Integrations / Analytics
Manage FullStory users and segments from WhatsApp
Flann connects FullStory to the WhatsApp chat you already run your business from. You ask, and Flann picks the right FullStory action. FullStory holds data about how your business is doing. Flann turns it into answers you can read on WhatsApp.
30 actions in FullStory. 18 only look things up, and 12 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in FullStory
Type it or say it in a voice note. Flann works out which FullStory action you mean.
“Look up the account in FullStory.”
“Look up the segment in FullStory.”
“Show me my datasets in FullStory.”
“Cancel the operation in FullStory.”
“Create an annotation in FullStory.”
“Create an element block in FullStory.”
What Flann can work with in FullStory
FullStory gives Flann 30 actions across 12 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Users | look upimportsearchupdate | 4 |
| Segments | look up | 2 |
| Element blocks | createdeletelook upupdate | 5 |
| Extraction rules | createlook upupdate | 4 |
Here is what changes when FullStory goes through Flann instead of its own screens.
| Compare | In FullStory yourselfYou click through each job | Flann on FullStoryYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about users | By hand, screen by screen | 18 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 12 changes, made from a message |
| FullStory records | All of them, one screen at a time | 12 kinds, from one chat |
| Set-up | Nothing new to set up | Your FullStory API key, once |
YesPartlyNo
Step by step: FullStory jobs you can hand to Flann
What happens between your message and the result in FullStory.
Create a user from a voice note
- You message Flann on WhatsApp: “Create a user in FullStory with these details.”
- Flann runs
Search Usersin FullStory and shows you what it found. - Flann runs
Upsert Userin FullStory. - Flann creates it in FullStory and confirms in the chat.
Get answers about your segments
- You message Flann on WhatsApp: “What is the latest on our segments in FullStory?”
- Flann runs
List SegmentsandGet Segmentin FullStory and shows you what it found. - Nothing in FullStory is changed: these are look-ups, so they run straight away.
Fix an element block without opening FullStory
- You message Flann on WhatsApp: “Change the element block in FullStory: here is what is different.”
- Flann runs
List Element Blocksin FullStory and shows you what it found. - Flann runs
Update Element Blockin FullStory. - Flann makes the change in FullStory and confirms in the chat.
The FullStory jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Looking up a record mid-conversation
Today
A customer on the phone asks when their membership renews or what they ordered last time. Finding the record in FullStory means a laptop, a login and a search screen.
With Flann
“When does Priya Shah’s membership renew? Check FullStory.”
Within the chat, Flann searches FullStory for the record and replies with the renewal date, plan and last visit. If two records match, it asks which one you mean. Looking up changes nothing, so it happens straight away.
What you stop doing: Opening a laptop to answer a simple customer question is unnecessary now.
Seeing where visitors came from
Today
You put an offer out last week and want to know whether it brought people to the website. The answer is in FullStory, several menus deep.
With Flann
“Where did website visitors come from this week, and how did the offer page do?”
Traffic sources and page visits are read from FullStory and explained plainly: which channels sent people, how the offer page compared with your usual pages, and whether visitors booked or bought. No talk of sessions or bounce rates unless you ask. Nothing is changed.
What you stop doing: Clicking through analytics menus to judge an offer is behind you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to FullStory
- Open Connectors in Flann and choose FullStory.
- Paste your FullStory API key into the secure form Flann opens. You will find the key in your FullStory account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the FullStory action and fills in the details.
Reading from FullStory is instant. FullStory stays connected until you remove it in Connectors.
Ways to use FullStory with Flann
A weekly summary on demand
Ask Flann for the week in brief. It reads FullStory and sends the few numbers worth knowing.
Ask, do not dig
Ask how this week compares to last. Flann pulls the numbers from FullStory and answers in plain words.
Spot what changed
Ask what went up or down. Flann checks FullStory and tells you what moved.
Everything Flann can do in FullStory
All 30 FullStory actions, as Flann sees them.
Looks up 18
- Get Element Block
- Get Extraction Rule
- Get FullStory Account
- Get Import Status
- Get Operation
- Get Organization Quotas
- Get Recording Settings
- Get Segment
- Get User
- List Datasets
- List Element Blocks
- List Extraction Rules
- List Import Records
- List Operations
- List Recording Settings History
- List Segments
- List Sessions
- Search Users
Changes 12
- Cancel Operation
- Create Annotation
- Create Element Block
- Create Extraction Rule
- Delete Element Block
- Delete User Data
- Import Events
- Import Users
- Set Extraction Rule Archived
- Update Element Block
- Update Extraction Rule
- Upsert User
More Analytics apps Flann works with
ChartMogul
Prisma
KibanaCommon questions
What can Flann do with users in FullStory?
Flann can look up, import, search and update users in FullStory, using 4 actions (Get User, Import Users, Search Users, Upsert User). Looking up runs straight away and changes nothing. The other actions create or change users in FullStory.
What can Flann do with segments in FullStory?
Flann can look up segments in FullStory, using 2 actions (Get Segment, List Segments). All of them only look things up, so they run straight away.
How does Flann connect to FullStory?
Open Connectors in Flann, choose FullStory and paste your FullStory API key into a secure form. You will find the key in your FullStory account settings. Once it is connected, Flann can use 30 actions in FullStory.
How do I ask Flann to do something in FullStory?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the FullStory action that fits and asks if anything is missing.
Does connecting FullStory cost extra?
No. FullStory is included in every Flann plan, along with every other app Flann connects to.