Integrations / CRM
Manage Fireberry campaigns and contacts from WhatsApp
Flann connects Fireberry to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Fireberry action. Customer records are only as good as their last update. With Fireberry connected to Flann, updates happen from WhatsApp, in the moment, by text or voice note, instead of in a guilty catch-up at the end of the week.
123 actions in Fireberry. 52 only look things up, and 71 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Fireberry
Type it or say it in a voice note. Flann works out which Fireberry action you mean.
“Show me my tasks in Fireberry.”
“Show me my items in Fireberry.”
“Show me my orders in Fireberry.”
“Create a task in Fireberry.”
“Create a ticket in Fireberry.”
“Create a contact in Fireberry.”
What Flann can work with in Fireberry
Fireberry gives Flann 123 actions across 27 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Tasks | createdeletelook upupdate | 6 |
| Accounts | createdeletelook upupdate | 5 |
| Assets | createdeletelook upupdate | 5 |
| Campaigns | createdeletelook upupdate | 5 |
| Contacts | createdeletelook upupdate | 5 |
| Meetings | createdeletelook upupdate | 5 |
| Opportunities | createdeletelook upupdate | 5 |
| Order items | createdeletelook upupdate | 5 |
Side by side, the two ways of working in Fireberry:
| Compare | In Fireberry yourselfYou click through each job | Flann on FireberryYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about campaigns | Filters and searches you run yourself | 52 look-ups, answered straight away |
| Making changes | Typed in by hand | 71 changes, made from a message |
| Fireberry records | All of them, one screen at a time | 27 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Fireberry API key, once |
YesPartlyNo
Step by step: Fireberry jobs you can hand to Flann
What happens between your message and the result in Fireberry.
Create a campaign from a voice note
- You message Flann on WhatsApp: “Create a campaign in Fireberry with these details.”
- Flann runs
Get All Campaignsin Fireberry and shows you what it found. - Flann runs
Create a Campaignin Fireberry. - Flann creates it in Fireberry and confirms in the chat.
Fix a contact without opening Fireberry
- You message Flann on WhatsApp: “Change the contact in Fireberry: here is what is different.”
- Flann runs
Get All Contactsin Fireberry and shows you what it found. - Flann runs
Update a Fireberry contactin Fireberry. - Flann makes the change in Fireberry and confirms in the chat.
Clean up tickets you no longer need
- You message Flann on WhatsApp: “Which tickets in Fireberry are out of date? Remove the ones I confirm.”
- Flann runs
Get All Ticketsin Fireberry and shows you what it found. - Flann runs
Delete a ticketin Fireberry. - Each removal is confirmed in the chat.
The Fireberry jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Merging the duplicate contacts
Today
The same customer sits in Fireberry three times, under a nickname, a work email and a misspelt surname. Every report you pull is slightly wrong because of it.
With Flann
“Find duplicate contacts in Fireberry and show me which ones to merge.”
Scanning Fireberry for matching phone numbers, emails and similar names, Flann groups the likely duplicates and shows which record holds the most recent activity.
What you stop doing: Cleaning contacts stops being a job you put off every quarter.
Renewals and reorders on time
Today
Contracts renew, stock runs out and regular customers are ready to reorder, but the dates are buried in Fireberry. You find out when a competitor has already called them.
With Flann
“Who is due to renew or reorder next month according to Fireberry?”
Reading the renewal dates, contract ends and purchase patterns in Fireberry, Flann gives you a short list of customers coming up, with what they bought last time. It can draft a personal note to each.
What you stop doing: Repeat business no longer depends on you spotting a date.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Fireberry
- Search for Fireberry in Flann’s Connectors.
- Paste your Fireberry API key into the secure form Flann opens. You will find the key in your Fireberry account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Fireberry action itself.
Reading from Fireberry is instant. Fireberry stays connected until you remove it in Connectors.
Ways to use Fireberry with Flann
Follow up the leads you forgot
Ask Flann which leads in Fireberry have not heard from you in a week. It lists them and drafts the follow-up for each.
Move deals forward
Tell Flann a deal closed or stalled.
See the pipeline at a glance
Ask what is open and what is at risk. Flann summarises Fireberry in a few lines you can read in a queue.
Everything Flann can do in Fireberry
All 123 Fireberry actions, as Flann sees them.
Looks up 52
- Fireberry: Query Records
- Get a Contact
- Get a CRM Order
- Get a Meeting
- Get a Product
- Get a Project
- Get a Task
- Get a Ticket
- Get All Accounts
- Get All Campaigns
- Get All Contacts
- Get All Meetings
- Get All Order Items
- Get All Orders
- Get All Projects (v2)
- Get All Tasks
- Get All Tickets
- Get an Account
- Get an Opportunity
- Get an Order Item
- Get Campaign by ID
- Get Fireberry Task by ID
- Get Items for an Order
- List All Products
- Get a Competitor
- Get a Fireberry user by ID
- Get a Note
- Get a phone call record
- Get All Activity Logs (v2)
- Get all articles from Fireberry
and 22 more
Changes 71
- Create a Campaign
- Create a CRM Order
- Create a Fireberry contact
- Create a Fireberry meeting
- Create a Fireberry product
- Create a new Fireberry account
- Create a new Fireberry record
- Create a Project
- Create a Task
- Create a Ticket
- Create an Opportunity
- Create an Order Item
- Delete a Contact
- Delete a Fireberry campaign
- Delete a Meeting
- Delete a product
- Delete a project
- Delete a task
- Delete a ticket
- Delete an Account
- Delete an Opportunity
- Delete an Order Item
- Update a CRM Order
- Update a Fireberry Campaign
- Update a Fireberry contact
- Update a Fireberry Meeting
- Update a Product
- Update a Project
- Update a Task (V2)
- Update a Ticket
and 41 more
More CRM apps Flann works with
HubSpotCommon questions
What can Flann do with tasks in Fireberry?
Flann can create, delete, look up and update tasks in Fireberry, using 6 actions (Create a Task, Delete a task, Get All Tasks, Get a Task and more). Looking up runs straight away and changes nothing. The other actions create or change tasks in Fireberry.
What can Flann do with accounts in Fireberry?
Flann can create, delete, look up and update accounts in Fireberry, using 5 actions (Create a new Fireberry account, Delete an Account, Get an Account, Get All Accounts and more). Looking up runs straight away and changes nothing. The other actions create or change accounts in Fireberry.
How does Flann connect to Fireberry?
Open Connectors in Flann, choose Fireberry and paste your Fireberry API key into a secure form. You will find the key in your Fireberry account settings. Once it is connected, Flann can use 123 actions in Fireberry.
How do I ask Flann to do something in Fireberry?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Fireberry action that fits and asks if anything is missing.
Is Fireberry included in my Flann plan?
Yes. Every Flann plan includes every app, Fireberry included.