connect Gong to WhatsApp: users and calls by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Gong once, then ask Flann to look things up in it or get work done in it, by text or voice note. Numbers only help when you look at them, and dashboards are easy to ignore. Ask Flann “How are we doing?” and it reads Gong and sends back a report card in the chat: what went up, what went down, what deserves a closer look.
57 actions in Gong. 37 only look things up, and 20 create, update, send or delete. You connect with a one-click sign-in.
What you can ask Flann to do in Gong
Send any of these on WhatsApp, in your own words. Flann finds the right Gong action and fills in the details from the conversation.
“Show me my tasks in Gong.”
“Show me my flow folders in Gong.”
“Show me my call outcomes in Gong.”
“Add a call media in Gong.”
“Delete the meeting in Gong.”
“Assign the prospects in Gong.”
What Flann can work with in Gong
Gong gives Flann 57 actions across 20 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Users | deletelook up | 4 |
| Calls | look up | 2 |
| Call accesses | look upupdate | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Gong.
| Compare | In Gong yourselfYou click through each job | A fixed workflowTriggers built in advance | Flann on GongYou ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about users | By hand, screen by screen | Only the look-ups someone built | 37 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 20 changes, made from a message |
| Gong records | All of them, one screen at a time | Only the ones you wire up | 20 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | One sign-in to Gong |
YesPartlyNo
Step by step: Gong jobs you can hand to Flann
Each step below names the Gong action Flann actually runs.
Clean up users you no longer need
- You message Flann on WhatsApp: “Which users in Gong are out of date? Remove the ones I confirm.”
- Flann runs
List users by filter v2 users extensivein Gong and shows you what it found. - Flann runs
Delete users from call access listin Gong. - Each removal is confirmed in the chat.
Get answers about your calls
- You message Flann on WhatsApp: “What is the latest on our calls in Gong?”
- Flann runs
Get Call By IDandRetrieve call data by date range v2 callsin Gong and shows you what it found. - Nothing in Gong is changed: these are look-ups, so they run straight away.
Check your tasks from WhatsApp
- You message Flann on WhatsApp: “Show me where our tasks in Gong stand.”
- Flann runs
List Tasksin Gong and shows you what it found. - Nothing in Gong is changed: these are look-ups, so they run straight away.
Repetitive Gong work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Keeping an eye on competitors
Today
Checking what nearby competitors charge means visiting several websites and writing it all down. So it happens once a year, if that.
With Flann
“Use Gong to check what the gyms near us charge for a monthly membership.”
Using Gong, Flann gathers the published membership prices from those gyms’ websites and lays them out next to yours in one short table. It notes the date it checked, since prices change. Nothing on your side changes, and nothing is sent anywhere.
What you stop doing: Visiting competitor websites one by one with a notepad is a thing of the past.
Finding what earns and what does not
Today
Instinct tells you which products or services carry the business, but checking means exporting from Gong and sorting a spreadsheet.
With Flann
“Rank our services by revenue for the quarter from Gong. What’s slipping?”
Every product or service in Gong is ranked by revenue and by volume, and Flann points out the ones slipping compared with last quarter. You get the top and the bottom of the list, not the whole thing.
What you stop doing: Exporting and sorting spreadsheets to test a hunch is over.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Gong
- Search for Gong in Flann’s Connectors.
- Sign in to your Gong account on the secure page that opens and allow access. There is no developer account or API key to set up.
- From then on, message Flann on WhatsApp. It works in Gong whenever a request needs it.
Look-ups run as soon as you ask and change nothing in Gong. You can disconnect Gong from Connectors at any time.
Ways to use Gong with Flann
Ask, do not dig
Ask how this week compares to last. Flann pulls the numbers from Gong and answers in plain words.
Spot what changed
Ask what went up or down. Flann checks Gong and tells you what moved.
A weekly summary on demand
Ask Flann for the week in brief. It reads Gong and sends the few numbers worth knowing.
Everything Flann can do in Gong
The full list of Gong actions available to Flann once you connect it.
Looks up 37
- Get Call By ID
- Get Call Transcript
- Get Flow Prospects
- Get Interaction Statistics
- Get User By ID
- List Call Outcomes
- List Flow Folders
- List Scorecards
- List Tasks
- Retrieve call data by date range v2 calls
- Validate Meeting Integration
- Aggregate activity by period via api
- Aggregate user activity statistics
- Data privacy for phone number
- Fetch all permission profiles
- Get Crm Integration Details
- Get crm objects v2 crm entities
- Get CRM Request Status
- Get permission profile
- Get user call access
- Get User Settings History
- List all coaching metrics v2 coaching
- List all company workspaces v2 workspaces
- List all users v2 users
- List Folder Calls
- List gong engage flows v2 flows
- List schema fields v2 crm entity schema
- List users by filter v2 users extensive
- Post day by day activity stats
- Retrieve activity scorecards report
and 7 more
Changes 20
- Unassign Flows By CRM ID
- Add call media
- Add new call v2 calls
- Assign prospects to flow
- Create a new gong meeting v2 meetings
- Create permission profile v2 permission profile
- Delete a generic CRM integration
- Delete Meeting
- Delete users from call access list
- Erase data for email address
- Erase data for phone number
- Post a digital interaction v2 digital interaction
- Register Crm Integration
- Report Content Share Event
- Report Content View Event
- Report Custom Engagement Event
- Set User Call Access
- Update a gong meeting v2 meetings meetingid
- Update permission profile v2 permission profile
- Upload crm objects v2 crm entities
More Analytics apps Flann works with
MetabaseCommon questions
What can Flann do with users in Gong?
Flann can delete and look up users in Gong, using 4 actions (Delete users from call access list, Get User By ID, List users by filter v2 users extensive, Retrieve users from permission profile). Looking up runs straight away and changes nothing. The other actions create or change users in Gong.
What can Flann do with calls in Gong?
Flann can look up calls in Gong, using 2 actions (Get Call By ID, Retrieve call data by date range v2 calls). All of them only look things up, so they run straight away.
How does Flann connect to Gong?
Open Connectors in Flann, choose Gong and sign in to your Gong account on a secure page. There is no developer account or API key to set up. Once it is connected, Flann can use 57 actions in Gong.
Can I use Gong from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Gong for you. You do not need to open Gong.
Is Gong included in my Flann plan?
Yes. Every Flann plan includes every app, Gong included.